16 - 18 Tanhouse Road, Thornton, Crosby, Liverpool L23 1UB
Thornton Hall and Lodge are purpose-built care homes in Thornton specialising in care for older people. Thornton Hall provides 24hr residential care for 48 residents, while the separate Thornton Lodge gives round the clock dementia care for 48 elderly people. Both homes welcome private and local authority funded residents.
The homes offer a wide range of features designed with the comfort, privacy and independent lifestyle choices of residents in mind. All bedrooms come with en-suite shower wet room, telephone-point, internet access and mini fridge, while for entertainment purposes they have been equipped with a flat screen television, digital TV channels and personal DVD player.
Public areas of the homes, which include a choice of TV or quiet lounges, a family room for more personal gatherings and their own hairdressing salon, are fitted with a loop system for those with hearing difficulties. And in dining rooms they serve a variety of delicious home-cooked food from daily menus, specially developed by a nutritionist.
Beautiful enclosed gardens provide a pleasant and secure environment to enjoy the outdoors while a daily activity and entertainment programme caters for a range of hobbies and interests.
Group: Orchard Care Homes
Person in charge: Chris Woods (Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 96 residents
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 96
Rooms with ensuite WC: 96
Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Thornton Hall & Lodge: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Review Score: 8 (8.038)
The Review Score of 8 (maximum of 10) for Thornton Hall & Lodge is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.038 is made up of a Quality Score of 4.917 Points (maximum of 5) relating to the rating and a Quantity Score of 3.121 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.038 for Thornton Hall & Lodge is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.917 for Thornton Hall & Lodge is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.121 for Thornton Hall & Lodge is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 96 Registered Beds) x 2 = 0.021
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Recommendation submitted from a Website Submission by Tracy Beadles (Granddaughter of Resident/Service User) on Monday 4 May 2015. Recommendation relates to April 2015.
Both of my grandparents have been in Thornton Hall for 6 years, just after it first opened. The care that they have both received has been absolute first class. Sadly my granddad has just passed away, but the care and compassion from every member of staff has helped us through a very difficult time. Without naming names, they will all know who they are, I thank you from the bottom of my heart. You never hear the good things about care homes, but without exception every single member of staff treated my Granddad with total respect, and dignity, and without them we wouldn't have been cope as well as we did. From the day staff to the night staff, everybody went way over and above what they needed to, and we respect you so much for everything you did.
Both of my grandparents have been in Thornton Hall for 6 years, just after it first opened. The care that they have both received has been absolute first class. Sadly my granddad has just passed away, but the care and compassion from every member of staff has helped us through a very difficult time. Without naming names, they will all know who they are, I thank you from the bottom of my heart.
You never hear the good things about care homes, but without exception every single member of staff treated my Granddad with total respect, and dignity, and without them we wouldn't have been cope as well as we did. From the day staff to the night staff, everybody went way over and above what they needed to, and we respect you so much for everything you did.
How likely would you be to recommend Thornton Hall & Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Thornton Hall & Lodge
There are currently no Care Home Idol entrants who have performed at Thornton Hall & Lodge