Heywood Court Care Home, Heywood, Greater Manchester
Heywood Court Care Home, Heywood, Greater Manchester
Heywood Court Care Home, Heywood, Greater Manchester

Heywood Court Care Centre, in Rochdale, provides personalised care packages from a team of skilled carers to forty-four residents with elderly and dementia care needs, as well as respite care.

Carers are highly-qualified, with access to many other health professionals to maintain care packages to their most effective, while being able to develop their own skills as part of the home's progressive policy.

Residents have a choice of communal lounges, nutritious meals, regular musical events and other hobbies and activities to involve themselves in.

Group: Four Seasons Health Care

Person in charge: Victor Phiri (Home Manager)

Local Authority / Social Services: Rochdale Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 44 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Over 65.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Separate EMI Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Heywood Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.132)

The Review Score of 9.1 (maximum of 10) for Heywood Court Care Home is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.132 is made up of a Quality Score of 4.587 Points (maximum of 5) relating to the rating and a Quantity Score of 4.545 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.132 for Heywood Court Care Home is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.587 for Heywood Court Care Home is calculated as follows: ( (99 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.587

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.545 for Heywood Court Care Home is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 44 Registered Beds) x 2 = 0.545

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Heywood Court provides a homely environment, it's clean and provides different rooms for residents to experience alternative environments, e.g TV, quiet and music. Staff are very helpful and efficient professionally and they're all personally warm and caring and adapt their behaviour to individual residents characters. The rooms are spacious and the food is varied plentiful and of a good standard. I have complete peace of mind that my mum is being cared for and efforts made to make her happy!

How likely would you be to recommend Heywood Court Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother- in- law is very happy at the above care home. The home is excellent in all standards and I would recommend it to anybody.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heywood Court is the first care home I have attended, I have nothing to compare it with. The first thing, all the staff were very pleasant - had time to have a little chat in the corridor.
I saw a cleaner cleaning behind the pipes with a cloth doing a thorough job, I thought the rest of her cleaning must be spotless.
When I first went there it felt a nice place to be but when my husband was due to come home the place seemed to have lifted up a standard. I could not put my finger on it but it seems better than at first - hope this is what you require.

How likely would you be to recommend Heywood Court Care Home? Likely

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All care staff do an excellent job.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was brought into Heywood Court as an emergency case in May 2016. From the outset the staff have taken exceptional care of her. She is now here permanently. Mum has settled and has put on weight. She is far less stressed and whilst her dementia has deteriorated she seems happy. The care home is clean, very modern and the staff are without exception helpful, friendly, caring and supportive. Fabulous place for those in need of 24 hour care.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum is happy every time I visit her, she is kept clean, well fed and all the staff talk to her with feeling. The staff treat all the residents with friendship. Very nice to witness the way the staff are with the residents.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became resident at Heywood Court from August 2015 and I as her POA and daughter have found staff pleasant and extremely helpful at all times. As I am not local to the care home the staff always keep me informed. My mother is very well looked after there. My only concern would be the toilet is at a low height and not very suitable for the very elderly and frail. Otherwise the care home is extremely good.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After only having limited experience with dementia my wife going into care with this terrible illness was a real shock for me to see the lovely lady i have been married to for 59 years was heart break up for me. Fortunately she still knows who i am which is a blessing to me. It took a while for her to settle down but thanks to the care received from the carers she is now more comfortable as she goes deeper into dementia, hallucinations, short term memory loss. I miss her so much although i visit her very day. There will always be a sadness in my life that will never go away but i know she is in good hands being well looked after much better than i could look after her as i reach the age of 80 on March 16th. God bless her and love her so much.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Only good experiences.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Good care provided. very clean and tidy care home, comfortable lounges for residents and visitors. Medication could be better managed. Resident are kept in a clean condition.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am happy with the care at Heywood Court. The home is a very good standard. The staff do an excellent job. Very friendly and helpful, music playing throughout the day, tea, coffee, juices and cakes in the afternoon before evening meal, all are excellent turned out, clean no smells, everybody happy. I would recommend this care home to everybody. Lots of activities, parties, Christmas, birthday parties, dancing when they bring entertainment in everybody joins in. Most of all my mum is happy.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is kept very safely within the care home. He has a comfortable spacious room with all required facilities. The quality of the food is excellent. The staff are very friendly, approachable and helpful. They are good at informing me if there has been an incident with my Dad or if he has had an accident or become ill.
The care home could provide a lot more stimulating activities and my father is often left sitting doing nothing. Also, in the 12 months that my father has been a resident he has lost a lot of personal property including glasses, hearing aids and clothing.

How likely would you be to recommend Heywood Court Care Home? Neither Unlikely or Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Victor Phiri, Home Manager at Heywood Court Care Home responded to this review on 22 Dec 2015:

Ian, thank you for taking the time to review Heywood Court Care Home - we really appreciate feedback and take it all on board to ensure we are providing the best possible care. I'm delighted to hear your kind words about the care your Father receives. In relation to the issues you have raised, I would be more than happy to discuss these further in person with you. We have a dedicated activities team and have a wide range of activities planned for the New Year. Perhaps you have some suggestions of activities you'd like to see introduced in the home? I will be in touch to talk in more detail with you and thank you again for your comments.

The staff at Heywood Court are wonderful. They make mum feel like a queen and treat her with such respect as well. They ensure families are kept up to date with everything that's going on with their family member.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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