Youell Court, Coventry, West Midlands
Youell Court, Coventry, West Midlands
Youell Court, Coventry, West Midlands

The Salvation Army believes that older members of the society deserve to be treated with dignity, and to receive care when it is needed, in an environment which will enhance quality of life. Youell Court provides residential care in a safe, secure, Christian environment for both men and women who can no longer manage in their own homes.


Youell Court was opened in October 2000. The building is owned by The Salvation Army and although admission is open to anyone irrespective of personal belief, its ethos is Christian. Not all the staff are practising Christians but Youell Court is run on Christian principles, and practical care is enhanced by an awareness that people may also need spiritual support. There is an ordained minister on the management team who is available for all residents.

This purpose-built centre for the elderly accommodates residents, living in 5 self-contained suites of eight single bedrooms, each suite having its own lounge and dining area.

At Youell Court, each resident is encouraged to remain as independent as possible and to continue to make choices which enhance and enrich life, as far as is practicable. Residents are encouraged to continue with former interests if at all feasible, and also to make suggestions for social activities.


Residents are encouraged to enjoy the gardens at Youell Court which are currently being developed to provide pleasure even for those whose sight may be failing. Residents also have access to the inner courtyards where they can sit and walk in safety.

Youell Court never forgets that each resident is an individual with individual needs.

Group: The Salvation Army

Person in charge: Bernadette Mason (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 40 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Weekly Charges Guide: Personal Care Single £672 – £749

Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Youell Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 7.8 (7.842)

The Review Score of 7.8 (maximum of 10) for Youell Court is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.842 is made up of a Quality Score of 4.542 Points (maximum of 5) relating to the rating and a Quantity Score of 3.3 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.842 for Youell Court is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.542 for Youell Court is calculated as follows: ( (13 Excellents x 5) + (11 Goods x 4) ) ÷ 24 Ratings = 4.542

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.3 for Youell Court is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.1 x 2 Positive Reviews = 0.200

      3. (2 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.100

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


We are very pleased with the way my cousin for whom we are responsible is looked after. She always speaks highly of all the staff (if not all the residents!) and says she is very lucky to be there. She is far healthier, relaxed and contented than she was in her own home although she obviously misses it. You are always good at sharing any concerns and happy to give us information.
Her dementia is quite frightening to her at times as she cannot remember what has happened to her home, we have the same conversations and explanations every time we visit but this is to be expected. Your staff are very patient and many of them appreciate her sense of humour and deal with her demands of "I want it now!" in a calm and patient way. When there has been a problem you have been quick to contact us in order to resolve it, even when it has been in the evening in order to calm my relative if she has been upset by not understanding what has happened to her home. I would not have any hesitation in recommending Youell Court and my husband that he would like to go there if he needed to be in a care home.

How likely would you be to recommend Youell Court? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother suffers from Alzheimer’s disease and last year had to move into full time residential care. We spent many arduous hours sifting through various web based reviews and driving to recommended facilities. From our eventual shortlist of just two care home, we selected Youell Court in Coventry as the best suited option for my mother's needs.
We, as a family are delighted with the improvements that we have seen in my mother since she arrived at Youell Court and that is wholly attributable to the focused care, regular attention and involvement in the variety of activities that are on offer on a daily basis. She is well cared for and well fed in an exceptional facility with wonderful caring and able staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Care Home Idol 2015

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