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Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme, Newcastle ST5 0AE

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Florence House, Newcastle-under-Lyme, Newcastle, Staffordshire

Tel: 01782 637354

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

High care standards are practised within a living environment that supports personal freedoms, an active lifestyle and even has its own salon.

Long-term and short stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

Owner: Safe Harbor

Person in charge: Jackie Walker

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) - Privately Owned , 36 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 36

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Florence House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Current Bed Vacancies Posted by Florence House

2 Bed Vacancies
(residential dementia)
posted 13 May 2013

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There is currently no 'User Rating' for Florence House, as a minimum of 3 Recommendations with Ratings must be submitted, before a 'User Rating' is created, using the average of all submitted ratings. The Rating options offered on the Recommendation form are as follows: Satisfactory, Good, Excellent.

Review of Florence House, Newcastle, Staffordshire by Andrew W (Son of resident)

Thursday 9 May 2013

Business and institutions that do provide excellent dementia care for the elderly deserve to have their efforts publicly recognised and recommended. These standards must become the baseline in providing ever-improving standards of care.

Care / Support: Excellent	Staff: Excellent	Management: Excellent
Rooms: Excellent	Facilities: Excellent	Cleanliness: Excellent
Food & Drink: Excellent	Activities: Excellent	Safety / Security: Excellent
Value for Money: Excellent

Review of Florence House, Newcastle, Staffordshire by Lisa W (Grandaughter or resident)

Friday 5 April 2013

I was worried when my nan was classed as needing to go into a care home. I visited quite a few and Florence House was the only one I warmed to. I was still a bit concerned as she was so dependent on me but nan was taken poorly, wasn't able to go home and luckily there was still a place at Florence House. Nan is looking better than ever now, the staff are welcoming to me and my family and nan seems to be settled there as well as she can be with dementia. I am much calmer and happier knowing that my nan is being cared for well.

Care / Support: Excellent	Staff: Excellent	Management: Excellent
Rooms: Excellent	Facilities: Excellent	Cleanliness: Excellent
Food & Drink: Excellent	Activities: Excellent	Safety / Security: Excellent
Value for Money: Excellent

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