Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA

Hastings Residential Care Home, Malvern, Worcestershire
Hastings Residential Care Home, Malvern, Worcestershire
Hastings Residential Care Home, Malvern, Worcestershire

A stone's throw from the stunning Malvern Hills in the picturesque spa town of Malvern, Hastings is an attractive care home situated in a quiet residential area.

Members of the team, who are dedicated to caring with kindness, support residents to enjoy life in the comfort of wonderful surroundings.

Hastings is close to many of the town's attractions, including Great Malvern Priory, plus independent shops, restaurants and Malvern Theatres.

The spacious bedrooms are decorated and furnished to a high standard. With comfortable lounge areas, residents can simply relax or take part in a variety of activities, including: arts and crafts, light exercise and musical entertainment. Family and friends are welcome at any time.

The home also has a hairdressing salon, plus landscaped gardens which are a lovely place to relax during the summer.

The dining rooms are the perfect place to enjoy delicious home-cooked meals prepared by the home's catering team, and home baked cakes which are served daily.

Group: Sanctuary Care Ltd

Person in charge: Sue Milward (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 63 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Car park on site

Latest CQC* Report on Hastings Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Hastings Residential Care Home has a Review Score of 9.3 (9.264)

The Review Score of 9.3 (maximum of 10) for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Hastings Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.867 for Hastings Residential Care Home is calculated as follows: ( (52 Excellents x 5) + (8 Goods x 4) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.397 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered beds ÷ 5). 5 Reviews ÷ 12.6 Target = 0.397

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hastings Residential Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hastings Residential Care Home

  • Daughter of Resident/Service User
    4
  • Cousin of Resident/Service User
    1

My mother received the best of care while at Hastings Residential Care Home.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are caring and welcome. Visitors at any time, my mother who visits is made welcome and offered lunch and are made to feel part of the family. Outstanding work with a sometimes difficult client group.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother had many difficulties due to the challenges of old-age and lived in Hastings for six years, in a well-decorated room, with space for possessions and some furniture. The standard of maintenance is high and there is a pleasant, cheerful atmosphere in community areas. Most important of all though, is the attentive professional attitudes shown by the staff and carers. My mother's daily needs were always attended to, and there was a genuine concern for her well-being. Respect and kindness were always evident. Our family will always be grateful that she was able to remain there during her final weeks, receiving warm compassionate care, ensuring that the most difficult of times were peaceful and dignified. This high standard of care for those facing their most vulnerable times, is a tribute to all the staff and carers.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was delighted to see my cousin happily settled in comfortable surroundings and attractive, welcoming gardens. The staff I encountered during my few days visits were all friendly, willing to help and treated the residents with affection and dignity. The meals were first-class and the lovely birthday cake - made on the premises - was enjoyed by all and much appreciated. A high standard of care and administration, well done Hastings!

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother and father were residents at Hastings for four years and three years respectively and the care they received was just wonderful. Every single one of the brilliant staff at Hastings gave my parents time, patience and expertise which made them (and us) feel valued and gave them a new lease of life. For ages mum and dad thought they were on an
all-inclusive package holiday. I, and my family are particularly grateful for the end of life care my parents both received. It was such a hard time for us but the support we received from all at Hastings was like having a loving family around. As long as I live I will ever able to thank them enough and I'll never forget them for the wonderful care they gave us all.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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