Salisbury House

83/85 Egerton Park, Rock Ferry, Birkenhead CH42 4RD

Salisbury House, Birkenhead, Merseyside
Salisbury House, Birkenhead, Merseyside
Salisbury House, Birkenhead, Merseyside

Services offered:

Both Residential and Dementia care
Day Care (transport service available)
Respite & Convalescent Care
Short and Long Term care

Salisbury House considers moving into a care home a positive step, supporting residents and relatives through what can be a difficult transition. Providing a 'home away from home' environment with traditional surroundings maintained to the highest standard.

Salisbury House is a large detached property surrounded by beautiful landscaped gardens, in the quiet residential area of Egerton Park. Close to local shops, bus routes and Rock Ferry train station is only a 5 minute walk. The 1900s building was personally restored by the Proprietors Russell and Marika Canner over 20 years ago and the traditional features of the home have been maintained whilst incorporating modern necessities for essential daily living.

Salisbury House is a well known and well respected home within the local community having an excellent reputation for providing quality care. The management team and dedicated staff are committed to Salisbury House and its residents, maintaining the same enthusiasm as care providers by adopting a holistic approach to provide clients with the highest level of care.

Owner: Mr & Mrs R Canner

Person in charge: Marika Canner (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 37 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Local Authority and Private referrals welcomed. Ages 65+.

Single Rooms: 11

Shared Rooms: 13

Rooms with ensuite WC: 24

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Salisbury House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 27 Sep 2016

We have both Single & Companion rooms available with en suite facilities. Please contact us to find out more information, arrange no obligation 'taster day' for your loved one to experience everything Salisbury House has to offer. Private and Local Authority funded welcome. Respite, convalescence and day care available.

Current Reviews

9.3 Salisbury House has a Review Score of 9.3 (9.253)

The Review Score of 9.3 (maximum of 10) for Salisbury House is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.253 is made up of a Quality Score of 4.604 Points (maximum of 5) relating to the rating and a Quantity Score of 4.649 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.253 for Salisbury House is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.604 for Salisbury House is calculated as follows: ( (94 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 144 Ratings = 4.604

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.649 for Salisbury House is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 37 Registered Beds) x 2 = 0.649

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Salisbury House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Salisbury House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Whilst our mum was only a resident at Salisbury House for a relatively short time we could not have found a more caring environment for her in what proved to be her final few months.

This family run home has a very hands-on management, their choice of staff reflecting their high standards in all areas. The home always had a cheerful, lively atmosphere and all residents were involved in daily activities and outings. Facilities were always spotlessly clean and fresh, laundry excellently managed and an appetising selection of meals provided.

As mum's health declined the care she received was exceptional and the support for both her and ourselves was truly appreciated. Senior staff were always thoughtful, coordinating mum's care with her welfare as a priority and day to day carers treated mum with dignity, kindness and humour.

All we can say is a huge thank you from us and on behalf of mum. We will always be so thankful that we found Salisbury House.

How likely would you be to recommend Salisbury House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My Mother who has progressing Alzheimer's stayed at Salisbury House for 2 months earlier this year. During her stay staff were courteous and attentive. The home is family run and they are very much involved in the management and daily running of the home. Amongst both staff and residents there is good team spirit which really helped in my Mothers stay.

How likely would you be to recommend Salisbury House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

It is very evident that Salisbury House is a well run care home with dedicated and capable staff. My Mum moved to Salisbury House in November 2015 and within two weeks had decided that it was the place for her and she wanted to stay permanently. Mum's physical care has been a priority for the staff during that time with several issues being picked up and resolved quickly. Most importantly Mum's emotional well being has increased massively since she moved in. The staff are friendly and caring and the general atmosphere is that of a happy home. Mum is very settled and comfortable and thinks the staff are great.

The home itself is well maintained and attractive and there is a lively atmosphere with residents obviously enjoying each others company.

The management and staff are very approachable and always willing to give advice and assistance.

The family feel very lucky to have found such a wonderful home for Mum - a place where we know she is happy and well cared for. Thank you.

How likely would you be to recommend Salisbury House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law has been attending Salisbury House on a Friday each week since April for daycare. Since attending she has become much more motivated and made new friends. She looks forward to her Fridays where she can take part in the activities and enjoys the outings. She has had periods of respite care when we have been going on holiday and we were able to go away with the knowledge that she was being well cared for. The management are extremely approachable, friendly and helpful, employing an excellent team to provide a quality delivery of care for all the residents and daycare users. I would have no hesitation in recommending Salisbury house for the care of loved ones.

How likely would you be to recommend Salisbury House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at Salisbury House since the end of May this year. I cannot praise the management and staff enough. The residence is lovely, my fathers room likewise. He is well looked after and enjoys the meals, my father is 101 and I know he has many more years ahead of him because of the wonderful care he receives.

How likely would you be to recommend Salisbury House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was a resident for over 4 years and although sometimes she could be quite challenging, she was always treated with care, kindness and patience. The home was always clean and furnished to a high standard and well maintained. The owner of the home is nearly always on site and is always approachable. She always strives for excellence and her residents are very important to her. Any problems will be sorted without delay. I would recommend this home without hesitation. Rooms are mostly shared therefore fees are a little high.

How likely would you be to recommend Salisbury House? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Finding the right place of mum was crucial to my peace of mind and her wellbeing. We were impressed from our first visit at Salisbury House, the building was obviously well cared for, staff professional but approachable and friendly. The most important thing though was that Mum was well cared for and this was certainly the case at Salisbury House. Nothing was too much trouble and all our friends who visited mum commented what a lovely atmosphere there was. In the end Mum's stay was short but I was relieved she didn't have the trauma of being moved to a nursing home.

How likely would you be to recommend Salisbury House? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is always a difficult decision to put a loved one into a care home. In our case our mother who was 96 was not able to care for herself safely in her own home. However Salisbury House provides the type of care we as a family were looking for. As in all organisations the people they employ make the difference and in Salisbury House the management pick the right people for the job and it shows, be that direct caring staff, nursing staff, catering or cleaning.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Can't fault the care my mother has received over the last two years. Clean, friendly, plenty of company and entertainment for my mum. I know that she is safe and comfortable at Salisbury House.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Salisbury House for the last 4 years. During that time she has been cared for extremely well by a dedicated staff. I have been kept informed at every stage of her care package and also any problems that have arisen. I would have no hesitation in recommending Salisbury House.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 90 year old aunt spent three weeks in respite care whilst I was on holiday, she was a little tentative about going into respite as it was a first for her. When I came to bring her home she said she would like to stay permanently. She had been treated like a queen by the staff and management. She and her sister will be spending Christmas there. I cannot thank them enough.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I must say I would go there again if need be. The owner is a lovely lady made me feel very cared for. Staff were very helpful and pleasant. Sue had friends and relations going for respite in care homes and they hated it I think my wife must have picked the best on the Wirral and I say Thank You to the lady manager and staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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