Ravenhurst Residential Care Home

21 Lickhill Road North, Stourport-on-Severn DY13 8RU

Ravenhurst Residential Care Home, Stourport-on-Severn, Worcestershire
Ravenhurst Residential Care Home, Stourport-on-Severn, Worcestershire
Ravenhurst Residential Care Home, Stourport-on-Severn, Worcestershire

Ravenhurst Care Home was once a private home, the original building of which dates from the early 1900's.

The building has been added to in recent years with two purpose built extensions, where most of the rooms are located. Ravenhurst is located on the North West side of Stourport-on-Severn, in the quiet, residential area of Lickhill.

The home is situated in its own mature grounds and residents have access to the quiet, well-maintained gardens. Ravenhurst offers both short and long stay care for 50 residents.

Stourport town centre offers shops and other local facilities less than a mile away. There is a bus-stop next to the home where services to the town centre or to Kidderminster are available.

Group: Sanctuary Care Ltd

Person in charge: Andrew Green (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 48 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Ravenhurst Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.4 Ravenhurst Residential Care Home has a Review Score of 9.4 (9.396)

The Review Score of 9.4 (maximum of 10) for Ravenhurst Residential Care Home is based on 20 Review/Recommendations in the last 2 years. This Review Score of 9.396 is made up of a Quality Score of 4.563 Points (maximum of 5) relating to the rating and a Quantity Score of 4.833 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.396 for Ravenhurst Residential Care Home is based on 20 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.563 for Ravenhurst Residential Care Home is calculated as follows: ( (145 Excellents x 5) + (82 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 238 Ratings = 4.563

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.833 for Ravenhurst Residential Care Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 48 Registered Beds) x 2 = 0.833

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Ravenhurst Residential Care Home?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ravenhurst Residential Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

19 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 19 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

When you arrived at reception, you are greeted with a welcome. The manager and all the girls are so helpful. There is nothing that is too much trouble for all the staff.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff have made my Granny feel very welcome and cared for. Even when at times she may be a little difficult - Granny has moved from Bath and the transition has extremely smooth and stress-free for both Granny and her family.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have been really pleased with the sensitive care and attention that the staff have bestowed upon my mum. She is well fed and all her requests for information have always been responded to in a detailed manner. Her room is very comfortable and kept clean and tidy. The furniture is new and of high quality. My mum has made the transition from sheltered accommodation (for 33 years) to residential care very successfully and although she would rather be at "home", she recognises that she is safe at Ravenhurst Residential Care Home. We cannot thank the management and staff for all their excellent work, they treat her with dignity and respect.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff and management very kind and helpful. Problems are sorted when needed. Home is very clean with lots of activities each day when staff are available. Food is fine. May think about this service myself when the time comes.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everyone has always been very helpful no matter what our need or Mum's They respond very quickly to whatever is required. Happy, enthusiastic staff. A happy choice.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum suffers from dementia and has been a resident since December 2016. She has really settled in and all the staff have taken great care of her. She is really comfortable here and long may that continue.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A friend I looked after for 17 years came into Ravenhurst Residential Care Home due to being lazy and stuck in his ways. Not washing, eating etc. He is now eating well and cleaning and may be able to return home.

How likely would you be to recommend Ravenhurst Residential Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I visit once a month to take Communion and a member of our chaplaincy team visit regularly. Despite busy routines, the Activities Coordinator is prepared, welcoming, helpful and with the services advertised. We are signposted to those in need. The staff come across as caring and thoughtful to the residents and are learning not to be unnecessarily obtrusive. The atmosphere is light and airy and we see advertised many activities for residents. The only adverse comment is the regret about the closure of the Day Centre, which was an excellent local resource - maximising profit seems to have come before service to the community in Sanctuary's strategic thinking. You have some excellent staff.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

When Mum was unable to manage at home anymore, the family and I visited the care homes in the area trying to find the most suitable for her. As soon as we were shown around Ravenhurst, we all knew that this was the place for Mum. Everyone we met was so friendly and welcoming. All the residents we spoke too were very happy and the layout of the home and the resident's rooms were ideal.
Mum moved into Ravenhurst in May and she settled in straight away. The care team made sure that they addressed all of Mum's needs and her likes/dislikes, which really helped the settling-in process. All the carers treat Mum with dignity and if she has any problems, they deal with them quickly and very efficiently. Mum has been looked after wonderfully, she is happy and very settled. From the family's point of view; we know that the staff are very friendly, approachable and eager to work with us to provide the best care for our mother. We all agree that we made the right choice in choosing Ravenhurst.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Residents are treated with dignity and are supported in doing activities. All residents appear clean and are well looked after. Mum has told me herself she is well looked after telling me one day to go home after a visit, that she was in good hands. Also early one morning she became very ill. Staff phoned me to come in and were very supportive to me at this time. Thankfully mum came round and is in good health again. Also, I have peace of mind knowing mum is in good hands.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are all very caring and helpful. My mother being a very independent lady has found it hard to settle into a care home environment, but the staff have been wonderful.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been residing at Ravenhurst for nearly 6 years - over that period I have found all members of staff very caring and professional at all times. They all take good care of my mum and I am really pleased with all areas of care.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When you walk into this care home you are hit by the nice atmosphere and the pleasant, helpful reception staff contribute to this. The carers too are always pleasant and it's nice to hear the kind way in which the residents are treated by them.
The other day I overheard one of the cleaning staff chatting to a resident. It's very noticeable here that all the staff, from the kitchen, laundry, maintenance, cleaners to the manager care for the well-being of the people residing here. It is very reassuring for those of us leaving our loved ones knowing they are having the best care possible.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Pleasant place - good atmosphere. An overall happy environment.
My father has been happy here and I'm very happy with the level of care and support.
Good welcoming staff on desk and within.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My brother stayed for 2 weeks respite care at Ravenhurst in November 2014 the care he received from all concerned was second to none, it was the first time he has been away from home.
From July 2014 to March 2015 he attended the day centre Ravenhurst until it closed, which was such a shame because it provided terrific care, those girls were wonderful. I am writing this for my brother as he suffers from Parkinson's.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love being at Ravenhurst and the staff are very friendly and helpful as well. I am very happy.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The staff are very friendly and helpful. I enjoy the activities.

How likely would you be to recommend Ravenhurst Residential Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in Ravenhurst for 9 months approx. She is frail and vulnerable. She has the highest confidence and trust in the quality of care she is receiving, in particular she says often that the staff are very kind and thoughtful.

How likely would you be to recommend Ravenhurst Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good all round care with very good staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ravenhurst Residential Care Home