Burlington Court Care Home

Roseholme Road, 369 Wellingborough Road, Northampton NN1 4RS

Burlington Court Care Home, Northampton, Northamptonshire
Burlington Court Care Home, Northampton, Northamptonshire
Burlington Court Care Home, Northampton, Northamptonshire

Burlington Court Care Home is an award winning purpose-built care home that specialises in looking after individuals suffering from a form of dementia. Residents have a number of lounges and dining areas to choose from, their own en-suite bedrooms and secure gardens, making up a relaxing environment in which a well trained talented team of care professionals are able to achieve effective results. Burlington Court has its own hairdressing salon and regular visits from chiropodists and opticians, while having an interesting and enjoyable schedule of activities available for service users. The home has undergone a major refurbishment in 2011. You are welcome to come and view at any time.

Owner: Burlington Court Care Home

Person in charge: Adam Turvey (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 102 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish, Tagalog

Single Rooms: 96

Shared Rooms: 3

Rooms with ensuite WC: 96

Weekly Charges Guide: Personal Care Single from £725

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Burlington Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 26 Apr 2016

Fully furnished single room. Registered for elderly and/or dementia care. £725 per week

Current Reviews

Review Score: 9.3 (9.255)

The Review Score of 9.3 (maximum of 10) for Burlington Court Care Home is based on 20 Review/Recommendations in the last 2 years. This Review Score of 9.255 is made up of a Quality Score of 4.863 Points (maximum of 5) relating to the rating and a Quantity Score of 4.392 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.255 for Burlington Court Care Home is based on 20 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.863 for Burlington Court Care Home is calculated as follows: ( (199 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.863

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.392 for Burlington Court Care Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 102 Registered Beds) x 2 = 0.392

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My father came into Burlington Court 12 months ago when I could no longer manage his care at home.

I cannot rate the care he has received highly enough. Or the support I have received.

Most of the staff on his unit are the same staff who welcomed him in. Very unusual.

For the past 4 months he has been bed-bound. He has been turned regularly and consequently has had no bed sores.

He is kept spotlessly clean and he is in a lovely room.

Now he is approaching the end of his life and he will do so in the same room with the same staff. There is policy of keeping residents rather than shipping them out to hospital.

A relatives room has been made available for me if I need it.

My father who is deaf and blind and has dementia has been treated with dignity and tenderness. I could not wish for better care.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Burlington Court in July 2015 aged 99 years old, and almost blind, she was no longer able to look after herself. Since then, the family and caring staff have tended to mum's needs, and offered every encouragement. She is content and comfortable, and our worries are eased now that she received 24 hour care. Recently, the home hosted a lovely party to celebrate mum's 100th birthday.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father went to reside at Burlington Court in August of last year and didn't take long to settle in. Having lived in his own home until then the family wondered whether he would adjust to living in this type of community but he did. He was made to feel very welcome. The staff are wonderful, nothing is too much trouble, they are all so cheerful and caring. In house entertainment is provided and he is taken out for lunches and afternoon tea which he enjoys. He regards Burlington as his home and it is a comfort to his family that he feels safe and happy there. We are so pleased we found this wonderful home for dad.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tej Sehmi, Operations Manager at Burlington Court Care Home responded to this review on 14 Mar 2016:

Thank you for your kind message. It is a pleasure to have your father living here with us.

I am very happy with the care my mother receives at Burlington Court and relieved to know that she is now safe after a difficult year. As I can only visit at the weekends I only see that situation which is obviously quieter than weekdays but I can view the photographs to see that she is starting to join in the activities. The staff treat her kindly and with respect.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Hi there Manager and Staff Thank you so much for sending me your up and coming events. Every time I visit The Burlington Residential Nursing Home I have so much fun joining in with the activity team. The way your staff look after, respect and entertain the residents is outstanding. Your dining room and the food that is served is hotel standard, the choice is very inviting and having eaten there on many occasions I can definitely recommend the menu so keep up the good work and I hope to see you soon.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum lived at Burlington Court for the last 18 months of her life, passing away peacefully surrounded by a team of dedicated, loving people who supported her and the family to the end. She was happy at Burlington Court, treated with dignity and came out of herself enjoying company and activities. I closely monitored her time and the care provided watching and listening to staff interactions whenever I visited (at least weekly for half a day) I always felt she was treated as if a member of each member of staff's family. I was treated as if mum was the only person they were caring for they are an exceptional team.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been here 6 months now and is really settled with many people she considers friends, other residents and carers too. Mum is genuinely cared for, lots of hugs and kisses are exchanged, she is comfortable with her routine now.
We are working with staff to address her weight gain issues, they have been great talking through options to try. With a few health issues at present I receive timely calls about updates and if a mistake is made along the way staff acknowledge it, take responsibility and discuss any consequence openly.
Suggestions for improvement are welcome, unit manager and senior staff in Windsor are really open, make time to discuss issues even though they never really have time as there is so much to be done. Sometimes it's obvious they are short staffed but they still try really hard to accommodate as much as possible.
Bonfire night was outstanding. Soup and spuds in restaurant followed by fireworks for all to enjoy outside. A family encouraged night really well supported. The introduction of email newsletter keeps family involved and aware of outings and events to support. The Activities Coordinator and her team work hard to keep a varied programme available and a watchful eye on the resident's fund to ensure good value.
The use of their own minibus would be really beneficial as opposed to expensive taxis. Hopefully this is on the way.
Gardens are a real asset, the gardener deserves a special mention not only for his great efforts with planting and maintaining but in his generous gifts of plants and flowers that he brings in. He makes time for a chat with mum which makes her day!
All in all outstanding!

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was cared for at Burlington Court for the last seven months of his life. The staff are extremely well trained in dementia care and nothing was too much trouble for them. They treated dad with dignity care and compassion throughout his time there and supported the family with just as much care. It meant so much to all of us to know he was safe and well cared for. Burlington staff are exceptional having experienced two other homes prior to dad joining them. I cant praise them enough for what they did for dad and the family.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to Burlington Court Care Home as a respite resident but after 4 days. I decided to stay. All the staff are lovely and so helpful, couldn't possibly be any nicer. The home is lovely and clean, the food is very nice with a good selection my only complaint is there is too much food. There are so many activities going on every day its great.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is modern, clean and welcoming. The staff are truly outstanding and the level of care they show to my father is fantastic and we have observed how good they are with all the residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Clean and tidy, never smells of urine. Staff are always friendly and say hello, plenty of tea and cakes on offer. Food is okay, varied diet, plenty of entertainment daily and outings. Always something going on and if you want a quiet 5 minutes there's always a space for you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean and tidy, staff go out of their way to help.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for 1 year and was happy and content with the service. She was only able to use a wheelchair which she had to have staff push her in, the staff were happy to do this. The residence had plenty of activities and day trips that she was always included in despite her difficulty with mobility.
All the staff are outstanding and caring, as I live in Canada I would try to phone the day time supervisor when I could to get an update on how my mother was doing and always received the correct details of her condition and state of mind.
This facility and staff in my opinion are excellent and I do recommend.
Thank you all.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is lovely, clean, bright and well equipped and accessible. As a visitor I am able to get involved, help myself to tea/coffee and join my nan for meals and join in the activities. The staff and management have been a great support to both my nan and myself, moving nan into a home was a tough thing to do, the staff were really understanding and supportive to both our needs.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had previously been resident at Burlington (Dementia) and had been very well cared for so when it became necessary for my father to enter residential care we were very happy that a place was available (Parkinsons). The staff are caring and seem to have endless patience. They are well trained and nothing is too much trouble. There is space for the residents to move around safely and choose where they want to be. I could enjoy spending time with my father, knowing he was well cared for. Family and friends are made welcome at any time.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was a resident of the home for three years after the death of my mother. He suffered with Alzheimer's and was very frail. Burlington became his home in the true sense, he was cared for and cared about. From the management throughout the entire team he was shown respect and valued as a person. He was included in so many activities. The staff and management are what makes this home special.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was a resident of the Burlington care home for three years where the care and attention he received was outstanding. Much more than I ever expected he would receive. I cannot speak highly enough of the staff and management who were magnificent.

Facilities: Excellent

Care / Support: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent and caring home

I, and the rest of Mum's family, have been struck this year by the most amazing care that Mum has received at Burlington Court. All the staff are friendly, helpful and very caring. Nothing was too much trouble for them and Mum was always treated with respect and a smile. Mum was 91 years old when she first moved into Burlington Court and it was a very big change for her but thanks to all the wonderful people there she quickly settled in and enjoyed the rest of her life. We always felt welcome when we visited or phoned Mum for a chat.

So, thank you Adam and all the staff, from the bottom of my heart, for making this year the very best for Mum.
We would most definitely recommend Burlington Court.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Adam, Care home Manager at Burlington Court Care Home responded to this review on 28 Oct 2014:

Thanks Jean.

Such kind words, which I have passed on to the team.
Eden and her family are missed by us all and we wish you all the very best.

My mother sadly passed Feb this year in Burlington and had been a resident for approx. 3 1/2 years. She was so happy in the setting which gave my sister and I great comfort. The staff were so kind, soft and gentle with her. She was treated with great respect and as a family this respect was extended to us. Nothing was to much trouble and at the end of her life the love, care, nursing, support and respect was outstanding . We can not thank Adam and his amazing team enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Adam, Care home Manager at Burlington Court Care Home responded to this review on 28 Oct 2014:

Many Thanks for this kind review. Your comments have been passed o to the team. Pip is missed by us all here.
Best Wishes to you all.

The care and attention given to the residents is extremely exceptional. They are treated with the utmost respect and nothing is too much trouble for all of the staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

December 2012

Best Dementia Manager

Recipient: Burlington Court Care Home

Date: Monday 17 Dec 2012

more details

October 2011

Job Vacancies

Team Leader - Nights

From £8.30 per hour (Care Home / Nursing Home • Temporary / Cover)
Northampton, Northamptonshire

Care Assistant

From £7.35 - £7.55 per hour (Care Home / Nursing Home • Part Time)
Northampton, Northamptonshire

Cleaner

£7.30 Per Hour (Care Home / Nursing Home • Part Time)
Northampton, Northamptonshire

Care Assistant - Nights

From £ 7.40 per hour (Care Home / Nursing Home • Full Time)
Northampton, Northamptonshire

Senior Carer

from £8.25 to £8.50 per hour (Care Home / Nursing Home • Full Time)
Northampton, Northamptonshire

Staff Profiles

Adam

Adam Turvey

Job Title: Care home Manager

Joined: 2008

Description:

Adam started at Burlington in 2008 and is our registered care home Manager. He has a team of four unit Managers that work alongside him to uphold the high standards of service Burlington offers to residents living here.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Burlington Court Care Home