Regent Hotel

11 North Marine Drive, Bridlington YO15 2LT

Group: Sandylane Ltd

Person in charge: Elaine Maynell (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Single Rooms: 23

Shared Rooms: 2

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £400 – £500

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Regent Hotel: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.6 Regent Hotel has a Review Score of 4.6 (4.583)

The Review Score of 4.6 (maximum of 10) for Regent Hotel is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Regent Hotel in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Regent Hotel is calculated as follows: ( (14 Excellents x 5) + (10 Goods x 4) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Regent Hotel is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = -0.25

    2. Target of 5.4 positive Reviews (27 registered beds ÷ 5). 0 Reviews ÷ 5.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Regent Hotel?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Regent Hotel

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

I was greeted at the door by the manager who was extremely welcoming and friendly. My first impression was how clean and cosy the home was. The residents were well taken care of while I was there and a member of staff was always on hand to deal with needs or queries. The rooms were homely and this atmosphere was present throughout the home. I was incredibly impressed with the services provided and would highly recommend the Regent Hotel to others.

How likely would you be to recommend Regent Hotel? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Edith Parkin, Director at Regent Hotel responded to this review on 04 Jan 2016:

Thank you for your comments about The Regent which I will pass on to our manager and staff. We do our best to look after all our residents and we want to make their stay with us as enjoyable and comfortable as it can possibly be.

I am so happy with the care given at the Regent Hotel, I don't know where to begin!! The Manager is excellent - she has made my mom's transfer from Sheffield as stress free as possible. Her staff are absolutely amazing! The care given, anticipating my mom's needs, and communication and respect shown to her is beyond reproach. The staff are always with the residents, if they are not busy they are socialising with them in the lounge. This is always a difficult decision to make, placing a loved family member into the care of others. I am just thankful that I loved this place on my first visit, and that my instincts were right. And that a room was available, of course!!!
Well done to all the staff- you have created a very special home for my mom and others! Thank you x

How likely would you be to recommend Regent Hotel? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Edith Parkin, Director at Regent Hotel responded to this review on 15 Dec 2015:

Thank you so much for taking the trouble to say such lovely things about The Regent. Your mum has fitted in really well and we love having her as a resident. I will certainly pass on your comments to all our staff, who work tirelessly to ensure that our residents have a happy and fulfilling time with us.

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Awards / Recognitions

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Care Home Idol 2016

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