Smalley Hall Residential Home, Ilkeston, Derbyshire
Smalley Hall Residential Home, Ilkeston, Derbyshire
Smalley Hall Residential Home, Ilkeston, Derbyshire

Smalley Hall Residential Home has grounds with lovely views. Residents can make good use of the pretty courtyard garden in the summer months. The trees and planting in the garden encourages wildlife and birds to visit. This garden is used for summer fetes and BBQs with family and friends. In fact the summer fayre is usually a massive hit, drawing in local residents to enjoy the day.

With only 27 residents when full you can be sure that the attention to detail at Smalley Hall is second to none. Well trained staff feel more like family as they are such a close knit team. The lovely manager even brings her dog Monty to work every day to keep everyone entertained.

There are lots of things to keep you busy at Smalley, from arts and crafts, quizzes and games, to trips out and live entertainment. Cooking club is a favourite amongst the residents where snacks are made by residents and family recipes are shared with the cooks so everyone can try them!

Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after indeed.

Group: Ashmere Care Group

Person in charge: Jeanette McCallen (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 23

Shared Rooms: 2

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £566 – £669 , Personal Care Shared (per person) £545 – £637

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Smalley Hall Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.655)

The user Review Score of 9.7 for Smalley Hall Residential Home is based on 11 Review/Recommendations. This Review Score of 9.655 is made up of 4.84 Points relating to the ratings and 4.815 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Management are keen to ensure all residents receive the best possible care. Staff work hard to maintain high standard of cleanliness. Good activities with trips out to local attractions when weather permits. Meal are good with several choices each day.

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have lived here for over 4 years, I have always felt like I fit in and the staff are like my family. They know what I like and don't like and when I need something they do their best to help me get it. There's lots of trips and activities never a dull moment and if I want some quiet time there is a lovely conservatory. All my needs are truly met here everyone goes above and beyond to make us all happy. I love it and all my friends too (other residents).

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy living here. I come and go as I like. I go shopping every week and out for lunch once a week. I get everything I ask for, the staff are very friendly and kind and its always spotless. I can make myself a drink or snack whenever I want it. I like the entertainers every week and the quizzes. The most noticeable thing is, it doesn't smell like a residential home it always smells nice.

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like to spend my time in my room doing what I want to and nobody interferes with me. All my needs are met and it feels homely. Staff are really nice and let me carry on with myself. They always include me in everything and they don't get at me when I say no. It's just how I want to spend my time left. I am told it's called person centred, I think its just how it should be.

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived at Smalley Hall Residential Home for 6 months. It is lovely and the staff are just like family. There is lots to do and I am not pestered to do anything I don't want to. Its always cleaned and the food lovely, I get to go on lots of outings and we have entertainers every week. I can't think of a fault to tell you, we have a dog and a cat and some giant snails who are part of our family too.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Respite care for the elderly

Bright clean rooms, happy atmosphere with other residents. Trips out to visit the country side if you want to take part. Time goes quickly during the day as there are activities to do and entertainment such as dancers. Better one to one care as this is a smaller size of care home. Slightly more experience than some other homes but worth it.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Felt very welcome on arrival - mother loves the staff. Lunch was good - free to visitors!! Please make a charge? Staff professional and caring. Hairdresser wonderful and obeyed mother's instructions on style. Ratios of staff to residents good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Smalley hall for a year. It is a friendly and well run home, above all the staff work hard to make residents comfortable. The food on offer is very good. The menus are varied and accommodating and the food itself is good quality. It is all freshly prepared and certainly looks and smells delicious! The house is comfortable, homely and very clean - all down to the same consistent hard work of the house keeping staff. My mother always looks clean and smart and for this I have to thank the wonderful laundry service. There is a programme of activities on offer every week, all the residents are encouraged to participate in the in-house activities. Major events are celebrated and there are usually photos to show relatives. The manageress is very good and knows all the residents in her care. When on duty, she is always available for a chat to discuss my mother's needs. She currently leads a strong team who maintain the highest standards of care she expects. I am very pleased that my mother is at Smalley Hall as It means I can relax, knowing she is in good hands.

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum moved in to Smalley Hall in August 2013 after living with us for nearly 9 years. Initially for rest care after a period in hospital she quickly became "comfortable" at the home and decided to stay. She has now been there coming up to two years and we have always found the home and the staff welcoming, courteous and warm. I would recommend Smalley Hall to those looking for a home for their elderly loved ones without reservation.

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Being the main carer for my mother-in-law for over 10 years in our family home, putting her into a care home was a very difficult decision to make and cope with. The care home made it much easier for us and mum with the welcoming care, reassurance and attention we all got. Mum has been in the home 18 months now and being 92 and of sound mind (just not body) she is happy and content with life in the home. The staff are very caring and considerate and you are always greeted with a friendly smile and a warm hello. The activities available for residents are amazing and although mum doesn't like to participate we do all appreciate the amount of effort that goes into trying to encourage her to join in. Both management and staff always communicate concerns about mum and it is very reassuring to know she is being well looked after and cared for. Keep up the good work Smalley Hall we do really appreciate all your efforts! :)

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother in law needed extra care in the run up to Christmas; it was an especially emotional time. Care workers were always willing to listen and provide support to the family, as well as the resident.
It is so comforting to know that she is being looked after by people who really care, and are prepared to go the "extra mile" above and beyond their role on a regular basis. Thank you

How likely would you be to recommend Smalley Hall Residential Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Submit a Review for Smalley Hall Residential Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Smalley Hall Residential Home

Job Vacancies

There are no jobs posted yet for Smalley Hall Residential Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Smalley Hall Residential Home