Heathlands Residential Care Home

Station Road, Pershore WR10 1NG

Heathlands Residential Care Home, Pershore, Worcestershire
Heathlands Residential Care Home, Pershore, Worcestershire
Heathlands Residential Care Home, Pershore, Worcestershire

Heathlands Care Home is a purpose-built two storey building that meets the new National Minimum Standards for registered care homes.

The property stands in its own grounds, near to Wychavon Civic Centre, in the residential area of Pershore.

The town centre and all its amenities including shops, restaurants, public houses, churches and good public transport, are within walking distance.

Group: Sanctuary Care Ltd

Person in charge: Netty Matthews (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 63 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Heathlands Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Heathlands Residential Care Home has a Review Score of 9 (9.040)

The Review Score of 9 (maximum of 10) for Heathlands Residential Care Home is based on 17 Review/Recommendations in the last 2 years. This Review Score of 9.040 is made up of a Quality Score of 4.5 Points (maximum of 5) relating to the rating and a Quantity Score of 4.54 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.040 for Heathlands Residential Care Home is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.5 for Heathlands Residential Care Home is calculated as follows: ( (114 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.54 for Heathlands Residential Care Home is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 63 Registered Beds) x 2 = 0.540

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Heathlands Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathlands Residential Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

14 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 14 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My sister has been a resident at Heathlands Residential Care Home since 28th September and is still settling in. When I first enquired for accommodation for my sister, I was impressed by the feel of the home. The reception area is bright, welcoming and clean as were the corridors and rooms leading off. They are being refurbished at present with little distraction to the residents. My sister is happy and appreciates all the help she receives from the carers who are cheerful and helpful at all times especially in the light my sister really enjoys her early morning cup of tea. There are many activities for the residents to suit all tastes and my sister enjoys.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very pleasant, staff very pleasant and always happy to help.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Both my parents have been in Heathlands Residential Care Home for three years, until my father's death in March 2016. My mother continues to live there. The end of life care was excellent and the staff were all so helpful and empathetic to the family when dad died. My mother is very content and enjoys all the activities as well as mixing freely with other residents when she wishes. My parents were fortunate to have inter-connecting rooms so they could always be together (very important after 70+ years of marriage). The only very minor thing is the number of times that laundered clothes get put in the wrong rooms even though the system is virtually foolproof.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

First class care and staff.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mom (101 years old) is very well cared for. The staff at Heathlands carry out all mom's personal care with patience and kindness.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care home is a clean and safe place for my mother. The carers that attend her are empathetic and lovely but sometimes feel that more staff should be on duty, in mums unit their needs are more needy at 2/8 residents, it's not always enough. The activities for the whole care home is serviced by 1 person, 4 units with about 60 residents. Quite a few, mum being one, needs one to one activity on a regular basis. This is how it was sold to me! I sometimes feel that management let the carers down by not supporting them at all times. Sometimes there is too much sitting around and not enough interaction with the residents. Management are more concerned with running the place to a budget. Residents need more going on to get them interacting. Having said that the carers do look after mum.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Netty Matthews, Manager at Heathlands Residential Care Home responded to this review on 11 Oct 2016:

Thank you so much for your review, the positive comments and recommendation. We pride ourselves on spending quality time with our residents so always make sure that we have a higher staff ratio to enable us to achieve this. Our dedicated activities leader spends time delivering activities to our residents across the home and in addition, supports our care staff so that they can carry out activities in their units on a one-to-one and group basis. Caring for our residents and supporting my dedicated team are of paramount importance. I do have to spend time running our home in a practical sense, but I balance this with spending quality time with our residents and my team - and my door is always open to them and to loved ones if you would like to discuss anything further with me.

Heathlands is a friendly, caring and professional environment. They understand the needs of residents and attend to them effectively, always maintaining the human touch. I am confident that my mother is well cared for and do not have any anxiety over the environment or quality of care. She is probably better cared for now than ever.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother has been a resident for two years. She has dementia and as such finds joining in activities and socialising difficult although the opportunities are clearly there. The home is welcoming and staff clearly about the residents. They act swiftly when medical/personal care is needed and keep me well informed either at visits or by phone. The home is currently being refurbished which his good as some of it is a little tired looking, although I am sure this does not affect my mother. A few weeks ago a room became available on a landing with fewer residents and more staff and we were offered this. The move took place with minimal disruption and the quality of care has been sustained.

How likely would you be to recommend Heathlands Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have stayed in 'Heathlands Residential Care Home' for a fortnight while my family have had a camping holiday. I have enjoyed my stay here, meeting new friends and being looked after in every way. I shall look forward to a stay in the future when it becomes necessary.

How likely would you be to recommend Heathlands Residential Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have been here for a week and have been treated excellently by all the staff. The rooms are above standard and the food was good. I will happily return for further respite in the future.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has begun to flourish again since moving to Heathlands. Her outlook and confidence are growing and this is very much down to the consistent care of the staff here. It is a friendly and open Home with many links to activities and groups in Pershore.
Mum didn't settle overnight; it took a little time but there was a day when I started to notice that Mum saw it as where she lived, then she was mentioning friends and activities that she enjoyed. The staff have gently encouraged and supported Mum as she has been settling in. It has been a learning process for us all and communication both ways has really helped. I would like to thank all the other carers on Bredon ward. Mum has also grown stronger and more confident with her walking and balance and in talking to those around her.

We celebrated her 85th Birthday today and were given a lounge to use for playing skittles, which Mum loves. Carers brought everyone cups of tea.
Thank you Heathlands

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family. No complaints whatsoever! Many thanks to everyone involved.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived from hospital rather nervous, I need not have done. I met kindness and consideration from everyone. All staff and residents alike. The meals delicious, very nicely kept rooms and gardens. A delightful place to live.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Every service in this house is superb and cannot be faulted. Food especially was first class as were the staff. Washing and bathing facilities very good indeed. My short stay for respite I would definitely recommend to all. Thank you all for my care.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother goes for respite periods only, the staff are all wonderful and the facilities and activities are varied. Definitely recommend.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Management of the service is excellent.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First class care home staff are brilliant.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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