The Willows Care Home, Blackpool, Lancashire
The Willows Care Home, Blackpool, Lancashire
The Willows Care Home, Blackpool, Lancashire

The Willows is a 16-bedroom care home with hotel standards, based on the fringe of rural Blackpool, St Annes, and Lytham that looks after elderly residents throughout their retirement and any health issues they may have. All resident rooms are accessed at ground level, with own TV and DVD player.

The home's aim is to improve the lifestyle of its' residents, offering as much personal choice and opportunities for entertainment and physical activities as possible, whilst keeping all occupants safe, healthy and secure, with permanent access to skilled carers.

The Willows has also been recognised by the NHS Gold Standards Framework for End of Life Care as a 'Beacon' Home, the highest possible award available – and one of only two such care homes in Blackpool to achieve 'Beacon Status'.

In 2014, The Willows became the first home nationally to become the most recommended care home in the Uk. Later the same year, the care home was a finalist in the National Care Home Awards held in London, and became a runner up.

The Willows is often featured on BBC Radio Lancashire and has contributed to Granada Reports, ITN News and Good Morning Britain.

The Owner has been selected as a Judge at this Years National Care Awards in London.

Owner: Olivia Josephine Care Ltd

Person in charge: Tracey Otterman (Registered Care Manager)

Local Authority / Social Services: Blackpool Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 16 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Please contact the home for more details 01253 693961 mobile (24 hour) 01253 693961. Ages from 65 to 106.

Single Rooms: 14

Shared Rooms: 1

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Willows Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.9 (9.942)

The user 'Review Score' (9.9 for The Willows Care Home) is based on 23 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

The Willows Care Home

This was a first time that my mum had to go in a care home, so we were quite worried about how she would adapt. However, the Willows was first class from day 1. Paul & Tracey take personal care to get everything right from the first day. Mum's room was lovely, overlooking the garden and she enjoyed watching the birds. The food was great, and the staff always seemed very cheery, helpful and bright. You got a good vibe from when you went in the door. A worrying time for us was made so much easier by all the help given by everyone, and I would happily recommend this home to anyone.

How likely would you be to recommend The Willows Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Willows Care Home

Fantastic Care Home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

I have been highly impressed with the very high standard of care and support that my father receives at The Willows. The staff are caring and lead by a good positive management structure. The home has a lovely warm atmosphere and has very good facilities. I visit several times a week so I am in a good position to comment on the areas raised below.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My nannie has recently arrived at The Willows and my family are more than happy with her care nothing is too much trouble , lots of excellent activities and pampering. Food is excellent and nannie is extremely happy it's a loving caring environment where all residents are treated with dignity, Thank you to all at The Willows .

How likely would you be to recommend The Willows Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

The willows is a cosy home from home care home. My nana has just moved there recently and she has settled in very well . The staff are very caring and helpful they wanted to know all about my nana before she arrived and which was such a good idea as we felt they knew her and knew some of the family aswell. The home is very clean the rooms are spacious and warm with a patio door which usually overlooks the countryside or garden. The meals are lovely and my nana was a very good cook so she can recommend the cooking at the willows. There is an alarm system where if any resident is in need of help can press their button and this sets off an alarm in the main reception so all staff can see where they are needed. The conservatory is a very pleasant room for relaxation music and reading board games or to just have a nap. There is a care plan for every resident in place.

How likely would you be to recommend The Willows Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Willows Care Home

We moved my mother here, she likes the ambiance, the food and the staff are loving and caring, it is calm unlike the larger facility which was a facility where everyone seemed overworked and run off their feet, lots of loud talking, not many activities. This is gentler more caring, more personal, my mum now has access to email, great for distant family , many of us overseas, nothing is too much trouble it seems. My mother is thriving. Just the beautiful surroundings and gardens made the place a big yes for us as a family, to know she is able to sit in the Orangery and look out at the birds and wildlife, in the summer garden, it's wonderful. Much better than the second floor of a large facility with no access to views or outside unless someone visits. The rooms also have French door access to the secure grounds another big plus .

How likely would you be to recommend The Willows Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

I feel happy and relaxed that my parent is being properly and tenderly looked after.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Willows Care Home

The Willows Care Home Marton Moss Blackpool FY4 5ED
On entering The Willows you receive such a warm welcome day or night. This home has to be the best in England because of the extreme level of home to home care, dedicated staff who are loving and caring to each person in the home in the wonderful surroundings. When one needs a care home you look for all the comforts of their own home and this is what you will find at The Willows. I congratulate them on getting through to The Care Home awards and feel they would certainly be a worthy winner. The superb plans to extend The Willows looks amazing and I wish to the management and staff all the very best for the future of this remarkable home.

How likely would you be to recommend The Willows Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

As with any care home people are worried in case they have made a mistake as I did in 2010. Once I suspected & proved mum was being mentally/physically abused I went through the correct channels to have her taken to a safe house for 3 months till I did my homework very thoroughly this time! I visited several care homes including Willows many times. After 3 months of taking family with me to view home after home I found myself calling at Willows yet again! In Feb 2013 I moved mum to Willows. Naturally I was apprehensive & visited all the time. Never did I see anything to suggest mum was being ill treated! She was, for the first time, in over 3 years clean & smelled clean, her hair was washed/set, hands feet legs massaged & creamed, nails cut/painted. I had dumped her other clothes as they weren't fit for the charity shop & bought new ones. She is always clean & clothes colour co-ordinated, she's always very well presented! Although mum has dementia she never says anymore-don't bring people to see me, I'm dirty/smelly. She knows she is clean, well cared for, well fed & has even put weight on since moving to Willows! Of course I was wary, didn't sleep for the first few months, & couldn't wait to go & see her to make sure she was well looked after! Who wouldn't be after what mum & I have been through! Mum has been at Willows 6 months now & I am very relaxed. I've actually been on holiday because I know she is safe & in good caring, gentle, thoughtful, kind hands! The staff are lovely & I'm sure it's due to their kindness that mum is no longer in a dark place! She's relaxed, smiles a lot, eats all her meals, & chats a lot with all of them. She is her own boss & goes to bed or gets up when she wants to, there are no strict regimes with no choices. She's treated like a human being & respected for her part in WW2 which she talks about often & always says 'They were the best years of my life' I'm sure mum thinks her move to Willows for the latter part of her life are the best years to! Mum is 90 years young on Remembrance Sunday & since being at Willows she looks a lot younger & the difference is clearly down to the lovely place with her own en-suite room with TV & an intercom should she need staff during the night. Excellent staff care & an ambitious owner Paul whom is constantly upgrading rooms & looking for new ways to improve things. The Orangerie is where you'll find mum & myself lounging whilst other residents draw, do jigsaws, sit & chat, play dominoes, or have a nap. If it's too hot there are plenty of tables/chairs outside around the Orangerie, also a front garden to sit in which is a real sun trap. I was invited to sample the food residents have, it was delicious, well presented & much better than I've tasted in some restaurants! I've been invited to yet another Tea Party this month, I shall take some of mums friends to enjoy the lovely hand made sandwiches scones & cakes whilst singing along with Christie Charles whom kindly comes along to entertain residents & staff, & if we're lucky a certain member off staff may get up & dance again. I am very happy with everything at the Willows, not forgetting the managers Tracy & Samantha whom have nursing qualifications & it's good to know they know the signs & ring for a doctor if they suspect something isn't right! Whenever I'm at Willows I feel like I'm out in the country, surrounded by lovely flowers/plants & fruit bearing trees. One of the residents & staff have planted various vegetables which are served to residents at meal times. They are delicious & a credit to them. Thank you to everyone at Willows for restoring my faith, I know my mum is getting the best care there is! Paul & his managers wouldn't have it any other way. Many thanks to all the staff to, you make mum happy & she HAS told me 'The staff are smashing'! Thanks also for telling me about mums lovely smiles & dry sense of humour. It's great to hear she's found it again!!! 10/10 for everything!!!!! Jay Johnson August 5th 2014

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My father has been a resident in the Willows since September, following a fall and he is also suffering from dementia, which means he can no longer live on his own. We were extremely lucky to find him a place in the Willows, because he is very well cared for, clean and comfortable. He had not been eating properly and had lost a lot of weight, but he loves both the quality and quantity of the food in the Willows and has gained weight and looks so much better. He has his own en suite room which gives him privacy, and a French door leading out to the patio. He loves the conservatory with its views over the beautiful grounds. He also has company when he needs it, and we are welcome to visit him freely. The staff are friendly, professional and accessible. It is a great relief to know that he is in such good hands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My mother-in-law has just spent two weeks respite at your home, on her return has said that she would go back any time. Every thing was to her liking which if you knew my mother-in -law is not an easy thing to say. There were no complaints about any thing so when there are vacancies available again she will be pleased to come back. Many, many thanks from both Brian and Lesley.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

A care home I would be happy to be a resident. Lovely staff

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My brothers, sisters and I are very happy with the excellent care Dad has received during the 6 months he's been at The Willows. The staff and management are very caring and we've been very impressed with the warm atmosphere that the Home provides.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Willows Care Home

I have nothing to grumble about living here. I get plenty of food and drinks which I love. I like the company I get as I'm never alone unless I want to be and then I would go to my room for an afternoon nap. I have my own chair in the lounge that I like to sit in and watch the soaps at night and talk to my friends and do what ever I choose to do.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

I originally came to The Willows 4 years ago following a hospital admission and arrived in a wheelchair. Through staff encouraging me, and promoting my independence I can now walk on my own with the use of a stick. I get help when I need it, such as with controlling my diabetes and my medication. The best reason to live here is my room and the view of the garden. I often see woodpeckers, deer, pheasant, and a whole array of other wildlife.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

I like the fact that me and my cat Minnie live here together. We used to live at home, but when I came here I didn't have to leave her behind. I love to wonder in the orchard and the garden a the front of the home. Its safe so no one can get in or out. I also like that I can still still leave the home on a Tuesday to go to my weekly hairdresser's appointment to maintain my independence.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

All the staff are quick to help me if I need it. I enjoy spending time in the afternoon completing my jigsaws and going out when day trips are organised. Such as the cinema or garden centres. Last Christmas we had an owl come to visit the home and I had my photograph taken with it which was my highlight for Christmas.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

I've only been a resident at the home for several months but really enjoy it here. Primarily, the staff I like the most and general comfort. I have freedom to choose what I want to do with my my day.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

I like all the things I have to do here, I'm never on my own. I have a lot of people to play games with and continue my colouring and arts and crafts which I used to teach. I am never lonely here, which is one of the best things about living here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

There is always someone here to help when you need it. It is far better than struggling to manage on your own at home. The staff are wonderful, and the food is excellent. I really enjoy my time here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My friend has lived at The Willows for approximately 12 months, ever since a fall resulting in a broken hip made it impossible for her to manage alone. Even before her hospitalisation, it was becoming increasingly difficult for her to manage at home. There she was having carers make her lunches and supplemented by microwave ready meals. She often failed to finish these meals and was losing weight rapidly. She was also very lonely. At The Willows she enjoys the food, especially the puddings, She eats much more and has put on weight. I like the idea of a drinks machine on tap 24/7, I am told it reduces infections and the need to go to hospital. She finds the staff friendly and very caring and enjoys chatting to them. She has also made good friends among the other residents. There is always something going on at The Willows and she joins in with most of the activities. All in all, I am very happy with The Willows its a gem of a home and, my friend is obviously very happy there.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My sister became a resident of the home in April 2012 on a recommendation from her niece who's mother was a resident many years earlier. I travel from Crew once a fortnight to visit the home and I can't sing their praises enough! From the very first day, the staff and management have made a difficult situation easier and enjoyable for her and all our family. I can speak first hand about the food. The home always ensures there's a two course meal for me when I visit my sister, the food is wonderful. The Home is more like an hotel than a care home. Amazing place. I want to reserve my place now! Wonderful staff and environment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows Care Home

My mother spent her final few months in The Willows Care Home. She was treated with care, compassion, and most importantly dignity. The management and staff strive constantly to make The Willows a home rather than a Care Home whilst maintaining total professionalism. They all have a great sense of humour and a smile. This is a care home which is not depressing, it is cheerful, bright and pleasant and often filled with laughter. I cannot recommend the management and staff highly enough. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2014

April 2014

The Willows tops UK table

Recipient: The Willows Care Home

Date: Thursday 24 Apr 2014

more details

April 2013

June 2012

Food Hygiene Rating

Recipient: The Willows Care Home

Date: Friday 01 Jun 2012

more details

July 2009

Skills Pledge

Recipient: The Willows Care Home

Date: Wednesday 01 Jul 2009

more details

Job Vacancies

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Care Home Idol 2015

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