The Victoria Residential Home

Thursby Road, Burnley BB10 3AU

The Victoria Residential Home, Burnley, Lancashire
The Victoria Residential Home, Burnley, Lancashire
The Victoria Residential Home, Burnley, Lancashire

The Victoria Residential Home specialises in nursing and personal care, while providing a safe, secure and homely environment that can be adapted to each resident's needs and preferences.

Many of the home's residents are diagnosed with dementia and staff are skilled in helping them to live a relaxing, daily lifestyle in which they feel valued, while friends and family are also made to feel welcome.

It has been shown that engaging residents in activities can and does improve their mental health and well-being and is an integral part of the residential care provided at Victoria Care Home.

There is a qualified and dedicated team organising a range of activities for the mind, body and soul, from one to one chats to outings and in-house concerts.

Group: Cumbric Care Group

Person in charge: Catherine Metcalfe (Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 43 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: We accept admission requests from both private clients and social services. Ages 65+.

Single Rooms: 41

Shared Rooms: 1

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Please come and see us at any time no appointment required

Parking:

On site parking available

Latest CQC* Report on The Victoria Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.5 The Victoria Residential Home has a Review Score of 8.5 (8.465)

The Review Score of 8.5 (maximum of 10) for The Victoria Residential Home is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.465 is made up of a Quality Score of 4.586 Points (maximum of 5) relating to the rating and a Quantity Score of 3.879 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.465 for The Victoria Residential Home is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.586 for The Victoria Residential Home is calculated as follows: ( (42 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.586

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.879 for The Victoria Residential Home is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.1 x 6 Positive Reviews = 0.600

      3. (6 Positive Reviews ÷ 43 Registered Beds) x 2 = 0.279

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Victoria Residential Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Victoria Residential Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

6 Reviews is 4.6 out of 5

I have found the care home to be very clean, the staff are very responsive. The management team are working hard to keep the good standard. Communication is good, any questions are answered within a good time scale if they can not be answered. I think the food is only average and this is an area which could be improved. Overall a very good care home in my opinion.

How likely would you be to recommend The Victoria Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

The care home is wonderful. All the staff are very friendly and approachable and are always well informed when I ask about my relative. The meals are always attractively presented and ample. It is a bright airy place with plenty of room to walk about and the house keepers keep it very clean. It has a beautiful little cinema where residents can watch films, or there are various activities to take part in, which includes the weekly concerts. Whilst it has been good weather, my mother-in-law has been sitting in the garden with other residents enjoying a glass of wine and ice-cream and admiring the park opposite. I cannot fault it in any way, the care has been excellent and my relative has been truly well taken care of in every way. Most importantly she loves the home.

How likely would you be to recommend The Victoria Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wish to commend the activities co-ordinator for his caring, dedicated manner. He organises many events to enrich the lives of the residents, such as the cinema club and regular live music performances. The particular act I wish to commend the activities co-ordinator for, is when he took my mother and father's wedding photo away to mend the frame. This was a kind and generous act which is typical of him.

How likely would you be to recommend The Victoria Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was nursed/cared for at the Victoria. He had been in their care for over 2 years. He dies in his sleep on the 25th February this year. He was the ripe old age of 96. The care he received at the Vic has been in my opinion exceptional right up until the end of life. He was loved and cared for over and above. He was as happy and content as he possibly could be. The staff on all levels were brilliant, nothing was ever too much trouble. I could not have wished for anything better. They have the utmost respect.

How likely would you be to recommend The Victoria Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My aunt is a dementia patient at The Victoria and is therefore unable to give information herself. We - as her family have nothing but praise for every aspect of my aunts care. The home is bright, clean, warm and spacious.
The staff are caring, kind and considerate. My aunt has always enjoyed her food and the menus appear to be well planned and varied and enjoyed. The recreational facilities are extremely good and well implemented. The managing staff are very friendly and approachable and reviews very thorough. A first rate care home. As a pastoral worker I visit many care homes. I rate Victoria as outstanding.

How likely would you be to recommend The Victoria Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

One of the hardest decisions we have ever had to make was putting our lovely mum in a care home. Even after the decision was made you still worry if you have made the correct choice of home. Just recently my mum had a fall which resulted in her having to go hospital. After 5 and a half hours sat with a confused lady not knowing where she was or what was happening, I returned with my mum at 9pm back to The Victoria Care Home she was cold and tired. The greeting she received from staff was exceptional. They fussed over her like she was a long lost relative letting each other know 'she's back'. My mums words were 'it's so good to be home'. Her bed jacket was warming on the radiator, she was brought a warm drink and before I left she was tucked up in bed with tea and toast happy and content. One very exhausting long day but I smiled because I finally knew we had made the right choice.

How likely would you be to recommend The Victoria Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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