Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ

Alexandra Court, Thornton-Cleveleys, Lancashire
Alexandra Court, Thornton-Cleveleys, Lancashire
Alexandra Court, Thornton-Cleveleys, Lancashire

Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides accommodation for residents in individual luxury en-suite apartments. Provision can be made to accommodate couples. Each apartment is fully carpeted and decorated to a high standard complete with WiFi. All apartments contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Group: Maria Mallaband Care Group Ltd

Person in charge: Robert Blackburn (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 37 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 33

Shared Rooms: 2

Rooms with ensuite WC: 34

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Alexandra Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 28 Dec 2016

None

Reviews

9.7 Alexandra Court has a Review Score of 9.7 (9.679)

The Review Score of 9.7 (maximum of 10) for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Alexandra Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Alexandra Court is calculated as follows: ( (130 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 187 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Alexandra Court is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered beds ÷ 5). 13 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra Court?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Court

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

Mum has been with Alexandra Court for 5 years now. It is wonderful, she has her own apartment with the addition of a wonderful care team. Mum doesn't often involve herself in the activities but I see they are excellent. Food is outstanding. I stayed for lunch last week, I was well looked after and enjoyed my salmon steak greatly. More like a hotel than a care home but with the greatest care given to my mum.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a resident since early May 2016, initially for respite care but now as a resident. I could not bear to leave as I have been so well looked after and made some nice friends.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Right from day one my mum was made very welcome. The accommodation is clean, modern and affords privacy. One day she was upset about something when I spoke to her on the phone ( it was over something she had seen on tv ). I phoned the home, I didn't tell mum and I asked them to pop in to see her. She later told me that 2 carers 'happened to come in' and sat with her for a while chatting and what a coincidence it was. I was very grateful as I couldn't get there. The staff are all amazing. I would happily move in.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident at this care home for the last three years. During that time her physical and mental health has deteriorated. The staff provide wonderful care, they are always extremely caring, react well with all residents and have provided consistent and good humoured care at all times. When one hears such awful horror stories about care homes, it is necessary to publicise the food stories and this home provides the positive side of the picture. The home is smart, clean and happy and the residents express their satisfaction as well as acknowledge how lucky they are.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nice people, good carers, always willing to help. Beautiful new windows and good view of gardens. I can have my apartment how I want, I can be independent, family can visit when they want and are treated like family by the staff.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum stayed on respite. Standards are so high. Staff treated her with the greatest dignity. Her independence was encouraged whilst she was in the home. She didn't want to go home. She said the staff were very kind and made fer feel so at ease.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a very sociable place, well looked after. Staff excellent, can't find fault. I've made a lot of friends. Manager is exceptional, lovely lodge apartment.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff friendly and helpful. Occasionally visit a resident who seems very happy with the care and support given to her.

How likely would you be to recommend Alexandra Court? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Warm welcoming feel to the home. Saw several staff interacting with residents on a 1:1 basis. Apartment clean, fresh and modern furniture but no drawers - shelves en-suite to put toiletries and sanitary items - this was mentioned and will be addressed soon (recent switch to shower room from bathroom).
Apartment layout is good and adequate. I was told food is good. Shocked to hear that a resident was moved to another apartment whilst work on new en-suite was carried out but the apartment wasn't cleared of previous resident's clothes/shoes etc.

How likely would you be to recommend Alexandra Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Lovely atmosphere on entering. The staff have an excellent relationship with both families and residents. Always willing to chat about your resident. Staff always warm and welcoming nothing too much to ask for. Meals can be adapted to personal needs. Rooms are warm, clean and tastefully decorated, residents can bring in their own furniture.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Had a good laugh with everyone. Staff are lovely very good to talk to. Very comfortable. I am able to sit in my room for peace and quiet or sit and take part in the activities if I want to. I was always given a choice, I was well looked after. Room is perfect much more than that to have an apartment is so nice, like home from home. Everything I could wish for.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has lived at Alexandra Court for six years, she is very settled in her own apartment within the care home. The staff are all friendly and efficient. Being in an apartment mum has been able to have a lot of her own belongings around her and this has helped a lot with her change in life.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am happy living at Alexandra Court. I can have visitors at any time. Our activities co-ordinator is very good. The manager has only just started but seems very nice.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Homely and friendly. Lovely apartments, warm and cosy. Very caring and understanding staff. Due to circumstances my aunt regretfully had to leave as her needs had changed but her time there was enjoyed and satisfied for the duration. A happy home!

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff very helpful. Facilities good. Friendly staff and residents. Lots going on. Food excellent.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This was dads second visit to Alexandra Court for a respite stay. He thoroughly enjoyed his stay there again. He couldn't compliment the staff enough. He said they are all wonderful, kind and caring. He can not wait for his next visit when I go on holiday. It is such a peace of mind whilst I am away knowing my dad is safe and happy.

How likely would you be to recommend Alexandra Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

July 2016

Age Concern Older & Out Training

Recipient: Alexandra Court

Date: Thursday 28 Jul 2016

more details

Age Concern Older & Out Training

Recipient: Alexandra Court

Date: Thursday 28 Jul 2016

more details

Age Concern Older & Out Training

Recipient: Alexandra Court

Date: Thursday 28 Jul 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra Court