Marbury House

Marbury Road, Heaton Chapel, Stockport SK4 5NU

Marbury House, Stockport, Greater Manchester
Marbury House, Stockport, Greater Manchester
Marbury House, Stockport, Greater Manchester

Marbury House offers an ideal environment for intermediate care, welcoming adults who are in need of care and support post-hospital stay.

Intermediate care is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks.

Intermediate Care at Marbury House is provided under contract with local health authority and social care commissioners. Admissions for Intermediate Care are arranged through the multi disciplinary intermediate care teams.

Group: Borough Care Ltd

Person in charge: Nerys Carpenter (Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 41 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 10

Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Marbury House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 03 Jan 2017

No Current Bed / Place Vacancies

Reviews

9.4 Marbury House has a Review Score of 9.4 (9.449)

The Review Score of 9.4 (maximum of 10) for Marbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Marbury House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.595 for Marbury House is calculated as follows: ( (100 Excellents x 5) + (44 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 153 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.854 Points relating to the number of positive Reviews for Marbury House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marbury House?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marbury House

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Vicar / Church Minister
    1
  • Volunteer
    1
  • more

My wife was admitted to Marbury House following 5 weeks in Stepping Hall suffering a severe heart failure and pneumonia. The care regime put in place by the social welfare and physiotherapy staff saw a remarkable recovery in a fairly short period of time. The staff at Marbury House are without exception wonderful and so professional, compassionate and nothing is too much trouble. They should be paid compensation with the service they provide!! I have nothing but praise for all the staff in every respect.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum spent six weeks in Marbury House. The staff have been absolutely brilliant! From being very anxious and struggling with her mobility they have achieved wonders. Everyone has been so kind and given Mum lots of attention and encouragement. You are all amazing and the family would like to say a massive thank you to everyone involved with Mum's stay.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The building is extremely secure. The staff are all friendly and helpful. The staff are always aware of any medical needs, taking tests and informing the doctor when necessary.
The room is always cleaned to a high standard.
It is sometimes disappointing that there are not enough seats in the dining room.
The food is usually excellent but on occasions when having to eat in your own room the food doesn't seem to be very hot.
Very great care is taken when administering drugs.
There appears to be a shortage of wheelchairs.
I used the hairdressing salon once with the regular hairdresser who was expensive and once with on my own, the salon is lovely. The garden is lovely too. Tai Chi has been a good experience.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The next part of my reply says it all!!
Absolutely first class!!

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here twice now and both times i have had excellent service. I would not want to be anywhere else and would recommend this home to anyone.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nerys Carpenter, Home Manager at Marbury House responded to this review on 17 Mar 2016:

So glad you have had a positive stay with us at Marbury House, so much so you would like to come back.

The staff here are very pleasant, cheerful and extremely helpful. The service for meals and drinks is efficient and quite pleasant. Everything is up to a hygienic standard and is constantly being cleaned. My stay here has been very helpful and relaxing. I commend the staff, they do a brilliant job.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Nerys Carpenter, Home Manager at Marbury House responded to this review on 17 Mar 2016:

What a fabulous write up! Thank you for such kind words ..... They go such along way.

On behalf of myself- wife of resident- only here for 7 days short intermediate care from hospital. Own room, warm, comfy, overlooking lovely gardens. He says food great- best Sunday lunch for 50 years! Care from staff superb- everybody caring! Thank you.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

To the doctor/nurses/staff and carers. A huge thank you for my care, you made me feel like a human being. You all deserve recognition for the service you provide. A big thank you again.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nerys Carpenter, Home Manager at Marbury House responded to this review on 06 Jan 2016:

Thank you for such kind words I will ensure all the staff team are informed of such lovely words and praise.

A very nice stay, with plenty of good food. The carers are very kind. The access to nurses and doctors is very good also.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have enjoyed my stay very much. Everyone is so obliging and friendly they can't do enough for you. In fact I've enjoyed it so much I don't want to go home.

How likely would you be to recommend Marbury House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I am a volunteer from St Elizabeth Church and Rendish. We come into Marbury House every other Wednesday to spend some time with the residents, playing bingo, craft session, armchair exercise, singing etc..

How likely would you be to recommend Marbury House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

I've been visiting Marbury House for the past 18 months, helping to provide activities/visits each fortnight, staff and management have worked with and supported activities put on and encouraged residents to join in. Residents are enthusiastic to take part and seem happy and relaxed, from what I have seen the standard of care and support is good and there seems a good and homely atmosphere. I enjoy my visits to Marbury House and look forward to continuing to be involved.

How likely would you be to recommend Marbury House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Food- very good.
Care- very good.
Physiotherapy- Good

How likely would you be to recommend Marbury House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

All the care staff are friendly and kind.

How likely would you be to recommend Marbury House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

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Awards / Recognitions

March 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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