Gildawood Court Care Home

School Walk, Attleborough, Nuneaton CV11 4PJ

Gildawood Court Care Home, Nuneaton, Warwickshire
Gildawood Court Care Home, Nuneaton, Warwickshire
Gildawood Court Care Home, Nuneaton, Warwickshire

Gildawood Court Care Home provides personalised care for older people with dementia who do not require nursing intervention, welcoming both short and long-term needs and providing support for daily living.

Gildawood Court is a purpose built care home designed to provide the highest standards of care and facilities. The Court is tastefully decorated and furnished to create a gracious, elegant and comfortable environment. Of paramount importance and something that the team never forget is that Gildawood Court is home and as such is always open to friends and relatives.

Although Gildawood is a relatively large care home, it is split into 2 areas, the Court and the Annexe, both of which are self contained and operate individually.

Group: Caring Homes Group

Person in charge: Jo Madejowska (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Gildawood Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Gildawood Court Care Home has a Review Score of 9 (8.973)

The Review Score of 9 (maximum of 10) for Gildawood Court Care Home is based on 27 Review/Recommendations in the last 2 years. This Review Score of 8.973 is made up of a Quality Score of 4.173 Points (maximum of 5) relating to the rating and a Quantity Score of 4.8 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.973 for Gildawood Court Care Home is based on 27 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.173 for Gildawood Court Care Home is calculated as follows: ( (151 Excellents x 5) + (99 Goods x 4) + (47 Satisfactorys x 3) + (14 Poors x 2) + (7 Very Poors x 1) ) ÷ 318 Ratings = 4.173

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.8 for Gildawood Court Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.800

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Gildawood Court Care Home?

  • Extremely LIKELY
    17
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Gildawood Court Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Resident / Service User
    3
  • more

The Overall Average of all the Ratings in the following 

19 Reviews* is 3.9 out of 5

*The Average Rating only uses ratings from the 19 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

- No issues with the care provided to my aunt.
- Staff will also usually answer e-mail enquiries promptly which is a great help to me personally.
- Staff will also contact me to advise if anything is needed.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was advised a place was available, so I visited and was given the time to chat with management and a tour of the home. Our room was painted in mums favourite colour, so that clinched the deal! She is settled well and is happy and feels it is her home now. This pleases me too, as I can relax in the knowledge she has a structured day, enjoying sociable surroundings and I know she is safe and warm and being well looked after. Any queries I have, the management team soon put my mind at rest.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

My mum came to Gildawood in May, originally for respite care but due to her deteriorating condition has stayed as a permanent resident. I didn't want mum to have to go into a home but it has definitely been the best thing for her. The staff are brilliant and as a result she has started to engage with people and take part in activities, which wouldn't have happened if she'd strayed at home.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When I was shown around Gildawood Court I was very impressed with the cleanliness and decided there and then that this was the place for my wife. My feelings have been up and down, but the staff have helped me get to grips with the situation. On three occasions where I wanted to take the wife out for the day, the staff helped and pulled out all the stops to make sure she was clean, tidy and presentable for the event.
Over the last few months I have felt more comfortable visiting than I did at the beginning and I know that she is getting all the proper care that she needs that I could not provide.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found the service provided was uneven. Good and not so good. Some staff members are excellent and provide good care to the residents and also keep the relatives informed of their loved one's problems real and imaginary. Others show little interest and fail to see that a resident is comfortable in his or her toilet needs. One can get the impression that the home is short staffed as the lounge where residents can gather is often left without a member of staff in attendance. I have found myself alone with 8 or 9 residents and no qualified carer on hand.

How likely would you be to recommend Gildawood Court Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Johann Madejowska, Care Home Manager at Gildawood Court Care Home responded to this review on 16 Aug 2016:

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

The individual rooms are in need of decorating. My father's room which he has been in since August 2015 has a dent/hole in the wall which has never been sorted out. (It was like this when he moved in). Inconsistencies with staff and how they present food and liquid. My father is on stage 2 thickening 'salt recommendation'. Sometimes, you can pour his drink, whilst other times they are the consistency of jelly; this is without standing time. Perhaps training is needed. Overall, staff are very caring and I feel my father is well looked after.

How likely would you be to recommend Gildawood Court Care Home? Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Poor

Value for Money: Satisfactory

I think Gildawood provides an excellent service. The care given to the residents is excellent. My Mum is very well cared for, clean, well dressed and tidy. She is always smiling and most of all, feels secure. The food is a good quality and the staff show consideration, kindness and patience.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Gildawood Court cared for my late husband until he died on the 3rd of June 2016. My husband first attended for day care at Gildawood, he was well looked after by the day care staff, and he enjoyed going for 10 months. In 2015 my husbands needs became greater and I was advised to see if Gildawood could take him on as a resident, fortunately they had a place and my husband moved in within a week. I felt dreadful committing him into care, but it became too much for me caring for him day and night. Our doctor had recommended that I should let go of some of the caring, and become his wife again.

I found the staff not only supported my husband, but also me, and for 16 months. I felt a part of the Gildawood family. I could not have asked for more, if I had a problem or concerns, it was dealt with within an efficient and sympathetic way. Life is not perfect, but I could not have asked for better care and support for my husband. He was treated with patience, kindness and dignity, and I for one will be forever grateful, and in debt to all the management, care staff, night staff, housekeepers and the maintenance men.
They all played their part in supporting both my husband and I.

I cannot recommend Gildawood court highly enough.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in care for her dementia since February. The staff have been excellent. She is clean, comfortable and well looked after. They always have time for a little chat with her and are informative to me when I have had any queries.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I get very concerned about missing clothes. I don't seem to make any progress on this. Then, quite often, clothes that are not hers appear in her wardrobe. I agree I should have sewn labels in, but I'm not very good at sewing. My wife's clothes have been missing for many months now.

How likely would you be to recommend Gildawood Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Staff: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Johann Madejowska, Care Home Manager at Gildawood Court Care Home responded to this review on 11 Aug 2016:

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high quality care and facilities. We have listened to your feedback and spoken with our housekeeping team who are currently reviewing their procedures and implementing changes where necessary to ensure our service is of the highest quality. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

I'm absolutely delighted the way I'm treated by all the staff. I don't want to go home, I'm being looked after and fed, I get what I want, I get my tobacco and hair dye.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love living here it's nice, lovely company. I get on with them all, I like all the things they do. Lovely food, can't complain. Carers are good, friendly and helpful, they let me do things.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's okay, it's not bad, it was lovely when that fella came and played that thing (organ) and sang. The people were ever so thankful. I've no idea. People walk past me and don't listen, it's not very exciting for me. I like whatever comes at dinner time. I'm going to go to 3 shows and I'm going to have 3 fancies. The bars around here are really tidy, you can see they are really clean. I've seen the people being there all day, but they don't say much. I'm only there today, I haven't got a room.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Johann Madejowska, Marketing Executive at Gildawood Court Care Home responded to this review on 28 Jul 2016:

At Gildawood, we take great pride in ensuring we deliver high quality care and facilities and we build our care team to ensure they are able to provide person centered care and spend valuable time with our residents. As a resident within our home, we appreciate your comments and encourage you to voice your opinions within our resident forums. We hope you will continue to share your thoughts with us on life within the home as we always welcome the opportunity to improve.

Although my mums care home was clean there was a pervading smell of urine throughout the whole of the building.

How likely would you be to recommend Gildawood Court Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Madejowska, Home Manager at Gildawood Court Care Home responded to this review on 20 Nov 2015:

Thank you for taking the time to review Gildawood Care Home, we really appreciate your feedback. At Gildawood we pride ourselves in providing high quality care and environments and have a strict cleaning schedule in place to ensure odours are kept minimal. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

My dad has been in care at Gildawood since the 29th of May and he has been very well looked after. His room is very spacious, clean and the food is good. The staff all appear very caring towards my dad and all others in their care. They always seem courteous to all of their needs. My dad appears contented in the care at Gildawood.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

There is always an odour of incontinence. No simple prompts or reminders of day/date or time for the residents. Always feels like a sad and lonely place. On my last visit arrived to find front door unlocked. Entered the building and it took quite a while to find a member of staff to inform them that the front door was open. Staff expressed some concern and commented that it had happened before. I was very concerned and prompted staff that they should check that no residents had left the building.

How likely would you be to recommend Gildawood Court Care Home? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Very Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

Sarah Scott, Marketing Executive at Gildawood Court Care Home responded to this review on 12 Oct 2015:

We really appreciate your feedback. At Gildawood we pride ourselves in providing high quality care and environments, and have a large team regularly cleaning all areas, accidents are immediately cleared up but carpets have also recently been changed. Safety is of very high importance at Gildawood, there are notices to ensure staff and visitors make sure the front is door is securely closed before they walk away. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

I find the carers at Gildawood overall to be very caring with residents. I have a partner/resident who is extremely challenging and they do their very best to manage his care with dignity. They telephone if there is a problem so communication is excellent. There were early problems mainly because of his behaviour and problems with medication, hopefully these are being resolved. I would like to see more activities for the residents.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Johann Madejowska, Home Manager at Gildawood Court Care Home responded to this review on 26 Aug 2015:

Thank you very much for your review, we really appreciate your feedback. At Gildawood we pride ourselves on providing high quality care and support. The accurate monitoring and administration of medication is a high priority at Gildawood, and we work in very close partnership with our residents and their GPs to ensure that requirements are met.
We believe it’s important to provide regular activities and tailor these for each individual resident. To facilitate a wide range of activities we have two full-time activity co-ordinators running group and individual activities seven days a week. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

Gildawood is a superb care home specifically for dementia. The en-suite rooms are light, airy and spacious and cleaned thoroughly the home is modern and well decorated with pleasant grounds and a happy atmosphere. Just occasionally there can be an unpleasant odour. The management and staff are extremely helpful, obviously dedicated to their jobs as there is a low turnover of staff and I've never seen agency staff. They feel like a big happy family in a homely environment. In general I feel the residents are treated with respect and care, residents look clean and well dressed, there is a hairdressers on site the staff do an amazing job at meeting their needs. I would definitely recommend Gildawood

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

The care home is good for it's purpose, but as my husband has dementia they can only do their best. I wish he didn't have to be in there but unfortunately he has to be. I know everyone is good and kind, it doesn't matter where he is, things won't be good.

How likely would you be to recommend Gildawood Court Care Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Sarah Scott, Marketing Executive at Gildawood Court Care Home responded to this review on 05 Aug 2015:

At Gildawood Court we pride ourselves on providing high quality care and support. We work hard to tailor activities to the needs and likes of individual residents. We believe it’s important to provide regular activities and have two full-time activity co-ordinators running group and individual activities seven days a week. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

I am very pleased with the care, that my Dad receives at Gilderwood. The staff are very helpful to my family, and we are happy with the care he receives.

How likely would you be to recommend Gildawood Court Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience of Gildawood is very good, the staff are very caring and kind, our mother is treated with the utmost respect by everyone concerned. She is kept clean personally, also her room is very tidy, we are kept informed on a regular basis as to any changes in her health and welfare. We visit 3 times a week so are on hand if needed. We have no regrets on the decision we made to bring her here. That's our recommendation.

How likely would you be to recommend Gildawood Court Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum moved in March and was very unsure as to whether she wanted to be here, but she has settled in very well and we are very pleased with the way she has been cared for, this has given us peace of mind and we are very grateful for this, as we had our reservations at first. Mum always looks well care for and has gained weight since being here so we know she is eating well. It has been a very difficult 12 months for us but we are very satisfied with our choice of home for our Mum

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall, my experience visiting Gildawood is very good, but I do feel there are not enough staff to cope with the demands of residents. The Staff are excellent and do not receive enough recognition for the difficult job they do. Staff and Residents would benefit tremendously for an increase in members of staff.

How likely would you be to recommend Gildawood Court Care Home? Likely

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My stepmother moved to Guisborough Manor when it opened, and stayed there happily until her death in April 2012. The staff were all caring and treated her with dignity and respect. She chose to remain there for her last days rather than be admitted to hospital. She was never left alone during her last days, both day and night. Family members were looked after and given emotional support, even after she passed away. The staff make the care home a home from home and we would recommend it for anone requiring care.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care given to my husband and I at Gildawood is exemplary. At all stages of this horrible illness I have been kept informed. The purpose built home suits the needs of the residents ie. being able to walk around without getting lost. Menus always seem to be nutritious and varied. As in any organisation some staff/carers are more dedicated to their jobs than others, but most of the staff here are totally committed to the work they do and always "go the extra mile".
Since completing this questionnaire my husband has passed away. The care received to my family and I in his final hours was exemplary.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband spent almost 2 months in Gildawood, and was treated with great care and utmost dignity and respect. Nothing was too much trouble for the staff. John was always frightened because of his Alzheimer/dementia, but while he was in Gildawood, he seemed to lose a lot of his fear. Prior to being in for respite and care, John had been going to daycare, where he loved going, up to December 2014 when he began to be really ill. Kerry and Pam treated him really well. He was treated with dignity at all times, which for a very private man was exemplary. I only point them in particular because I remember their names, but EVERYONE was terrific. A special care home where I would recommend to anyone.

How likely would you be to recommend Gildawood Court Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No problems; very caring, patient staff handling my father in his extreme, demanding state of dementia. Very grateful. Still awaiting confirmation of a promised CHC assessment (the initial, "screening" - type assessment done by care homes), otherwise no problems.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Jo Madejowska

Job Title: Home Manager

Joined: 2011

Description:

Jo Madejowska is the Manager and face of Caring Homes at Gildawood Court.

A Registered General Nurse with many years experience working with older people and in the care home environment. She has been awarded a Diploma in Higher Education in Dementia Studies from Bradford University and has gained her NVQ Assessors Award (D32/D33) ensuring she is able to support and train her own staff at Gildawood Court.

Jo has a real passion for care of older people and takes genuine delight in ensuring residents at Gildawood are fully supported and are given a nurturing environment in which to live. Making Gildawood a home and not just a working environment is essential.

Jo enjoys all aspects of her job – providing person-centred care for the residents, supporting all levels of Staff, Relatives, Carers and Visitors, liaising with other Professionals to ensure Service Users are fully informed, and updating her knowledge to keep ahead.

As the Manager of Gildawood Court ,Jo loves the interaction with staff, residents and relatives at the home and can frequently be found lending a hand to her team. Jo particularly enjoys supporting her team and learning all about her residents’ lives in order to provide them with a truly exceptional level of care. She can be found offering guidance and support and has an open and honest approach. Jo recognises individuality and values, and gives care accordingly.

Jo cites her proudest achievement as being able to hold down a full time nursing career whilst bringing up a family and being made manager at Gildawood. Family is very important in Jo’s life and this was recognised when she recently celebrated her 25th Wedding Anniversary. Jo enjoys caring for her family, and spending as much time with them as possible. She enjoys reading fiction novels but seems to have very little time to do this!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gildawood Court Care Home