Silverwood (Rotherham)

Flanderwell Lane, Sunnyside, Rotherham S66 3QT

Silverwood (Rotherham), Rotherham, South Yorkshire
Silverwood (Rotherham), Rotherham, South Yorkshire
Silverwood (Rotherham), Rotherham, South Yorkshire

Located within a residential area of Sunnyside, Rotherham, Silverwood (Rotherham) is a purpose built 64 bedded property offering Dementia, Residential and Respite care.

At Silverwood Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Silverwood pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Vicki Leck (Home Manager)

Local Authority / Social Services: Rotherham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 64 residents

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Silverwood (Rotherham): click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2016

Please contact us for information regarding our bed availability

Current Reviews

9.4 Silverwood (Rotherham) has a Review Score of 9.4 (9.395)

The Review Score of 9.4 (maximum of 10) for Silverwood (Rotherham) is based on 26 Review/Recommendations in the last 2 years. This Review Score of 9.395 is made up of a Quality Score of 4.614 Points (maximum of 5) relating to the rating and a Quantity Score of 4.781 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.395 for Silverwood (Rotherham) is based on 26 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.614 for Silverwood (Rotherham) is calculated as follows: ( (203 Excellents x 5) + (84 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 303 Ratings = 4.614

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.781 for Silverwood (Rotherham) is calculated as follows:

      1. 25 Positive Reviews = 3

      2. 0.1 x 25 Positive Reviews = 2.500 (maximum score = 1)

      3. (25 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.781

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Silverwood (Rotherham)?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silverwood (Rotherham)

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

17 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 17 reviews. Ratings from the 9 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My wife has been at Silverwood on respite basis but now confined to 24/7 care. Had visited other establishments to view facilities and always had a 'but'; but not so here. Accepted as 'part of the family'.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has Alzheimers. My mum has been his carer and has struggled terribly right to the end regarding caring for my father within the home. We reached a crisis point at home and the manager of Silverwood was a guardian angel for not only my mum and dad, but for myself and my family. Support/kind words/empathy. The manager was at the end of the telephone and visited mum whenever she needed someone to talk to. The manager and the staff at the home are wonderful, my father is in a beautiful caring home. She is truly my mother and father's guardian angel.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very impressed by every aspect in the care home. I would not want my wife anywhere else.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

5 years ago my husband was having problems with his computer work, he couldn't do it and to me, that was the start of it. Year after year it got worse. He had a scan and it provided it was Alzheimer's. You know that saying in 'sickness and in health', I made my mind up to look after him myself and I did until I couldn't cope anymore. He is now in a wonderful care home. The staff are very caring, the food is excellent, his own room could not be better.

The manager is the main person there and in my eyes, she's a Mother Teresa. She came to my home and wouldn't leave me until I felt a little better. She came again to comfort me and said just pick the phone up and i'll be there for yo. She helped me to do all the paperwork which needed to be done and even made the bed up for me. Such a wonderful ,wonderful, caring person who deserves to be made a dame.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is reasonable.

How likely would you be to recommend Silverwood (Rotherham)? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

March 2015 I had to admit that my mothers care had become too much for me and my family to cope with. Mum was not getting the help she needed or deserved. She was rushed in for respite care into a local home but my sister and I were far from happy with where she'd been placed. We started looking around and went to Silverwood to do a spot check and they were amazing. We were both very impressed and they agreed to have mum and she was very happily installed less than 48 hours after our visit. I can only say that the care and respect mum received was second to none and the respite care ended up being full time. Mum was happy smiling and always pleased to see us, we were her daughters again, I wasn't her carer anymore. Every member of staff were wonderful and nothing was ever too much trouble. Sadly mum passed away this April but I'm pleased to say her last year couldn't have been happier. I know the staff were effected by her passing and shared our grief, they are that type of people

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are friendly and helpful.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care could not be better, I am happy with all the care given to my husband, as it took me a long time to relinquish his care to others. This was not an easy decision to make, care here is second to none - home from home.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Without doubt the best facility I have ever been in. As a former nurse (16yrs) I can honestly say the staff are amazing caring and welcoming. My father in law is cared for 100% and we have no concerns about his day to day care total confidence. The best home from home we could have wished for.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always warm and welcoming, they all show the utmost commitment to all the residents - nothing seems too much trouble. Staff always give time to talk to us as family members.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We moved mum in on 22nd April, the staff couldn't be any more helpful, caring, kind and considerate of mums needs and ours.The carers are so helpful with any questions and concerns I have. Mum has settled in really quickly, her cleanliness and appearance are always taken care of. Mums clothing and nightwear is washed every day. Mums ability to walk has improved with the aid of a frame. We could not thank the staff and carers enough. Thank you everyone.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly. Staff are very courteous and helpful. Very clean and tidy. Willing to help with any problem. Friendly and approachable. Made Mum very comfortable and welcome.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find atmosphere here very positive on the whole. The staff are kind and professional in sometimes very difficult circumstances. It is challenging to watch very kind and concerned members of staff struggle when they have too much to do. They try their utmost to give the best possible care to everyone regardless of their needs. As a visitor I have always been welcomed and have been encouraged to communicate openly about my relative. I have seen her needs being met in mostly very effective ways. Sometimes it is difficult to maintain a cheery atmosphere but it is very important they do.

How likely would you be to recommend Silverwood (Rotherham)? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I have nothing to complain about, and have a good relationship with the staff.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been a resident for over six years, during that time she has been cared for as if a member of a family. I visit almost every day and am always made to feel most welcome and whilst I have never had to make a formal complaint any small issues I have drawn to the attention of management have always been promptly dealt with. I can only say that if I had not been completely satisfied with the service then I would have found an alternative long ago.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Before I came to Silverwood I was lonely, I am happy to be at Silverwood to be looked after because it is neaat to the area where I spent all my life.

How likely would you be to recommend Silverwood (Rotherham)? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Poor

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

The staff are helpful, and considerate. I have a nice bedroom and have my mown key. Nice meals, they are homely and homemade

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I went to see Silverwood, I was warmly welcomed by the staff, which was pleasant. The corridors, rooms and facilities were clean and tidy. Meals are prompt, nourishing and residents were offered every assistance, with attention to everyone needs. My husband is in respite but if he becomes a permanent resident I have no worries about his care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was really upset making the decision to put my husband into a care home but following a visit to the above home, when I was shown round by the assistant manager, I felt more relaxed about it. The home is staffed by the most kind, considerate and patient workers from manager all the way down to the maintenance men nothing is too much trouble even with the most taxing and stubborn patients. To me this is the most important factor and I find it a comfort knowing my husband is cared for as an individual as are they all. Smiles are given freely- non-stop.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

1. Overall meals are satisfactory and there is always something available in between meals.
2. Would be nice to have shortcrust pastry on pies rather than puff pastry (not good).
3. Mashed potatoes are often very sloppy, would be better mashed to a firmer consistency.
4.Rather than having sliced bread all the time would be good to have some nice tasting bread cakes.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sammi Yates, Care Line Deputy Manager at Silverwood (Rotherham) responded to this review on 10 Sep 2015:

We would like to thank you for taking the time to inform us, we would also like to let you know the actions we are taking to resolve these issues.

HC-One strives to deliver kind care and serve good quality food and I would like to assure you that we take all concerns very seriously.

We have spoken with the residents of Silverwood including your Mother on the morning of 10/09/2015 during a residents meeting and they too have identified the issues raised by yourself. I have met with the Chef and I can assure you that the Chef is now taking individual likes by speaking to all residents to amend the menus.

As a result of my findings there will now be short crust pastry on the pies and not puff pastry and the chef was already aware of the issues with the potatoes and has already changed suppliers. I hope this goes some way to reassure you that these issues have been highlighted and amended and as of today you will no longer feel they are of concern.

The home is very clean, no smells. The staff are clean and neatly dressed, friendly and look very happy. The staff have a good knowledge of the residents and very pleasant interaction with the residents. Mothers overall condition has vastly improved in two months. She is very happy here and speaks well of the staff and care. The food is excellent. Mother is clean and well groomed and appropriately dressed. We are really pleased with mother's care and od not worry because we can see the excellent care she has received since her admission.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here because everyone is friendly & if I need anything I have never been disappointed yet. The food is lovely & I get a choice. I have never heard staff complain about anything, it is a pleasant environment and I like all of the staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

None for the moment, Mum is being very well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recommended by a friend, mother was resident here.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Absolutely everything is right about this home. It is a real home for the vulnerable. I cannot say enough 25/10 in every respect.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff caring and friendly and community feel. Rooms and building always tidy and clean. Welcome to visit anytime.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

April 2014

2014 Carehome.co.uk Awards

Recipient: Silverwood (Rotherham)

Date: Friday 04 Apr 2014

more details

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Care Home Idol 2016

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