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Florence House

Porthill Bank, Porthill, Newcastle under Lyme, Newcastle-under-Lyme, Newcastle ST5 0AE

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Florence House, Newcastle-under-Lyme, Newcastle, Staffordshire
Florence House
Florence House

Tel: 01782 637354

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

High care standards are practised within a living environment that supports personal freedoms, an active lifestyle and even has its own salon.

Long-term and short stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

Group: Safe Harbor

Person in charge: Mandy Dennis (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 36 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 36

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Florence House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Florence House

1 Bed Vacancy
(residential dementia)
posted 27 Oct 2014

Awards / Recognitions

There are no awards/recognitions posted yet for Florence House

Current Recommendations

Recommendation Score: 9.6 (9.611)

The user 'Recommendation Score' (9.6 for Florence House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Florence House

I had reservations when it was time for my nan to go into a home. After looking at all the homes available, Florence House was the only one which we warmed to. The staff were lovely and soon put my mind at rest. Nan is well looked after and she has never looked better. credit to the staff and manager who made the process easy to swallow. I cannot recommend Florence House enough. Thank you.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Charlotte J (Granddaughter of Resident/Service User) on Tuesday 28 October 2014.

Review of Florence House

When my father was taken poorly and needed a residential home, I was very worried as I did not know what to expect. The staff at Florence House made the process very easy, they were extremely professional and helped my dad settle in very quickly. He is a new man again, as the care and support they give him has given him a new lease of life. I could not recommend them highly enough. Thank you Florence House.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by David W (Son of Resident/Service User) on Friday 26 September 2014.

Review of Florence House

My dad has been in Florence house for 14 months now. The staff and management are outstanding. Nothing is too much trouble for them and that's how it should be. My dad had his 1st birthday at the home. He was 93. They baked him a cake and had a little party in the lounge for him, relatives and any other residents who wanted to attend. He was given a crown to wear and he was king for the day. A really great day for dad and family. There is a whole lot more that could be said, just touching the iceberg.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Roy S (Son of Resident/Service User) on Monday 11 August 2014.

Review of Florence House

Two years of exceptional care, a very active 88 year old who enjoys a 12 hour day. Tea at 6am, quality food, my own room with bureau writing desk allowing me to maintain contact with our editor of regional newspaper (The Sentinel).

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter Haynes (Resident) on Monday 11 August 2014.

Review of Florence House

The home is run very well and staff are very helpful and caring.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter Doyle (Husband of resident) on Monday 19 May 2014.

Review of Florence House

I would recommend Florence House to anyone, the service my mum gets is excellent always doing new things with them.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Larence S (Son of Resident) on Thursday 15 May 2014.

Review of Florence House

Penny was happier in Florence House than at home, we knew that she was well cared for, well fed and safe. She made friends there very quickly.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Doreen K (Friend of deceased resident) on Monday 12 May 2014.

Review of Florence House

My father had to go into the home as an emergency when my mother had a massive stroke so it was a very worrying and upsetting time for us all. However the staff were fantastic and made my father so welcome and made such a life changing time so much easier. He is now a permanent resident and it is a testament to the staff that he is so settled and happy there. He considers them his friends and they are! The level of care is amazing, they are so on the ball with any health issues and act immediately if there are any problems. It is so much less stressful for his family knowing he is being looked after so well. We can visit whenever we like and he is always clean, well fed and happy. The staff interact with the residents in a lovely manner and treat them with dignity and patience, which isn't always easy with dementia patients! I feel so lucky that dad is there.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Renate coyne (daughter of resident) on Wednesday 30 April 2014.

Review of Florence House

I visited with my friend who was visiting her mum. The standard of care was excellent, I always had reservations about care homes after reading the news, the negative reports, but after visiting Florence House I was completely surprised. The standards of care was outstanding, the interaction from staff with residents was a pleasure to see. I was overwhelmed with the compassion shown.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Pat B (Family friend of resident) on Thursday 10 April 2014.

Review of Florence House

All the staff and management are very friendly and respect all the residents and family. Any communication with management or staff is very professionally answered and the home is very clean and tidy. Food is excellent and staff make sure the residents get lots of drinks and eat well.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Gillian Wilkinson (Daughter of resident) on Tuesday 21 May 2013.

Review of Florence House

Business and institutions that do provide excellent dementia care for the elderly deserve to have their efforts publicly recognised and recommended. These standards must become the baseline in providing ever-improving standards of care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Andrew W (Son of resident) on Thursday 9 May 2013.

Review of Florence House

I was worried when my nan was classed as needing to go into a care home. I visited quite a few and Florence House was the only one I warmed to. I was still a bit concerned as she was so dependent on me but nan was taken poorly, wasn't able to go home and luckily there was still a place at Florence House. Nan is looking better than ever now, the staff are welcoming to me and my family and nan seems to be settled there as well as she can be with dementia. I am much calmer and happier knowing that my nan is being cared for well.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lisa W (Grandaughter or resident) on Friday 5 April 2013.

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Care Home Idol 2014

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