Moorhaven, Taunton, Somerset
Moorhaven, Taunton, Somerset
Moorhaven, Taunton, Somerset

Moorhaven incorporates the skills of a highly trained team to provide person-centred, tailored support to those with care needs.

The home itself consists of five separate ground floor groupings, while there are also beautiful walled gardens including a well-tended vegetable patch. Bedrooms have a nurse call system, and residents have access to IT facilities and Wi-Fi so that they can keep in touch with family and friends who may not live nearby. An Activities Co-ordinator ensures there is always something to do.

Group: Somerset Care Ltd

Person in charge: Lorraine Lock (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 54 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £590 – £738

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest CQC* Report on Moorhaven: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.270)

The Review Score of 9.3 (maximum of 10) for Moorhaven is based on 17 Review/Recommendations in the last 2 years. This Review Score of 9.270 is made up of a Quality Score of 4.64 Points (maximum of 5) relating to the rating and a Quantity Score of 4.63 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.270 for Moorhaven is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.64 for Moorhaven is calculated as follows: ( (131 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 197 Ratings = 4.64

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.63 for Moorhaven is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 54 Registered Beds) x 2 = 0.630

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My sister was a resident at Moorhaven for 6 years and was happy there. The staff were always attentive and caring, they were sorry to see her leave to be transferred to an EMI unit.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since moving to Moorhaven my father has been much happier both mentally and physically. His medical needs have been addressed as soon as they have arisen and his general well being very much improved. Overall his needs are certainly met and he is very happy with the service provided.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my sister around every six weeks and always have a friendly welcome on arrival at the security door, having signed the visitors register. I find the atmosphere is relaxed and cheerful, the staff are helpful. Moorhaven has a central control hub leading from there are the units of accommodation, bed sitting rooms, each unit has a common room and dining area, looking out on the garden. The decor is bright and cheerful each unit having it's own colour scheme and theme. The gardens are beautifully kept and there is provision for individual garden plots for the more active resident. There is a healthy programme of social activities covering arts, music and workshops. I often stay to dinner, the food is prepared on site and is of a high standard with generous helpings. The management team are always on hand to answer any queries.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moorhaven have been caring for my Grandma over the past 3 years and during this time she has been happy and very well looked after. The staff at Moorhaven are always kind, positive and thoughtful. They constantly engage with my Grandma which I'm sure has contributed to her strength and well-being to date. I enjoy visiting my Gran as she and the staff are always in good spirit! Well done Moorhaven, keep up the awesome work.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ever since my mum has been a resident at Moorhaven (3 years) the staff without exception have been excellent with her.

She has Dementia and has had her fair share of chest /urine infections/falls, the staff have always been very quick in contacting the GP's and myself and dealing with the situation very efficiently.

Whenever myself or my family visit we are always made to feel very welcome and it is evident that Mum is always clean and well looked after.
In the past few weeks Mum's health has deteriorated and she is back at Moorhaven for end of life care and I am so pleased with the care and attention that my Mum is receiving - nothing has been too much trouble.

I would recommend Moorhaven to ANYBODY - The manager and her team are amongst the kindest people I have ever met.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent nearly six years at Moorhaven. Sadly she passed away on 3/9/2015. Mum was very happy at Moorhaven, she was well cared for and loved by staff at the home. We were always kept up to date on mum's condition. I cannot stress enough the thanks we have for all the staff, always helpful, nothing too much trouble. They were there for mum at the end.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Months ago I started viewing care homes in view of my husband's decline in health and put our names down because of the large waiting lists for places. More recently with more vicious turns and an admission to an assessment unit, it was confirmed he needed more care than I could manage. As I was in the security of Moorhaven one day I called in to make an appointment to view at their convenience, and was welcomed in and shown around. I had another place viewing booked, which I was advised to go ahead with and did so confirmed my choice of Moorhaven.

How likely would you be to recommend Moorhaven? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Friendly and thoughtful staff, nice room and spacious shower not used during one week stay

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Great communication and care service from the team and managers.

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I would like people to know how pleased I am about Moorhaven care home. My mum, with Vascular dementia goes to Moorhaven for a weeks respite each month. She enjoys being there and I feel the staff have really spent time getting to know mum and endeavour to make her stay as pleasant as possible. When the time comes for full time care I have no hesitation in deciding that this is where I would like her to be.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Very impressed by how the care home is run. Staff kind and caring. Residents look smart and well cared for. I enjoyed our meeting with other service users, also being told of future improvements to the home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at this home to give my husband respite care (over 80) He has been my carer whilst he had a rest. I have MK Parkinson's disease and stayed for 2 weeks at Moorhaven. It is a place that is cosy, comfortable with lovely gardens and blooms and in this lovely week we had a lady who set up quizzes etc. and a sing along in fact it is a cheerful place where no one was made to feel lonely or alone. The best part for most of this was meal times- the food was plentiful and extremely satisfying- extremely tasty with plenty to drink throughout the day.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My mum has been once before and this was her 2nd visit to let me go away on holiday. The staff from the managers to the cleaning team are all excellent, nothing is too much trouble. I went on holiday, knowing my mum was well cared for and most of all safe. I would recommend Moorhaven to anyone with an elderly relative, they will be treated with dignity and lots of care and respect as elderly people deserve.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The managers are friendly and approachable. The staff are very caring and hard working. The laundry facilities could be improved - residents clothing returned often needed ironing.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I use to come to Moorhaven on day care before moving here permanently. I found the service great, which is why I chose the care home to be my permanent home. all the staff are excellent at meeting my needs, which is why I am recommending Moorhaven.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A truly magnificent care home Moorhaven - A very homely environment with a smile and a welcome as you arrive.
Lorraine and staff are so kind and helpful, considerate and nothing is too much trouble. Attention to detail with medication and well being. My husband has lived at Moorhaven since July 2014, he has a lovely clean room and is very happy and settled, which gives me as a wife " peace of mind." I will always be grateful to them for giving us our quality of life back.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin had been in and out of hospital for several months before she went to Moorhaven for three weeks respite care. Everyone was very kind and helpful. Whilst there my cousin improved her mobility, put weight back on and made friends.

How likely would you be to recommend Moorhaven? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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