Sunrise of Tettenhall

73 Wergs Road, Tettenhall Village, Wolverhampton WV6 9BN

Sunrise of Tettenhall, Wolverhampton, West Midlands
Sunrise of Tettenhall, Wolverhampton, West Midlands
Sunrise of Tettenhall, Wolverhampton, West Midlands

At Sunrise of Tettenhall, carers look to be unique in their approach to nursing care and residential care in Wolverhampton. They offer all the comforts of home to residents, some of whom even move in with their pets so they don’t have to be parted and professionals always extend a warm welcome to family and friends – especially at any of the Sunrise events. Residents enjoy a lovely position close to attractive Tettenhall village, with its wide range of cafes, shops and beauty salons. Many other areas of local interest are close by, including RAF Cosford and National Trust properties – which are often visited on weekly trips in the minibus. The community sits close to the borders of south Staffordshire and Shropshire, offering excellent links to the M6, M54 and M5.

Group: Sunrise Senior Living

Person in charge: Gill Pratt (General Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 108 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 70

Shared Rooms: 19

Rooms with ensuite WC: 79

Weekly Charges Guide:

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Sunrise of Tettenhall: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Sunrise of Tettenhall has a Review Score of 9.5 (9.502)

The Review Score of 9.5 (maximum of 10) for Sunrise of Tettenhall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Sunrise of Tettenhall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 37 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.502 for Sunrise of Tettenhall is calculated as follows: ( (317 Excellents x 5) + (158 Goods x 4) + (44 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 524 Ratings = 4.502

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Sunrise of Tettenhall is based on 37 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.6 positive Reviews (108 registered beds ÷ 5). 37 Reviews ÷ 21.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    13
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Tettenhall?

  • Extremely LIKELY
    37
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Tettenhall

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Sister of Resident/Service User
    3
  • more

Individual staff are friendly and helpful. I am happy leaving my father in their care. Main concern is staff being too busy to stop and spend time with him. My father is highly intelligent and very astute, but he lacks stimulation from conversation and companionship. The staff react positively when anything is raised with them but no one actually takes responsibility for following through consistency, usually due to the other resident's needs.

How likely would you be to recommend Sunrise of Tettenhall? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I've passed your feedback on to the rest of the team to address, but please feel free to speak to the Community General Manager if you would like to voice your concerns in further detail.
The Sunrise of Tettenhall Team

Very helpful, friendly staff. Nothing is too much trouble.

How likely would you be to recommend Sunrise of Tettenhall? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I visit my sister once or twice a week with my husband. We have always found the care very good. She is well looked after, kept clean and tidy and seems very contented.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The facilities here are excellent and the staff are friendly but what lets Sunrise of Tettenhall down is the hygiene in the rooms, laundry issues, missing items and turn around of washing. The idea of the communication book was an excellent idea, but it is never followed up! Very hit and miss. The doctor seems very hit and miss. We are going to change doctors. If these issues were resolved, it would make Sunrise of Tettenhall a very good mark and not just satisfactory.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I've passed your feedback on to the rest of the team to address, but please feel free to speak to the Community General Manager if you would like to voice your concerns in further detail.
The Sunrise of Tettenhall Team

Mum has quite advanced dementia but Sunrise of Tettenhall treat her with total respect and dignity. The staff are so caring. She is always clean and tidy and well fed. The food here is excellent - wine and sherry with meals if required, all beautifully served.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The house and the staff are excellent however, I have two reservations about the surrounds.
1) The approach to the house is poorly lit, improved lighting is required in the car park and drive.
2) The facilities for Blue Badge handicapped parking is limited to two places only which appear to be permanently occupied.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The care that my Mum receives is exemplary and totally appropriate to her needs. The staff clearly care for all the residents and know the needs of them all personally.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 03 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My grandma settled into Sunrise really well and the care provided is brilliant. She has recently moved into the reminiscence part of Sunrise and has been given a lot of support during the transition.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I have been a resident for respite care for 3 weeks in 2012. Now I am a volunteer and run a poetry group every other Monday morning which I enjoy very much.
Sometimes I have 8 or 10 residents - sometimes only 3 (I enjoy the latter as it's more a one to one occasion!) The care given to residents is very good and caring.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent care and attention always given.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My father has been in Sunrise of Tettenhall for nearly three years.
The staff are amazing so happy, friendly and wonderful with the residents.
My father was taken ill not so long ago, and they quickly got in touch with us, and dad was taken to hospital so promptly that the situation was calmly dealt with. Thank you to everyone that looks after him.

How likely would you be to recommend Sunrise of Tettenhall? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Overall no complaints. All seems to be fine, however, I do feel that the reminiscence section gives the impression of being substandard when compared to the front main section (assisted living area). All the glamour of the establishment seems to be concentrated on the main entrance area, and that the reminiscence is hidden out the back?? Just the impression I get when I walk into the building.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I am very satisfied with the level of care provided.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Always very pleasant and welcoming. Lovely to see Auntie is being well cared for, in a lovely atmosphere and environment. Lots of events happening on a regular basis.
Staff seem to really care about her well-being and are always on hand should you have any concerns.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 16 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Nan has settled in really well and her health and well being has improved massively since moving into Sunrise of Tettenhall she moved in in a wheelchair but is now walking independently with a frame. As a family we are really pleased with the care she receives and it has taken a lot of the stress out of our lives.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent lunch provided for family members in a private dining room. Friendly service and lovely ambience.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The care and consideration given to my dad since moving into Sunrise has been wonderful. All the staff I come into contact with know him well, and I feel confident he is well cared for. There has also been good communication between Sunrise and myself from the day he moved in and I know they often go above and beyond to accommodate some of his demands and for that, I thank the whole team.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Very friendly staff, always seem happy in their work, my friend speaks very highly of her care, she receives a high care package. The only disappointing thing is the quality of the food, which we discuss regularly.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 02 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families and friends lives.
The Sunrise of Tettenhall Team

Sunrise concierge staff are always very welcoming and helpful. Parents are very well looked after kept clean. The care assistants work extremely hard in caring for my parent's personal needs and are most attentive at all times. All times the response to the personal alarm could be quicker. Breakfast is very satisfying but the lunch and dinners need to be improved.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Your feedback about meals is greatly appreciated and we will be passing this information back to the dining team.
The Sunrise of Tettenhall Team

My father moved in two weeks ago, the process of arranging the move was made very easy and he has been made to feel welcome. His wellbeing has noticeably improved.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Friendly and professional service, caring and responsive to each individual needs. Creates a stimulating environment in which the residents thrive. Takes away the care and stress of looking after elderly relatives. It's as if the staff become a member of your extended family.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Manager at Sunrise of Tettenhall responded to this review on 14 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent handling of a safeguarding issue I was kept fully informed of the situation and development. The resident has recently moved from assisted living to residential and staff have made the transfer as painless as possible.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Manager at Sunrise of Tettenhall responded to this review on 14 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I was made to feel most welcome from the outset and to treat Sunrise of Tettenhall as my home. Staff, in general, were most caring and attentive. Cleanliness of her room was superb and any requests I made about her clothes, towelling and bathrooms received attention duly. Staff acknowledge me every time we passed and asked if everything was OK. I am leaving in two weeks time to return to my home after 7/8 months stay with my health and confidence vastly improved.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

From the moment you enter Sunrise of Tettenhall, there is a feeling of welcome and calm. The receptionist is the first person we see and all of them are always very friendly, but professional. We are always acknowledged by each member of staff that we meet, no matter how busy they are. We are very happy in the knowledge that my mum is getting the highest standard of care available. She has been at Sunrise of Tettenhall for 18 months and is very contented and happy.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Night urine bag left unemptied in bathroom all day - only emptied after several reminders (this happened several times before). Caps to catheter bags left anywhere and also elastic suspenders.

How likely would you be to recommend Sunrise of Tettenhall? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Manager at Sunrise of Tettenhall responded to this review on 11 Oct 2016:

Thank you for taking the time to review Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team.

All I can say is that in the 12 months mum has lived here, her quality of life has improved 100%. She was very poorly, anxious and lonely and now she is living life fully to her capabilities. Thank you.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother settled in very quickly and is very happy. There was a blip with a fellow gentleman resident which the home managed very well and now I am confident when not around that my mother is well cared for. The entertainment in the home is amazingly good and just what my mother enjoys. All the staff are caring and treat residents with dignity and patience. Have not met the new Head of Home yet. Everything has run smoothly since the last one left. Sometimes my mother's room is dusty, but has been better lately.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My brother has been here for five years. He has been very well looked after in this whole period, meetings with the home are always available. My brother's welfare has always come first.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Generally very good. Staff are caring, helpful and friendly without being too familiar. The home has floundered a little being without a proper manager for the last few months. She has now arrived and the immediate different has been noticeable, with all the staff looking more purposeful. This is not a reflection on the acting manager as she was under a lot of pressure to do her own job as well as someone else's. Dining does need to be addressed as young volunteers are often used to serve residents. When they are not in, the remaining dining staff are under pressure and service is slow.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When I enter Sunrise, I immediately feel part of the family. Staff are welcoming and friendly. The person I visit is well cared for and happy - her room is always tidy. I have been visiting Sunrise for nearly 5 years now and each time I visit, I feel happy knowing everyone there will look after my friend. Thank you.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been a resident for two weeks, all staff very friendly, helpful and encouraging in this difficult time for her.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sunrise of Tettenhall is like walking into a hotel rather than a care home. It is friendly and upbeat with a nice atmosphere. There are plenty of activities for the residents to do both in the home and mini-bus trips. The food served is of a high standard both healthy and tasty. Family can join residents for meals which is a nice touch.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care for my Mother-in-Law. Nothing is too much for all the staff. Compared to 12 months ago she is totally different person (in a positive way!) and enjoys life again.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has lived in reminiscence of Sunrise for the past 5 years. He has always appeared to be happy and well cared for.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care provided for my relatives is excellent. Both have differing needs and all their needs are met.

The staff are always friendly, helpful and caring and nothing is too much trouble. The accommodation and food is marvellous and there are many activities available to take part in.

This home caters for body, mind and spirit. I couldn't ask for a better place for my relations to end their days.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have a happy life here at Sunrise with good care and food, plenty of activities and various classes i.e painting, cake-making etc. Outings on the mini bus to various of Staffordshire and surrounding areas. We have a visiting member of Tettenhall Church most weeks and all the usual seasons of the church throughout the year and observed we have great celebrations coming in June for the Queen's 90th birthday and some of our residents, 6 in number including myself, are also celebrating 90th birthdays. Hope you find this information useful.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Twenty months ago, after being advised that my husband could no longer be safely cared for at home, it was necessary to to research the provision of local care. Sunrise of Tettenhall became the obvious choice. It was a very difficult time but the welcome he received and the consideration shown to me, his wife, made the change in our lives tolerable. There have been occasional problems but there has been a plausible explanation, freely given. The activities are excellent and clearly arranged for the individual to choose.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister-in-law has been in residence for 18 months, care has been very good and we have found nothing at all to complain about. She seems very happy and contented.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Main meals PM - excessive volume , especially meat, vegetables, cream, sugar and jam. Excess of nutritional requirements. Most puddings - sticky sweet - meringue sugar.
Food and drink - meal service irregular.
Breakfast - cereal/cooked eggs, coffee and fruit. Best meal of the day - excellent.

How likely would you be to recommend Sunrise of Tettenhall? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Welcoming staff, helpful at all times. Trustworthy. Open well light place. Could improve internet access to rooms. Could encourage mobility/physiotherapy. Cater for minority groups better. Expensive

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Excellent surroundings. Very clean. Only criticism was the time it took for carers to respond to her buzzer when she called. She found two residents in her room at night which upset her.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has dementia which was diagnosed in March 2009
After an extensive review and many verbal enquiries - many from Caring Professionals - my family and I chose Sunrise for my wife because we judged it as being the best accommodation in the area. Her initial stay was for 1 months respite in September 2013 from which both she and I benefited. On November 28th 2013 my wife moved again into Sunrise as a permanent resident where she still resides.
Until earlier this year all was well but around early May, from my frequent visits, I detected a lowering of standards of care which I deduced was caused by shortage of caring staff and their supervision. I had a discussion with one of the Duty Managers who advised me that she would email her senior colleagues and convene a meeting with them to advise them of my views. Almost immediately I noticed an improvement back to the previous higher standards.
On 25th September 2015 I signed Form of Variation agreeing to increase the Care Level for my wife from Rem2 to Bespoke 2.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Care administered to my mother has been very good. The carers are kind and patient where also being efficient in the tasks they perform. The standard of food is very good with a good variety on the menu. There is always something that mum will like. The play rooms are always clean and tidy. The bedrooms are cleaned every day to a very high standard. The only minor weakness is that is sometimes it takes a little too long before help arrives if mum has pressed her buzzer. Overall the service is excellent and all staff are helpful and friendly.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My 94 year old father who is suffering from progressive dementia has been a resident in the reminiscence unit for over four years. I am delighted with the care and attention that he, a temperamentally difficult person receives. The care staff and, in particular the manageress of the dementia unit, provide an outstanding level of care. The premises are almost luxurious, very clean and maintained to a very high standard. The home has a very open door visiting policy and despite many visits over the past four years I have never seen anything to give concern over my father's welfare. Fees are not cheap but, as with most things you get what you pay for, hence my ticking satisfactory against value for money below.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Rachel

Rachel Smith

Job Title: General Manager

Joined: 2013

Description:

I have many years experience as a nurse and manager of care homes and am proud to be the General Manager of Sunrise of Tettenhall. I bring passion and hard work to the role to ensure our residents receive the support they need and enjoy their days here.

Sue

Sue Gallagher

Job Title: Deputy Manager

Description:

I feel hugely privileged to be part of a vibrant Community that has Residents’ wellbeing at the very centre of its values. I bring my passion and enthusiasm for best quality to Sunrise of Tettenhall, and I have great confidence in the service we offer our residents through our unique and individual approach to holistic care.

Trudi

Trudi Stuart

Job Title: Assisted Living Co-Ordinator

Description:

I have loved working at Sunrise from day one, I am proud of the care and lifestyle we offer our residents and I aim to improve this as each day passes. I love working with seniors and I am pleased to be apart of a great team of people who all strive for the same goals.

Carrie

Carrie Jahn

Job Title: Director of Community Relations

Description:

Sunrise of Tettenhall is a real family. We make the most of every day and welcome visitors into our home. This might be for a fundraising event, a choir performance, an informative talk or just a cup of coffee and chat in our bistro. If you or some one you love are starting to think about needing more support or care, now is the time to come and take a look at Sunrise we offer support without taking away independence.

Geraldine

Geraldine Bunning

Job Title: Activities and Volunteers Co-ordinator

Joined: 2012

Description:

Geraldine joined Sunrise in January 2012 and brought passion, fun and an infectious personality with her. She has been patient services team leader in Bridgnorth and an activities co-ordinator for another group of homes. Geraldine says her aim is to make a difference to each residents day and nothing makes her happier than when she sees residents smiling, happy and can hear laughter.

Oksana

Oksana Dovey

Job Title: Reminiscence Coordinator

Description:

For dementia, it's extremely important we understand the journey the residents are taking, ensuring we meet their specialist needs. I strongly believe we can bring joy and fun back into their lives, so our aim is to give them happy experiences and involve their family and friends where possible – retaining independence and supporting their needs.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Tettenhall