Hartwell Residential Home

117 Jumble Lane, Ecclesfield, Sheffield S35 9XJ

Hartwell Residential Home, Sheffield, South Yorkshire
Hartwell Residential Home, Sheffield, South Yorkshire
Hartwell Residential Home, Sheffield, South Yorkshire

Hartwell Residential Home has thirty-one rooms available for residential care, in a relaxing environment highly-suited to the practice of efficient care.

A day care and respite care service is also available to the local community, meaning carers are able to contribute to the lives of many families with their in-depth expertise.

Residents enjoy a versatile accommodation, with an activities programme and regular outings to place of interest, together with in-house entertainment and a nutritious food menu.

Group: Four Seasons Health Care

Person in charge: Maria Whittaker (Homes Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 34 residents

Registered Care Categories*: Old Age

Single Rooms: 32

Shared Rooms: 1

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hartwell Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Hartwell Residential Home has a Review Score of 9.5 (9.481)

The Review Score of 9.5 (maximum of 10) for Hartwell Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Hartwell Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Hartwell Residential Home is calculated as follows: ( (47 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.735 Points relating to the number of positive Reviews for Hartwell Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered beds ÷ 5). 5 Reviews ÷ 6.8 Target = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartwell Residential Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartwell Residential Home

  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum came to Harwell Residential Home late November 2016. She settled in very quickly. The staff and management are fantastic and made her feel very welcome.

How likely would you be to recommend Hartwell Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit the ladies regularly on a weekly basis and they are all really happy with the service they receive. They are all well cared for, fed/warm and there is no smell as you enter. The staff are really catering and friendly and they don't seem to have a quick turnover of staff which I think is good. I would recommend this home to people as the residents seem happy and entertained.

How likely would you be to recommend Hartwell Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

From the day our relative came to Hartwell she has had first class care. The warm homely environment feels very special and she has settled in nicely. We could not wish for her to be in a more safe and caring environment and it puts our minds at rest to know she is so well cared for 24 hours a day. The entertainment and activity programme is so well thought of and really gives her things to look forward to and tell us about when we visit. The meals are excellent and the menu is very varied. 10/10 and a big thank you to the management and staff of giving such an excellent quality of care.

How likely would you be to recommend Hartwell Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is excellent cannot be praised enough. My mum has been there 6 months now and is exceptional although over the last month staff/carers has been cut, head office ought to do a 12 hour shift and see how hard they work. The food has also deteriorated, i understand a new kitchen thing has come in, my mum for lunch yesterday had pasta, turnip, parsnip and carrot. God knows who came up with that, also afternoon tea with cake stands, cup and saucers, has been stopped residents loved it. Change is not always for the best.

How likely would you be to recommend Hartwell Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maria Whittaker, Home Manager at Hartwell Residential Home responded to this review on 30 Mar 2016:

Hi Louise, thank you for taking the time to review Hartwell Residential Home - we really appreciate your kind words and feedback. In relation to your concerns regarding the food here, we try our best to cater to everyone’s taste and will always listen to any suggestions you or your relative would like to see on the menu. Afternoon tea is still ongoing, although I am looking to purchase the cake stands for this. If you do have any further concerns, please do not hesitate to contact me. Best wishes, Maria.

I went through turmoil having to finally realise my mum was not safe in her home and that her dementia would not let her live how she had planned. Hartwell, when I first put my mum there for respite, were so caring and assuring and they let me see how my mum would be best cared for. It is now so nice to see she is cared for, clean, safe and any health issues are quickly assessed. My mum is now a permanent resident of Hartwell, we all visit each week and at different times, we never feel unwelcome, and staff will always tell us how she is, and discuss any concerns.

How likely would you be to recommend Hartwell Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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