Ferfoot Care Home

Old Hardenhuish Lane, Chippenham SN14 6HH

Ferfoot Care Home, Chippenham, Wiltshire
Ferfoot Care Home, Chippenham, Wiltshire
Ferfoot Care Home, Chippenham, Wiltshire

Ferfoot Care Home provides specialist residential dementia care for up to 52 elderly people, located in the attractive market town of Chippenham. Based around a large family home, built from Wiltshire stone in 1902, Ferfoot has been sympathetically converted and extended to deliver the highest standard of residential care.

Bedrooms and communal areas are all finished to the highest standard and the delightful garden has been designed specifically around the needs of people living with dementia. The home has an excellent reputation in the local area and retains strong community links.

Staff never lose sight of the fact that, first and foremost, Ferfoot is home to their residents. The home has a light, airy and welcoming ambience and residents benefit from a broad and stimulating range of activities. With a Dedicated Activities Coordinator, the home always has lots going on and this is tailored to the residents' requests.

The home offers a full range of residential support, including trial stays, respite breaks and convalescent care as well as long term care. The Home Manager can be contacted to arrange a visit, either for yourself or for a loved one.

Group: Caring Homes Group

Person in charge: Nicki Stone (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 52 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Greek, Modern, Polish, Slovak

Single Rooms: 52

Rooms with ensuite WC: 38

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Gardens for residents • Television point in own room

Latest CQC* Report on Ferfoot Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.211)

The Review Score of 9.2 (maximum of 10) for Ferfoot Care Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.211 is made up of a Quality Score of 4.788 Points (maximum of 5) relating to the rating and a Quantity Score of 4.423 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.211 for Ferfoot Care Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.788 for Ferfoot Care Home is calculated as follows: ( (92 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 113 Ratings = 4.788

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.423 for Ferfoot Care Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 52 Registered Beds) x 2 = 0.423

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I am so impressed with this care home, whenever we visit my mother-in-law is always freshly dressed, they have a hairdresser to do their hair if they wish, nails polished, etc. The staff that I have encountered are always friendly and helpful and have a real rapport with the residents. The menus change every day and the food is really good, snacks offered in between, with plenty of tea etc. This home is very, very good.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is a resident here and I am so grateful that she is happy and well cared for. You never have to make an appointment to visit and that says a lot. It is always clean, the staff interact a lot with the residents, many of whom have dementia and more obvious disabilities. I would highly recommend this home. The food is great too!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is there and is so well looked after. I did not want him to go in a home, but seeing how well he is looked after and the staff always has time to fill you in on how he is doing. I am very pleased he s there and I hope he can stay there?

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited this home every Thursday for a long while. I have been impressed by the atmosphere of the place. Staff are busy but always attentive to the residents. Not chatting to each other but speaking kindly to the residents. The residents are clean, well dressed, the home is clean and has lots of interesting things for the residents to do. Toys, puzzles, books, dressing up clothes, there are interesting videos playing in the lounge, church services etc... snacks and drinks are used to keep the residents happy.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They have looked after my mother for the past 2 years. Very good care. A few hiccups but when pointed out action was taken.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mother-in-law is receiving is of a very good standard and nothing to much trouble for the staff to do, all so very good and helpful to us also.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff have been amazing. They made my father feel really welcome and have done their best to accommodate his every need. We feel that whatever time we visited we would receive the same warmth and welcoming smiles. We feel that dad is in the perfect place for his care. I would recommend this home to anyone looking for quality care for a loved one.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring staff caring home

Home is the description for Ferfoot, the staff gave my mum a home for the past couple of years, they are very kind and compassionate. Mum was happy and contented, has made good friends, and felt she was part of the community. The staff are very professional and caring, what more could I have asked for. So much help and kindness when my mum became ill.
Thanks everyone for all your kindness. Keith

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely caring staff of all grades from cook, cleaner, carers and manager. Activity organiser worked hard but didn't have enough hours to cope with the needs of all residents.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My husband went for respite and my family and friends were impressed by all the attention my dear one received, also the way the home was run each day. My family from Birmingham came and they also were impressed by the way all staff respected each one and the care they received with the personal side. He was happy there, so when it came long term, he wanted to return to Ferfoot - he said he's safe home and he loves it there. I would recommend it to anyone, which I already have, I have sent details of it to my friends also.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ferfoot care home in Chippenham Wiltshire is a very friendly care home. My mother was there for five years before she passed away. In the five years she was there she was treated with the utmost love and care and attention that I wasn't able to give her. Staff are so obliging, helpful and do there jobs well.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Ferfoot Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Ferfoot Care Home

Job Vacancies

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Staff Profiles

Nicki

Nicki Stone

Job Title: Home Manager

Joined: 2013

Description:

As Home Manager of Ferfoot, Nicki leads her professional staff team in delivering the highest level of specialist care for up to 52 elderly people living with dementia.

Nicki brings a wealth of diverse experience to the role, having spent the past 20 years working in the care sector. She initially qualified as a Registered General Nurse in 1990, before holding managerial positions within a number of charitable organisations and major private care providers. Nicki has recently completed her Dementia Diploma at the University of Surrey and is looking forward to using her advanced knowledge at Ferfoot.

This qualification builds on Nicki’s passion for dementia care, which sees her strive to create an environment that is conducive with the different stages of dementia. Nicki works hard to ensure that those in her care are always meaningfully occupied, engaged and fulfilled.

Away from work, Nicki is a keen sailor and having successfully qualified as an RYA sailing instructor, now spends some of her leisure time teaching both disabled people and blind people how to sail. She also enjoys cricket, deep-sea fishing and live music and even owns a share of a racehorse!

Although originally from Surrey, Nicki and her family chose to settle in the local area and have now lived nearby for the past ten years. She loves living in the countryside, with the Cotswolds just a few minutes from her door, whilst being within easy reach of a number of major cities including London.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Ferfoot Care Home