Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LY

Netherton Green Care Home, Dudley, West Midlands
Netherton Green Care Home, Dudley, West Midlands
Netherton Green Care Home, Dudley, West Midlands

Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Bupa care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

Group: Bupa Care Homes

Person in charge: Rudy Belte (Home Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 120 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Stroke

Languages Spoken by Staff (other than English): German, Polish, Tagalog

Single Rooms: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Netherton Green Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.731)

The Review Score of 8.7 (maximum of 10) for Netherton Green Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 8.731 is made up of a Quality Score of 4.331 Points (maximum of 5) relating to the rating and a Quantity Score of 4.4 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.731 for Netherton Green Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.331 for Netherton Green Care Home is calculated as follows: ( (131 Excellents x 5) + (100 Goods x 4) + (41 Satisfactorys x 3) ) ÷ 272 Ratings = 4.331

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.4 for Netherton Green Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 120 Registered Beds) x 2 = 0.400

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


On rehabilitation unit. The unit is very good apart from occasionally need to wait for assistance from the staff as they are very busy with others. Food and drink excellent. The room is lovely and the staff are brilliant.

How likely would you be to recommend Netherton Green Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

All staff and service very good. The only recommendation that I can think of is a better drinks system for visitors as the machine is unreliable. A wonderful facility for those in need.

How likely would you be to recommend Netherton Green Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Netherton Green Residential & Nursing Home, Bupa care homes at Netherton Green Care Home responded to this review on 30 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emaiing feedback@bupa.com so that we can give you a call to discuss this feedback.

Staff are willing and good, but just not enough of them!!

How likely would you be to recommend Netherton Green Care Home? Don't know

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Care staff are wonderful, food is marvellous, experience has been great, staff are really looking after me. I had a serious stroke but am now recovering. I am ready to be discharged soon.

How likely would you be to recommend Netherton Green Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent the last few days of his life in "Darby House" Netherton. We were very grateful and impressed by the staff who were professional but very caring, showing dignity to my father during life and in death. Thanks to everyone we met.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Staff are very good, helpful and friendly.
I was very low in spirits to start with, but towards the end of my stay the staff became my family.
As my daughter lives in America I was able to talk with her when she phoned everyday and the staff always had time to update her on my well being. I am very grateful to everyone at Saltwells Unit.

How likely would you be to recommend Netherton Green Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

My sister received excellent care, it was second to none. All of the staff were caring and thoughtful, nothing was too much trouble. We as visitors were always greeted with a smile. ( A big thank you to all of you).

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been in Netherton Green Care Home since April 2015, she was in palliative care and the care she received was first class. The staff were all amazing and treated her with dignity. Unfortunately she passed away but we can't thank them enough, it was five star treatment.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Recommended by local MacMillan nurse after some time having very poor health. I was cared for very well in all ways.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has dislocated shoulder needed respite care, which has been excellent in every way.
Mum has multiple problems (health wise) all have been addressed really well.

How likely would you be to recommend Netherton Green Care Home? Likely

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was in Darby House for 3 weeks in a McMillan room. He had cancer in the pancreas. He was looked after very well by the staff. He was kept very clean and I think they had his pain under control very well.

How likely would you be to recommend Netherton Green Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

Welcomed with a smile. Warm welcoming.

How likely would you be to recommend Netherton Green Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All good no probs, staff very good just when needed the most. They try hard to please.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

This facility seems ideal for our initial needs.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

All has been very good and I would recommend it to anyone.

How likely would you be to recommend Netherton Green Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

I have found that Ethel has been treated well, and in her present state could not be in a better place. Thank you

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Homely environment. Pleasant rooms that can be personalised for each individual. Friendly and helpful staff.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the first day dad came to the home, the quality of care has been outstanding. The staff show great respect to all the residents.
Dad's health and appearance have improved massively since he moved here.
Have nothing but praise and thanks to all at the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents progress since admission seems good. Care and diet seems good. Staff seem helpful and kind.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

The unit is very clean and the staff are very nice and helpful. I cannot fault anything, they are doing for Margaret Pearson, she is being looked after very well. My thanks go to the staff for all their help and hard work. I cannot think of any recommendations that need doing.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Near to family and amenities. Friendly staff makes Mom feel at home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extra pair of hands/staff at teatime and early evening.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Near to family and friends, location and surroundings, nice and friendly facility.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot praise the care which my husband received from all the staff enough. They were absolutely marvellous in every way to all the patients in their care. I would recommend Darby House to everyone and my wish is that if I have to go to a care home I could be admitted there. Thanking you very much, John loved it, from all the family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2015

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