Buckland Court, Salisbury, Wiltshire
Buckland Court, Salisbury, Wiltshire
Buckland Court, Salisbury, Wiltshire

Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Susan Tiller (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 50 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Buckland Court: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.195)

The user 'Review Score' (9.2 for Buckland Court) is based on 10 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Buckland Court

Staff always clean, friendly and nothing appears to be too much trouble. There is always a friendly atmosphere in the home. I have marked two boxes as good as I have little knowledge and my mother is not one to take part in activities. The main thing is that she is happy and well looked after and has nothing but good things to say about the care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buckland Court

The staff are well trained. They know their residents. Staff turnover is minimal. They are extremely friendly, patient and understanding. The "open door" policy means you can visit any time you like and you can hear and see the way residents are treated. It would be extremely difficult to act like that or hide unacceptable behaviour of staff on residents. If I had an observation or slight concern it would be that I have witnessed a turnover of manager and gap of manager 3 time in 2 years. However the core staff manage everything seamlessly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Tiller, Home Manager at Buckland Court responded to this review on 24 Aug 2015:

Thank you for your review. We appreciate your comments, which will be shared with the team. In relation to your observation regarding changes in the home manager, it is good to know that the team have managed everything so smoothly during transitions, and of course our Area Operations teams also added their support at these times. Hopefully, you will be reassured to know that as the new permanent home manager, I have a background of working in OSJCT for several years, including managing one of our other Wiltshire homes before coming to Buckland Court. I hope this allays any concern you may have about the stability of the team in the home.

Buckland Court

To show that excellent care can be achieved with the right training and attitude by the management . There is also a lot of love in the mixture which is important I think.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buckland Court

As indicated below, the care and facilities are excellent. My all round opinion of the home is excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Buckland Court

Staff are very good, well trained, I think the care is excellent. Meals are varied and excellent with plenty of fluids. Cleanliness and security is excellent also. Rooms are on the small - older property. Medication is always given to those who need it (doctors provided etc.) They look after my father very well, thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Buckland Court

The home manager and her staff were amazing, the level of care and friendliness was very good. Nothing was too much trouble. I called all times day and night and I was always greeted at the door with a smile and kind word. The staff were compassionate and considerate at all times. All the residents seemed well cared for and happy.

How likely would you be to recommend Buckland Court? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buckland Court

Mum looked after very well. The staff who care for mum are lovely. Nice surroundings.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Buckland Court

My wife has been a resident at Buckland Court for two years, I have found all the staff to be caring and loving to my wife and the residents to the uniforms. All the boxes I have ticked I have found to be true, and I would recommend the home to anyone. Often I visit my wife every day, I go to the home knowing she will be well looked after by all the staff. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buckland Court

A very friendly place to stay. I enjoyed the few times I've stayed there. Have booked another stay for a week in August which I'm looking forward to.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Buckland Court

First Class Service
My mother - Janna Jonkman has been a resident since September 2013 and I cannot rate the home highly enough. There is so much love and respect shown towards her and indeed all the other residents. I would without a shadow of doubt recommend any lady or gent who has Alzheimer's to go there to be looked after.

How likely would you be to recommend Buckland Court? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Staff Profiles

Sue

Sue Tiller

Job Title: Home Manager

Joined: 2015

Description:

Buckland Court Residents are looked after by a highly dedicated team of 60 staff that include carers, an admin assistant and house keeping and kitchen staff. They are led by the Manager who is supported by a Head of Care and a team of three Care Leaders.

Sue Tiller has been the Manager of Buckland Court since February 2015 and previously ran Anzac House in Devizes which was another Residential care home within The Orders of St John Care Trust group. She has over 25 years’ experience of working with older people in a Residential Care setting. Sue is also a qualified assessor/teacher in Health & Social Care. Previous to her 15 years management, she has experienced working in all areas of a Residential Care, with a wide knowledge an understanding of the challenges that caring for people with complex needs requires.

Sue holds the Residential Managers Award and NVQ Level 4 in Care and has completed other numerous courses covering all aspects of caring for the elderly; these ensure that all residents at Buckland Court receive the best care from staff. All staff are encouraged to bring forward innovated ideals so the home is on a continual programme of improvement to enhance lives through environment and best practice.

Sue sets high standards of conduct and performance for herself and her staff. As a result she is proud that every inspection of the homes she has managed, by either the Care Quality Commission or its predecessor - the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

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