St Helens Hall & Lodge, St Helens, Merseyside
St Helens Hall & Lodge, St Helens, Merseyside
St Helens Hall & Lodge, St Helens, Merseyside

St Helens Hall and Lodge offers focused care for older people in a homely environment, where round the clock dementia care is also a specialism.

The homes offer a wide range of features designed with the comfort, privacy and independent lifestyle choices of residents in mind. All bedrooms come with en-suite shower wet room, telephone-point, internet access and mini fridge, while for entertainment purposes they have been equipped with a flat screen television, digital TV channels and personal DVD player.

Public areas of the homes, which include a choice of TV or quiet lounges, a family room for more personal gatherings and their own hairdressing salon, are fitted with a loop system for those with hearing difficulties. And in the dining rooms they serve a variety of delicious home-cooked food from daily menus, specially developed by a nutritionist.

Beautiful enclosed gardens provide a pleasant and secure environment to enjoy the outdoors while a daily activity and entertainment programme caters for a range of hobbies and interests.

Group: Orchard Care Homes

Person in charge: Amanda Kelly (Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 94 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 94

Rooms with ensuite WC: 94

Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on St Helens Hall & Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8 (8.031)

The user Review Score of 8 for St Helens Hall & Lodge is based on 3 Review/Recommendations. This Review Score of 8.031 is made up of 4.667 Points relating to the ratings and 3.364 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have been back to visit and they still welcome us back with a drink. We miss everybody there even the other residents.

How likely would you be to recommend St Helens Hall & Lodge? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Maisy Ash, Initiatives Manager at St Helens Hall & Lodge responded to this review on 28 Jul 2015:

Thank you Suzanne for the review and it is very good to hear that you were happy with the service and care your nan received. We pride ourselves on all stages of care for residents and the support we can give to the families.

Having seen other homes and how they operate, this care home delivers its promise. "It does exactly what it says on the tin"

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was in care at St Helens Lodge for three years and received the best of care from all the staff there. She was very happy there and we were able to visit any time of day or night and were always kept informed if she was unwell or there was any change in her condition. The staff there felt like part of our family and took great care of mum and all the residents. We had looked at many care homes and as soon as we went to see St Helens Lodge and met some of the staff we felt straight away that this was the home where we felt mum would be happy and it also gave us great peace of mind to know that all was well. Mum celebrated her 100th birthday there and a lovely tea was laid on and a beautiful birthday cake made by the Lodge. 20 of her family were there and we all had a lovely afternoon. We would definitely recommend St Helens Hall & Lodge to anyone looking for a care home and all the family are so grateful for all the wonderful care she received.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for St Helens Hall & Lodge

Job Vacancies

SENIOR CARE ASSISTANT - NIGHTS

£7.60 - £8.10 PER HOUR (Care Home / Nursing Home • Full Time)
St Helens, Merseyside

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at St Helens Hall & Lodge