Hungerford House, Corsham, Wiltshire
Hungerford House, Corsham, Wiltshire
Hungerford House, Corsham, Wiltshire

Hungerford House is a forty-eight capacity care home located in Corsham, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Sara McCormack (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 47 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65 only (Except one place). Ages 65+.

Single Rooms: 47

Rooms with ensuite WC: 3

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest CQC* Report on Hungerford House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.5 (8.461)

The user Review Score of 8.5 for Hungerford House is based on 11 Review/Recommendations. This Review Score of 8.461 is made up of 4.178 Points relating to the ratings and 4.283 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Fluids and food intake were monitored. My father was always dressed and shaved. He mostly sat in the lounge so he didn't feel isolated.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Home well kept, clean, meals okay, staff worked hard - no one told us that most of residents had dementia. My mother stayed for a week whilst I had a break, she was glad to come home. The staff could do with more help as some of the residents were quite difficult to control.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sara MacCormack, Home Manager at Hungerford House responded to this review on 22 Oct 2015:

Thank you for your review, which is much appreciated. I am sorry you were unaware that some of our residents do have dementia. I believe at the time of your mother's stay, there was a transition in the respite service and communication was perhaps not as efficient as it should have been, for which my apologies. Ordinarily it would be made very clear that the home caters for people with and without dementia, and we do encourage people to come and look around if at all possible, so that they are able to make an informed choice about where they stay, although I appreciate that sometimes this isn't possible. Our aim is for people to maintain their individual lifestyle as close to their previous ways as possible, which means accommodating a wide range of requirements and preferences. Inevitably, therefore, with 48 people living together, that does make for a varied community!

As far as I am away my husband is happy during his stays at Hungerford House and is well cared for. I have been concerned that personal items have gone missing, but as the months have gone by, some of these have been returned to us. My husband needs to be kept busy and on my visits I have not witnessed many activities taking place and have not been able to find games or jigsaws to occupy him. This is one area for improvement I would like to see. Otherwise I am very grateful for what the respite stays gives me and am glad that the staff at Hungerford House are friendly and interested in the welfare of those in their care.

How likely would you be to recommend Hungerford House? Extremely LIKELY

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Sara MacCormack, Home Manager at Hungerford House responded to this review on 24 Sep 2015:

Thank you for taking the time to submit a review. I am sorry about the items that have gone missing but am glad that these are being returned. We do encourage people to name their belongings when they come to live here to avoid confusion, there are some residents who will mistake someone else’s property for their own and move it. Wherever possible, we return belongings back to their rightful owners and are keen to recompense those we are unable to find and return.

In terms of activities, we tailor activities to individual needs and encourage people to follow historical hobbies and interests. We are currently recruiting activities coordinators and in the meantime, other members of the team are doing their best to provide as varied a programme as possible.

This care home is good especially as they have a lady attending in afternoon giving quizzes, fun etc. It is also a very pleasant place to be in. The staff are very caring however they do not always consult the care plan!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Sara MacCormack, Home Manager at Hungerford House responded to this review on 01 Sep 2015:

Thank you for your review. I am sorry to note your comment re care plans. The team is trained always to follow care plans and endeavour to ensure resident’s needs and preferences come first in all decision making and care interventions. Should a resident’s needs, abilities or preferences change, we will work with each person to make sure that the care they receive remains appropriate, safe and person centred. The care plan is then updated accordingly to reflect those changes. I would encourage anyone with any concerns about their care plan to discuss these with me, or a senior member of the team, so that these can be resolved as quickly as possible.

This was the first time that my wife had experienced a weeks respite. I did not detect that my wife was upset at all by the stay. The staff seemed to be very caring and appreciative of her needs, especially the washing and toileting problems. I felt that the home has a need for updating and I also did not like the odour which lingered for some time in the clothes after we got back. I was disappointed not to receive much feedback fro the staff on the week.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Sara MacCormack, Home Manager at Hungerford House responded to this review on 18 Aug 2015:

Thank you for your review and I am pleased that your wife enjoyed her stay with us. It was our pleasure to look after her. Hungerford House is one of our older properties, but we have just completed a refurbishment which has included new carpets and furniture so the home is looking fresher and more up to date. I have also noted your comments about feedback and will share these with my care colleagues so that we can improve this aspect of our service.

Food is tasteless no salt used. Room is a bit small. Happy with the staff.

How likely would you be to recommend Hungerford House? Unlikely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Value for Money: Satisfactory

Sara MacCormack, Home Manager at Hungerford House responded to this review on 11 Aug 2015:

I much appreciate you taking the time to review our service.. I will pass on your comment regarding the food to our cooks, as we want to ensure that everyone enjoys their meals. In terms of seasoning, you will appreciate that we are catering for a wide range of tastes. For that reason, our cooks add some seasoning and salt, pepper and other condiments are freely available at mealtimes so that more can be added if desired. It is good to hear that you are happy with the care and support you are receiving and I will pass this comment on to the team.

Respite

Very good. Such a valued help for me, I can then keep up with the home cleanliness.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am a regular visitor to Hungerford House as I do a weekly clinic to visit patients. The staff are very helpful and caring. They are very interested in ensuring their residents get appropriate treatment and work very well with the nursing services to ensure this happens. The residents are very happy. The staff treat them with dignity and kindness and try to ensure they provide a homely but safe environment.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Satisfactory

Value for Money: Good

My father in law has been in this home for 5 years and is now 101, my mother in law was in for 2 years with dementia. Dad has been treated with sympathy, understanding and care since she died. He is now healthy but frail and is treated with love.

How likely would you be to recommend Hungerford House? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Like a home away from home, giving one the dignity and great consideration.
Thank you!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a first class home offering superb car in an extremely friendly environment. All the staff call the residents by their first names and also are very friendly towards visitors. The home is spacious in tat it has various facilities eg cinema, garden room, hairdressing salon, tea and coffee lounge as well as a secure garden.
The décor of the home is imaginative and impressive and provides a relaxed homely atmosphere.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Hungerford House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hungerford House

Job Vacancies

There are no jobs posted yet for Hungerford House

Staff Profiles

Sara

Sara MacCormack

Job Title: Home Manager

Joined: 2014

Description:

The forty-eight residents at Hungerford House are cared for by a committed team of over seventy staff which includes carers, catering, ancillary and administrative staff. The home is led by the manager who is supported by a Head of Care and team of Care Leaders.

Sara MacCormack started at Hungerford House in March 2014. She has ten years experience in the care sector and has worked in a variety of care settings across the South of England.

Sara began her career as a Care Assistant in West Sussex, working in a residential home for the elderly. She progressed to Team Leader and took up a position in a Learning Disability home, gaining valuable experience with a different group of vulnerable people before relocating to Bristol five years ago and returning to her first love of caring for the elderly.

Sara has worked in both residential and nursing settings, primarily caring for people with a diagnosis of dementia: work she finds incredibly rewarding. Having completed her Dignity Championship, she is currently completing her Level 5 QCF in leadership and Management in a Social Care Setting.

Sara is keen to take Hungerford House even further forward in providing excellent standards of care to people with and without dementia. Sara believes in a compassionate and caring environment, a culture that is led through herself and her senior team. She and the team look forward to welcoming you to Hungerford House.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Hungerford House