Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA

Hastings Residential Care Home, Malvern, Worcestershire
Hastings Residential Care Home, Malvern, Worcestershire
Hastings Residential Care Home, Malvern, Worcestershire

Hastings Care Home is a purpose built home that offers both short and long stay care for up to 63 residents and meets the latest National minimum standards for registered care.

The property is located in Malvern's Barnards Green area and is surrounded by large, peaceful gardens, with views of the beautiful Malvern Hills.

Residents may benefit from the close proximity of the home to a good range of shops, banks and other amenities, including a Post Office. Malvern town centre is approximately one mile away. A regular bus service runs from the local shopping area to Worcester city centre and the surrounding areas.

Group: Sanctuary Care Ltd

Person in charge: Susan Milward (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 63 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hastings Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.8 (8.792)

The Review Score of 8.8 (maximum of 10) for Hastings Residential Care Home is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.792 is made up of a Quality Score of 4.606 Points (maximum of 5) relating to the rating and a Quantity Score of 4.186 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.792 for Hastings Residential Care Home is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.606 for Hastings Residential Care Home is calculated as follows: ( (60 Excellents x 5) + (39 Goods x 4) ) ÷ 99 Ratings = 4.606

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.186 for Hastings Residential Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 63 Registered Beds) x 2 = 0.286

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My husband lived in Hastings House for some 20 months, suffering from Lewy Body Dementia. The staff were always kind and sympathetic to his problems. As his physical health deteriorated he was able to stay and be given the nursing care by staff he knew, and who knew and loved him. I have never regretted placing him in this home when I could no longer look after himself.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Over a number of years my aunt has been wonderfully looked after. Now she has dementia - she gets very worried and upset at times and it has been comforting to know the carers would sit and comfort her. The staff also encourages Auntie to eat. Her one love is to have her nails painted - this they do and keep in touch, with me, regarding her clothes etc - I can not speak too highly of them all!!!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very caring day and night. My nan knows the staff by names and feels very comfortable and safe. My nans appetite has improved greatly since moving into Hastings. The staff are prompt in informing me and my family if there are problems. I would recommend Hastings to anyone that needs a family member 100% cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stepmother is being very well looked after at Hastings. The staff are very caring and helpful.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My neighbour, aged 91, had reached a point of near physical/mental and emotional collapse and required regular emergency help. He was awaiting care residency vacancy near his son and the respite given by Hastings was frankly excellent in every way. My friend is now fully ready to make the next move, his recovery truly wonderful due to the care received at Hastings. With thanks.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly, professional and caring. My husband has only been at Hatings since 30/9/14 bit I'm impressed with the home. I would recommend it to others.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was a resident at Hastings Care Home in Malvern for 3 years until July 2014. I cannot recommend highly enough the personal care and attention she received her entire time there from both the management and the carers. They were kind, caring and patient with her, and I am happy to speak to anyone considering sending a relative to Hastings in Malvern.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In January my mother was diagnosed with tongue cancer and dementia. In a very short time frame she had to undergo surgery for cancer and had to have 24 hour care because of her illnesses. The manager at the home guided me through the process of setting up care and who to contact about managing mum's finances etc. The staff did their best to help mum (who was very independent minded) to settle into the Hastings care home. They allowed her to be as independent as possible in a safe environment, she was shown kindness, care and given support at all times. The home also provided activities, trips, and visits by people and animals, giving stimulation. We could visit any time and were always made welcome. As a non-profit company the cost and quality were good value and very fair.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is a very frail ninety-seven year old, who is registered blind and with very little hearing, even with hearing aids. In March 2014 she was assessed as needing residential care and I was extremely anxious to find the right place for her. Hastings Care Home has proved to be as good as possible for her; the staff are very friendly and she is getting to know them, despite her vision and hearing problems. Her room is very comfortable and her meals seem to be very good. She loves sitting out in the garden and I am always made to feel very welcome and often join her there for afternoon tea and cake.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submit a Review for Hastings Residential Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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