Silverwood (Rotherham)

Flanderwell Lane, Sunnyside, Rotherham S66 3QT

Silverwood (Rotherham), Rotherham, South Yorkshire
Silverwood (Rotherham), Rotherham, South Yorkshire
Silverwood (Rotherham), Rotherham, South Yorkshire

Located within a residential area of Sunnyside, Rotherham, Silverwood (Rotherham) is a purpose built 64 bedded property offering Dementia, Residential and Respite care.

At Silverwood Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Silverwood pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Vicki Leck (Home Manager)

Local Authority / Social Services: Rotherham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 64 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Silverwood (Rotherham): click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.620)

The Review Score of 9.6 (maximum of 10) for Silverwood (Rotherham) is based on 33 Review/Recommendations in the last 2 years. This Review Score of 9.620 is made up of a Quality Score of 4.62 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.620 for Silverwood (Rotherham) is based on 33 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.62 for Silverwood (Rotherham) is calculated as follows: ( (256 Excellents x 5) + (116 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.62

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Silverwood (Rotherham) is calculated as follows:

      1. 32 Positive Reviews = 3

      2. 0.1 x 32 Positive Reviews = 3.200 (maximum score = 1)

      3. (32 Positive Reviews ÷ 64 Registered Beds) x 2 = 1.000

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I find atmosphere here very positive on the whole. The staff are kind and professional in sometimes very difficult circumstances. It is challenging to watch very kind and concerned members of staff struggle when they have too much to do. They try their utmost to give the best possible care to everyone regardless of their needs. As a visitor I have always been welcomed and have been encouraged to communicate openly about my relative. I have seen her needs being met in mostly very effective ways. Sometimes it is difficult to maintain a cheery atmosphere but it is very important they do.

How likely would you be to recommend Silverwood (Rotherham)? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I have nothing to complain about, and have a good relationship with the staff.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been a resident for over six years, during that time she has been cared for as if a member of a family. I visit almost every day and am always made to feel most welcome and whilst I have never had to make a formal complaint any small issues I have drawn to the attention of management have always been promptly dealt with. I can only say that if I had not been completely satisfied with the service then I would have found an alternative long ago.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Staff always friendly and helpful. Fathers needs always looked after. Very good at reporting incidents/accidents in the home.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Before I came to Silverwood I was lonely, I am happy to be at Silverwood to be looked after because it is neaat to the area where I spent all my life.

How likely would you be to recommend Silverwood (Rotherham)? Don't know

Overall Standard: Poor

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

The staff are helpful, and considerate. I have a nice bedroom and have my mown key. Nice meals, they are homely and homemade

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I went to see Silverwood, I was warmly welcomed by the staff, which was pleasant. The corridors, rooms and facilities were clean and tidy. Meals are prompt, nourishing and residents were offered every assistance, with attention to everyone needs. My husband is in respite but if he becomes a permanent resident I have no worries about his care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was really upset making the decision to put my husband into a care home but following a visit to the above home, when I was shown round by the assistant manager, I felt more relaxed about it. The home is staffed by the most kind, considerate and patient workers from manager all the way down to the maintenance men nothing is too much trouble even with the most taxing and stubborn patients. To me this is the most important factor and I find it a comfort knowing my husband is cared for as an individual as are they all. Smiles are given freely- non-stop.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

1. Overall meals are satisfactory and there is always something available in between meals.
2. Would be nice to have shortcrust pastry on pies rather than puff pastry (not good).
3. Mashed potatoes are often very sloppy, would be better mashed to a firmer consistency.
4.Rather than having sliced bread all the time would be good to have some nice tasting bread cakes.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sammi Yates, Care Line Deputy Manager at Silverwood (Rotherham) responded to this review on 10 Sep 2015:

We would like to thank you for taking the time to inform us, we would also like to let you know the actions we are taking to resolve these issues.

HC-One strives to deliver kind care and serve good quality food and I would like to assure you that we take all concerns very seriously.

We have spoken with the residents of Silverwood including your Mother on the morning of 10/09/2015 during a residents meeting and they too have identified the issues raised by yourself. I have met with the Chef and I can assure you that the Chef is now taking individual likes by speaking to all residents to amend the menus.

As a result of my findings there will now be short crust pastry on the pies and not puff pastry and the chef was already aware of the issues with the potatoes and has already changed suppliers. I hope this goes some way to reassure you that these issues have been highlighted and amended and as of today you will no longer feel they are of concern.

The home is very clean, no smells. The staff are clean and neatly dressed, friendly and look very happy. The staff have a good knowledge of the residents and very pleasant interaction with the residents. Mothers overall condition has vastly improved in two months. She is very happy here and speaks well of the staff and care. The food is excellent. Mother is clean and well groomed and appropriately dressed. We are really pleased with mother's care and od not worry because we can see the excellent care she has received since her admission.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here because everyone is friendly & if I need anything I have never been disappointed yet. The food is lovely & I get a choice. I have never heard staff complain about anything, it is a pleasant environment and I like all of the staff.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

None for the moment, Mum is being very well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recommended by a friend, mother was resident here.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Absolutely everything is right about this home. It is a real home for the vulnerable. I cannot say enough 25/10 in every respect.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff caring and friendly and community feel. Rooms and building always tidy and clean. Welcome to visit anytime.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

High recommendation for Silverwood Nursing home.

I would like to say that I can highly recommend Silverwood nursing home to anyone who has to make the decision to go into care or who makes the decision on behalf of a family member or friend. You can rest assured that from the start off dealing with the Manager Jan right through to the care staff, food prep and chefs and cleaners you will feel reassured, pleasantly surprised and pleased you chose Silverwood. I have had 2 Aunties in Silverwood at separate times and each time the home and staff have been 100%. They are a credit to care homes. Care homes often get bad press but this home deserves high praise indeed. I can't thank them enough and I would highly recommend their professionalism, care and dedication.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited mum tonight September 19th 2014. I was very pleased with my mums appearance and the way she is being treated. The home on my 1st visit looked homely, clean and welcoming.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think staff are very helpful and can't do enough for me. Staff help me to maintain my independence.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been a resident here for 2 months. The quality of care is fabulous, I cannot fault it. I work in another care home in Rotherham as a nurse. Silverwood has a lovely feel. Dad has settled really well as a result of wonderful care and carers. Exceptional manager who puts in work above and beyond her role.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Improved greatly since HC-One took over. Myself, as a relative, am treated with respect, and helped, as I do not live in Rotherham. I can phone anytime to ask how my mother is. Mum is treated very well, no problems.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I have noticed a vast improvement in my mother. She is more lucid and talking better and less confused. The staff are polite, caring and pleasant. Silverwood Nursing Home is clean, secure and a pleasure to visit. This I find and believe is due to the staff and management and would recommend it to anybody. My thanks to the staff for the care given to my mother.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would recommend Silverwood to anyone, it is what it says- a care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I would certainly recommend. Caring and dedicated staff, good balanced meals. Activities available if residents wish to participate individual needs catered for.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been treated with respect and dignity and is happy and settled enjoying her stay. I would recommend this care home with no regrets.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was transferred here three weeks ago as she needed more specialised care. All carers, admin and management staff have been very friendly and helpful. Mum is treated with respect and she enjoys the food which is well presented. Although mum has difficulty communicating, staff try to have time to sit and chat with her and make her feel more at home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would highly recommend Silverwood Care Home. My mum, Annie Fitzpatrick, was resident there from November 2012 to May 2014, when she sadly passed away. All the staff there went out of their way to make sure everything was perfect. Even down to cleaning and laundry staff, I can 100% recommend this place to anyone. The building itself is beautifully kept and is bright and modern. Staff were more like friends to mum.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum found it difficult to settle into the home, but with the support of the staffs' continued care she feels at home. Once she had begun to settle my sister and I began to relax and trust the staff, happy in the knowledge that she was being cared for. I feel we made the right decision in choosing Silverdale home, I know that we can approach any issues with the management team.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in Silverwood for over a year, she is always well cared for and treated with the utmost dignity and respect. She is clean and tidy at all times and as myself, my brother and our family work full time, we are completely satisfied that she is safe and well. We are always contacted if there are any concerns. The staff are friendly and caring and we are reassured at all times that she is happy as she is always telling us how nice the staff are to her.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are always friendly and helpful. Rooms are always clean and fresh and mum always looks presentable in clean clothes and her hair combed. Its a hard decision to make putting someone you love in care, but is made a little easier when they are safe and cared for by lovely staff.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good staff,meals and Mum is treated nicely.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am pleased that fruit is on offer now, previously it wasn't. I am also happy that I can come and make mum toast/breakfast as I please. Mum is happy here the staff always try to help with the things that bother us, no matter how small the issue may be.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Very satisfied with service and care, would recommend, very nice, has good food and I'm looked after well.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

My mum has been a resident for just over 2 years. She has been treated with dignity and respect at all times. The staff work so hard. I can come away with the knowledge that she is safe and well looked after. Thank you to everyone!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2014

2014 Carehome.co.uk Awards

Recipient: Silverwood (Rotherham)

Date: Friday 04 Apr 2014

more details

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Care Home Idol 2015

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