Burcot Grange

23 Greenhill, Burcot, Blackwell, Bromsgrove B60 1BJ

Burcot Grange, Bromsgrove, Worcestershire
Burcot Grange, Bromsgrove, Worcestershire
Burcot Grange, Bromsgrove, Worcestershire

Burcot Grange offers a picturesque setting for quality residential care and senior assisted living. Many homely comforts and skilled care workers help clients achieve an interesting retirement, enjoying a unique blend of luxury country house accommodation.

The spacious accommodation has a choice of single occupancy and assisted living suites, while respite care is also available. While being committed to quality care and well-run services, the provider understands the value of an active and varied social life.

The home has good staff retention and personal choice and dignity are central to all decisions taken.

Group: Cinnamon Care Collection

Person in charge: Victoria Osborne (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Weekly Charges Guide: Personal Care Single £840 – £1200

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Burcot Grange: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.792)

The Review Score of 9.8 (maximum of 10) for Burcot Grange is based on 26 Review/Recommendations in the last 2 years. This Review Score of 9.792 is made up of a Quality Score of 4.792 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.792 for Burcot Grange is based on 26 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.792 for Burcot Grange is calculated as follows: ( (244 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 303 Ratings = 4.792

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Burcot Grange is calculated as follows:

      1. 26 Positive Reviews = 3

      2. 0.1 x 26 Positive Reviews = 2.600 (maximum score = 1)

      3. (26 Positive Reviews ÷ 40 Registered Beds) x 2 = 1.300 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


While both parents were living at Burcot they felt it was just as though they were in their own home then in October 2015, my mother died suddenly and all staff and residents were very supportive indeed just as a large family would be and we couldn't have wished for more than that at such a very sad time. Since then my father has continued to be cared for at Burcot as one of the family and has thrived well with all their help and support. He particularly enjoys all the activities although at the moment the activities team are overstretched and we feel that they are doing a really superb job with help from the care staff, so maybe one more member taken on for the activities team would be of benefit to them all.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vicky Osborne, General Manager at Burcot Grange responded to this review on 05 Jul 2016:

Burcot have recruited another team member to join the activities team, who will start at the beginning of August.

Staff extremely welcoming and caring. All staff have a good relationship with residents. Visitors welcomed at all times. Rooms vary in size, but all are clean, bright and well furnished. Choice of food, very good. More like a country house hotel than a care home, with a variety of activities. Would not hesitate to use again for respite or permanent care.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother-in-law has been residing at Burcot for several weeks following the death of his wife. He has seen this as a temporary measure until care can be put in place at his home in South Wales. During his time at Burcot Grange I have visited him 2/3 times a week. I am always welcomed by a staff member in a friendly and caring manner with an offer of tea/coffee and cake. The common areas of the home are bright and airy and give residents rooms are well furnished and allow for them to have some of their personal belongings with them. Overall a very well maintained and run care home.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The respite care received by my husband was second to none and gave me great peace of mind whilst I was ill and unable to take care of him. If only all homes providing care were so good!!

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very relaxed atmosphere. All the staff, from management down were very caring and friendly nothing was too much for them. Could not have wanted for more.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

As I live alone, following road traffic accident which resulted in fractured sternum, I felt I needed a little time after discharge from hospital to recuperate.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

A wonderful establishment. Our aunt has been a resident for 18 months.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Burcot Grange is an outstanding residential care home and staff are exceptionally caring and kind and treat everyone as an individual, nothing is too much trouble. The wide range of activities available keep the residents active and involved. Knowing that my mother is so well cared for at Burcot Grange gives me great peace of mind.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always been more than satisfied with the care given to my mother. The staff are patient and compassionate and treat the residents with kindness and respect. Any queries or problems are dealt with quickly and efficiently and I am always kept up to date with any matters concerning my mother. Medical help is always sought immediately if there are any concerns so I feel totally confident in the care given.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have a lovely room on the ground floor overlooking the beautiful, well kept gardens. I like to watch the DVD dancing on ice on the big screen in the front lounge, and a selection of films

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Burcot Grange who cared for my mum did so with love and compassion whilst she lived there for just over two years. Nothing was ever too much trouble, I was notified if there was a problem and always kept informed. Mum sadly passed away in January 2016 with dignity.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Burcot Grange is the perfect care home , it has exceptional well maintained garden which the residents can enjoy and the home itself is large and spacious. Nothing is too much trouble for the staff. They are very professional and very helpful! They will always go the extra mile to help the residents and keep them happy. I wish I could live there myself!

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There are many reasons why I recommend Burcot Grange to anyone looking for residential care. Since becoming a resident mum has often spoken of how good the staff are (for example she completely relies on caring staff to administer her various medicines) and of how much she likes her accommodation. It is comfortable, warm and clean with beautiful views of the extensive well established gardens. She values her quiet privacy when she wants to rest but has only to step out of her door to enjoy an active social life. Knitting groups, yoga classes, games afternoons, film showings, entertainers and quizzes are but some of the many activities she enjoys on a regular basis. The activities programme is varied and impressive for a care home. Mum has always enjoyed her food and has described all the meals as "very good" and "more than enough". Mum usually eats meals in the dining room with other residents. The catering staff (as all the other staff) are helpful and will happily serve meals in her room if she is not feeling well. Coffee, tea, cakes and biscuits are always offered to visitors whenever we go (highly recommended!) Mum tends to wake up during the night and has spoken warmly of the care night staff have shown her at these times. The professional support given by the many hard working teams at Burcot Grange helped mum enormously. As a relative i value my contacts with staff who listen to my requests and queries with cheerful courtesy and seek to deal with them promptly and honestly. It seems to me that the prime concern of the staff at Burcot Grange is the welfare of my mum and the other residents. For this i am profoundly grateful!

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I viewed several care homes in my area and Burcot Grange was by far the best in my opinion. The buildings are immaculately clean and well decorated, The bedrooms are spacious and light and the residents lounges are homely and welcoming. Meals are nutritious and well presented and most importantly the staff are kind and respectful. Burcot Grange is like a home rather than an institution and we are so glad that our mother can live there.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in Burcot Grange just over three years. The staff have always been very caring, helpful and friendly. The food is to a high standard and a hot drink is available at any time. As a visitor I am always made very welcome and I can visit at any time of the day or night. Whilst my mother chooses not to take part in the activities provided there is always something going on to occupy the residents.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Burcot is a wonderful home. The staff are very attentive to the needs of the residents and guests. The surroundings are quite beautiful and a joy to walk around, especially in the good weather. Although it is quite expensive, the home is value for money.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our aunt has been a resident at Burcot Grange for 14 months. We were so thrilled when she was offered a place. She has a lovely room which is always kept extremely clean. The staff are all very pleasant and we know she is well cared for. Whenever we visit we are welcomed with enthusiasm and tea and coffee are always offered. Considering out aunts advancing years we have peace of mind that she is happy in her environment.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My aunt has been a resident at Burcot Grange for 14 months. The staff and management have been fantastic and I speak on behalf of all our family, that we couldn't wish for auntie to be in a better place. The care and support you have given has been excellent. Thank you to all the team at Burcot Grange your kindness and dedication has been greatly appreciated.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

An excellent caring home. Attention to detail. Comfortable, warm, good food and wonderful gardens. Old style country house and feels like a homely hotel. Staff are excellent.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother became a resident of this care home following a week in hospital after she suffered a stroke. The staff were very professional and efficient admitting my mother as well as showing great kindness and empathy for her condition. The original room was small but well equipped. The care of the staff is exceptional. The meals and activities are well thought out and professionally provided. The grounds are an outstanding feature of the home.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Burcot Grange is situated in beautiful grounds in which the wonderful staff are always ready to help in any way. If you were to ever consider residential care for your loved ones I would thoroughly recommend. Burcot Grange as a high quality facility priding itself in the care of its residents.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very friendly, caring, open feeling. A good atmosphere, clean and well maintained throughout.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Excellent

Value for Money: Good

I have thoroughly enjoyed my stay at Burcot Grange. The food has been to my taste and all the staff have been really kind, cheerful and helpful. There is no area of care that I can criticise and I wouldn't hesitate to recommend Burcot Grange to anyone else.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just been to visit my mother who is now a resident of Burcot Grange. There is something rather special about going in through the big old front door that is always open, into this wonderful Victorian country home. Staff are usually smiling and laughing, and always offer me a tea or coffee. I go up the beautiful staircase to my mother’s room, and find her sitting at her table painting. She is excited, as although she has painted all her life, one of the staff have suggested transforming her exquisite flower images into cards, to sell at the Summer fete for charity. She has never sold any of her work, so at the age of nearly ninety – this is a first! She has a book that is giving her inspiration from her last library outing. One of the staff said that if she did a fuchsia, she would definitely buy a card, so this fulsome red flower has now been immortalised to ensure at least one sale!
After being refreshed with coffee and biscuits, we decide to go for a walk in the grounds. I hold her arm and we negotiate the stairs, while admiring the characters in the stain glass window, and wondering what their stories would tell. As we pass the front door, the delightful manager smiles and I know we have been discretely ‘clocked’ out. It is a warm day and I let my mother choose which of the winding paths to take. The strawberry plants, so carefully nurtured in the gardening club, have already yielded their fruit, but we spot some tomatoes starting to ripen. The bluebells have now seeded and the rhododendron flowers have gone, but the blaze of colour from the geraniums and begonias are just coming to their peak. We sit and rest a while on a bench, amongst the ancient trees, and soak up the tranquillity and sun. Free from any worries about her safety or care, my mother has time to talk about her childhood, and I learn yet more about life in Canada in the 1930s, and the ideas and aspirations that my grandparents held. We discuss how the generations change and yet do not change.
It is due to the great personalised care that my mother receives that I am able to enjoy these wonderful visits. She is kept safe and secure and yet allowed freedom to live to her potential. This is owing to the integrity of all the carers, and particularly comes from the top down. She feels valued in an attentive environment. When she was admitted to hospital with pneumonia 3 months ago, I was staggered to discover that the head of care had already visited before me, and was negotiating for her early discharge once her intravenous antibiotics were no longer necessary. This home is simply outstanding and we feel privileged to be a part of it.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has just spent five weeks on respite care while my dad was in hospital at Burcot. The staff were extremely helpful and caring and supportive towards me and my mother whilst staying there. I would have no hesitation in recommending Burcot as a wonderful place to stay. The grounds and home itself were very highly kept to a very good standard.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found that the standards at the care home were very high, the staff attentive and helpful, and very knowledgeable. The home has an open door policy and I am always made to feel welcome whatever time I visit.

When I have eaten there I have found the food to be of a very high standard, such as would be served in a quality restaurant, and the views down through the lovely gardens are wonderful. My friends who live at the care home are very satisfied with the service and their standard of living.

How likely would you be to recommend Burcot Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Burcot Grange

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Burcot Grange

Job Vacancies

There are no jobs posted yet for Burcot Grange

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Burcot Grange