Victoria Gardens Care Home

328 Tile Hill Lane, Tile Hill, Coventry CV4 9DS

Victoria Gardens Care Home, Coventry, West Midlands
Victoria Gardens Care Home, Coventry, West Midlands
Victoria Gardens Care Home, Coventry, West Midlands

A purpose built care facility, Victoria Gardens Care Home offers Residential and Respite care.

Located within a residential area of Tile Hill, Coventry, this 25 bedded care home features comfortable accommodation including a choice of lounge areas with specially designed furnishings. There are also a variety of comfortable and well-equipped bedrooms; some with views across the garden.

Chefs at Victoria Gardens pride themselves on knowing the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Tracey Milson (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 25 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Epilepsy • Stroke

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 25

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Victoria Gardens Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.065)

The Review Score of 9.1 (maximum of 10) for Victoria Gardens Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.065 is made up of a Quality Score of 4.445 Points (maximum of 5) relating to the rating and a Quantity Score of 4.62 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.065 for Victoria Gardens Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.445 for Victoria Gardens Care Home is calculated as follows: ( (74 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 119 Ratings = 4.445

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.62 for Victoria Gardens Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 25 Registered Beds) x 2 = 0.720

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I can directly compare the home and care given to my nan in her home with the same that my friend receives here. The accommodation is far superior here, the staff are caring, friendly and treat their residents as people, not as objects and the level of care and support is second to none.

If only Victoria Gardens had been open before my nan passed away.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in this home for 3 and a half years. He requires a lot of help and attention and the staff look after him very well. He enjoys the food very much.
The home is gradually being upgraded has a very comfortable lounge and dining room. Dad's bedroom could do with a bit of an update.
I don't find the laundry very good. Dad's clothes look very crumpled sometimes.
The activities are varied and enjoyed by all the residents.

How likely would you be to recommend Victoria Gardens Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Victoria Gardens Care Home responded to this review on 13 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are happy to hear your Dad is well looked after and is enjoying the food.
We have a refurbishment plan for all of our homes which includes both communal areas and residents own rooms. We are sorry that the laundry facilities have not been up to our usual standards, we will endeavour to improve these services.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

This care home is understaffed due to high residency. The care home could do with a new uplift. Activity lady is hardly seen, more trips need to be arranged and the manager could learn how to smile.

How likely would you be to recommend Victoria Gardens Care Home? Neither Unlikely or Likely

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Victoria Gardens Care Home responded to this review on 13 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
All of our homes are staffed according to occupancy and the ratios are increased or decreased according to resident's needs.

The home has had a recent upgrade of the lounge and dining rooms.

Our activity coordinator is working hard to ensure that all of our residents take part in activities and there have been a few trips within the locality recently. The home has some photographs of our recent activities on a display board just outside of the dining room.
Thanking you again for taking the time to provide really helpful feedback about the home

My mother has been a resident for 2 months. She has dementia and needed more support than we could give her. All the team have been great. Mother has settled really quickly and is already in better mental and physical health. She says she is treated like a queen.
I myself have found the team very friendly and helpful. Any questions or concerns I have raised has been fully answered and the team are happy to discuss any problems. I find the atmosphere relaxed and homelike. The open door policy allows me to visit when my shift work permits and Mum and I can still go out to the theatre, etc., as we wish.
I highly recommend this home.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the place is very very nice, all of the staff are nice. My husband is very happy here- he looks a lot better since being here he has good food, lots to do and company. I am made very welcome and happy when I come, the place is kept clean.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel happy and safe here.

How likely would you be to recommend Victoria Gardens Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Pleasant, helpful and patient staff. My uncle was happy with his time there - 3 weeks for a short stay and I would recommend it. Should it be necessary in the future, he would not hesitate in returning.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found management to be very efficient and polite at all times. I am very thankful and happy for my mother to be in such a lovely safe environment with such very helpful staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring in looking after my mother - Mabel.
In a care home it is not just the basic care, the most important part of being there for the residents and providing that dignified care they need. Mum felt part of the family community in the home and Josie was the main part of that. She was caring and always had time to listen and talk with mum.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sheryl is an excellent manager and runs a comfortable, warm, secure home with friendly staff. There is a good, regular, twice-daily programme of activities and the home has its own minibus for trips out. Though the staff are kept busy they still find time to sit and talk to the residents. I have already recommended the home to a friend whose mother was able to move in there. I am very happy with Victoria Gardens and feel my mum is being well looked after.

How likely would you be to recommend Victoria Gardens Care Home? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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