Windsor Court Care Home, Goole, East Riding of Yorkshire
Windsor Court Care Home, Goole, East Riding of Yorkshire
Windsor Court Care Home, Goole, East Riding of Yorkshire

Located within the area of Goole, Yorkshire, Windsor Court Care Home is a purpose built 77 bedded property offering Dementia, Nursing, Residential, Respite and Palliative care.

At Windsor Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Windsor Court pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Patricia Owen (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 77 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest CQC* Report on Windsor Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 05 Sep 2016

Please contact us for information regarding our bed availability

Current Reviews

9.7 Windsor Court Care Home has a Review Score of 9.7 (9.709)

The Review Score of 9.7 (maximum of 10) for Windsor Court Care Home is based on 60 Review/Recommendations in the last 2 years. This Review Score of 9.709 is made up of a Quality Score of 4.709 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.709 for Windsor Court Care Home is based on 60 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.709 for Windsor Court Care Home is calculated as follows: ( (519 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 709 Ratings = 4.709

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Windsor Court Care Home is calculated as follows:

      1. 60 Positive Reviews = 3

      2. 0.1 x 60 Positive Reviews = 6.000 (maximum score = 1)

      3. (60 Positive Reviews ÷ 77 Registered Beds) x 2 = 1.558 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Windsor Court Care Home?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor Court Care Home

  • Resident / Service User
    23
  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

The Overall Average of all the Ratings in the following 

22 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 22 reviews. Ratings from the 38 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My brother is on the nursing unit, all excellent care given, would highly recommend this care home.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In general very good. Just odd times the carers need to do more.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All staff very friendly and considerate towards mum and family. Management very approachable and friendly. Cannot fault the care given to mum.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have always found the staff/nurses/carers very approachable with a genuine interest in the well being of "mum". Nothing seems to be too much trouble at all. The whole atmosphere in the home is one of concern and respect and most of all friendliness and care.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

So happy with aunties care that we brought our mam here as well before she passed away, lovely facilities (shop,cafe) staff very friendly and helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything excellent. No problems.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nanna settled happy, so family's happy.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything within this facility is very good. My mother has always just had plain food and although near the end, she did not like the food, but she had difficulty in eating, which would have exasperated the problems.
Since writing this my mother has passed away, the staff have been excellent throughout my mothers stay and have been excellent and caring towards all their patients.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This home has demonstrated what care should be about.They always put the resident first and have gone that extra mile in caring for mother particularly when the provision of a dental service in the area let her down.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nothing is too much trouble. Dad is well looked after, well fed, staff always helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my Mum went into Windsor Court I was quite upset as her wishes were always to stay in her own home. When this because impossible I very reluctantly conceded defeat. However a few months later things have slotted into place. My mum is happy very importantly. She comes home for a visit every other week. I hope this continues, it helps the all important family link. Her carers are great. Nothing is too much trouble. She is fed like a queen, her room is very nice and comfortable with her own en-suite. All in all a difficult time but with help from the Manager now running smoothly. Highly recommended

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are kind and helpful and very friendly. My mother is vegetarian so a bit more variation with her food (which I think is the only vegetarian one there) would sometimes encourage her to eat more. I think all care homes are horrendously expensive. I suppose this one is average for its area.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

HC-One, Careline Team at Windsor Court Care Home responded to this review on 30 Nov 2015:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. There is a vegetarian option on the menu daily which includes pasta dishes, vegetable bakes, jacket potatoes, omelettes and salads etc, however we have asked the staff to speak to your mum and asked how we can extend the menu to meet her choices. We have now added vegetable pies, veggie burgers, fingers, and sausages of her choice. Thanking you again for taking the time to provide really helpful feedback about the home.
We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve

My aunty arrived at Windsor Court in January 2015 into the nursing unit, as a cancer patient she was really ill, she couldn't take care of herself in any way, and was deteriorating rapidly. The first class care she received has been second to none. She has gained weight and flourished. She also has a stoma and all the staff day and night help her with this. Her dignity has been restored. She likes staying in her room listening to the radio and doing crosswords although the staff encourage her to join in with all the activities on offer, but she prefers her own company. Also I would like to say the home is spotless.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Windsor Court is a very friendly approachable home on all fronts. My auntie has had a very difficult year but has thrived under the care of some very dedicated staff. She entered Windsor Court having had a terrible accident falling, she then lost her husband and then broke her hip. Windsor Court, particularly the lady who is her section manager, have been exemplary. With encouragement she is now walking again and is very settled.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home always has a warm and friendly feeling. It is clean, in fact very clean. The rooms are well furnished and cosy. Well kept gardens. I visit several residents at the home who were there when I visited my mum. My friend spends a lot of time in the lounge which has a bar installed in memory of my mum. It would be nice to think the bar is in use several times a week so residents can enjoy a 'drink' and a chat. Staff are all levels and in all areas are very good.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean the meals are good and all the staff are very friendly.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad says the home's alright so it must be!

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in Windsor Court for almost one year now, she has loved being there, from the start. I took her for a look around and she asked the manager if she could move in right away, she feels safe and secure there. She loves the company, she never gets lonely and the staff are lovely there. If she has anything to say she says it, she lets them know if anything is wrong. The garden has been a blessing too. She is in her element.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Apart from personal family problems I have felt cared for, supported in all ways from my first day here. First impressions here were very good.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father suddenly needed respite. He is 92 and lived independently, very active with a loving family living in a scattered area. Windsor Court is so welcoming, caring and my father wished to stay there permanently as his ability to climb stairs. Cope with trips and daily chores was failing. He had a broken arm after one fall. Great anxiety at night caused him to make this decision. Peace of mind all around. Facilities, care and food indeed all excellent.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Dad moved to Windsor Court about a month ago. His dementia is progressing and as a family we decided we needed him close by so we could visit him more often. The transfer was handled with the utmost care and professionalism. As a result he has settled quickly and appears happy in his new surroundings. All members of staff are friendly and supportive which is very much appreciated during this difficult period of our lives. Thank you for your ongoing care and attention!

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband needed more looking after than I was capable of giving on coming directly from hospital after about three weeks. My daughter and I were delighted to find Windsor Court so close to home and the atmosphere left us feeling that this could be a happy choice for some weeks at last. I think we were right.

How likely would you be to recommend Windsor Court Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I've been visiting Windsor Court for several years as both my sisters came to live here so I was always visiting. I have come in for respite but if the time came my first choice is Windsor Court. The food is excellent no complaints at all

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Been here on respite going home today (17-7-15) Just to see if we can manage but if I can't I will be phoning the home to see if I can come back it is a very caring care home we have everything we would want good food. Hairdressers for the ladies, pub, sheet shop good company.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank all the staff at Windsor Court for making my mums last days as peaceful and comfortable as possible. Would recommend it to anyone, nothing was too much trouble. All very friendly and helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and nursing that my wife experienced in the last week of her life was exemplary. I could not find any fault with the Balmoral Unit. All my family and friends who visited my wife in the unit commented on her care. The staff could not do enough to to make my wife's last days as comfortable and dignified as they could. My thanks to all at Windsor Court.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law was a resident for under a week, before she died she was admitted to the Balmoral Suite for Palliative care. The care she & the family received was outstanding. Staff really cared and were compassionate. This is all staff from the care workers to the registered nurses, we can't praise them enough. They ensured her last days were comfortable and she has a dignified death.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Been well looked after while I've been here, all the staff are very good and the activity lady has offered to do any shopping I need which is a blessing as my family live away and I am blind. I think I will be happy here.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gran is very well looked after, always clean and presentable. Staff are very welcoming.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Windsor Court is a visually pleasant, welcoming home from home for residents. My mum is well cared for and treated with respect and support; needing absolute constant vigilance in view of her disabilities. Her family is very grateful to the staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Since coming into Windsor Court in November of last year, after having a stroke, my mum Teresa has had the best care possible. My mum is bedridden, double incontinent and peg fed. I cannot thank all the staff enough for their kindness towards my mum. They are sensitive to her needs and help my mum keep her dignity. Pat is an excellent manager, Dan and Denise who predominately deal with my mum's peg feed are the two most wonderful people I have ever met and every single carer who deals with mum's needs are very caring.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is run in a thoughtful and considerate fashion giving excellent care to the residents. During the short time my mother has been a resident, the staff have been extremely helpful and supportive during a difficult time for our family. Thank you.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Such a nice home. My room looks out towards the beautiful gardens where I can see all the lovely flowers, plants and people taking a walk. All the girls are kind and funny, they make you laugh all the time, a fun home.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Girls are so very kind, enjoying my time here, very clean, food excellent, no complaints.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Food good, staff talk to you like family. Very happy to be here.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

For the short time I've been here I have loved every moment. I just have to ask and the staff try and sort it there and then. A very friendly home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into the home after my wife went into hospital and I needed respite care. Windsor Court is first rate and hopefully my wife is also coming for respite while she is recovering. Our every needs will be met.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very efficient staff, clean, well run. Mum is very happy here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum is very happy since she has been in this care home, she is very well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Only been here for a short time but it's very good, all my needs are met with kindness.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife is very happy in Windsor Court, I would highly recommend this home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Windsor Court care home is absolutely beautiful,the minute I walked into the home I loved it. All the rooms are lovely,stunning and very decorative. All the staff are wonderful, they are very professional and polite whilst they all do an excellent job. The residents are very well looked after, and treated with dignity and respect. Myself and my family could not ask for a better place for our mum. We cannot fault anything at all. I highly recommend the care home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joan is well looked after, staff are very good. Food is also good.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the home is wonderful. After my past week of settling in the staff are wonderful, I absolutely love it here. It is better than home. From the bottom of my heart I love the place and the staff. I don't meet anybody here that are not nice to me.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff look after me well. They know what I need. Ian keeps my room lovely and clean. He always has time for a bit of fun. Sue makes sure I am looked after. I am well satisfied, what else can I say layed here and looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff extremely caring and helpful, very secure always clean. Nice little tea room to chat. Highly recommended.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean and warm home, staff are excellent. Tea room facilities are available for residents and visitors, security excellent.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brothers been in for 2-3 years always found it satisfactory.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I moved into Windsor Court a few months ago my every need is met. As soon as they could I was moved from my old room back corridor to a newly decorated one right at the front. I was even asked what colours I wanted everything about Windsor Court is more than excellent.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into Windsor Court after a fall which left my arm in a sling, I came in just before Christmas I've enjoyed my stay but am pleased to be going home. Windsor Court is spotlessly clean, the food is home cooked and if ever I need to go into care again I hope Windsor Court is given to me. Thank you Denise for spending time to explaining things and getting my paper and finding out what I needed to know.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

First my daughter came to look around Windsor Court, the same afternoon I came back with her. I made my mind up in the first five minutes everyone was having such good fun with Denise, she spoke to me like I was her family, I wanted to stay there and then, this is my last home but a happy home.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My daughter first looked at Windsor Court Care Home for me and she chose first class. I've made more new friends (residents and staff) in a few short weeks than I have in the 95 years I've been alive. I wish I had come here a long time ago.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The best staff and the best care, food is very good and I am not leaving here.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is excellent, the girls do their best to get to you as quickly as they can. I am very happy here, my room is just as I want it and my family can visit whenever they want.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into the home just before Christmas on respite care but I am still here due to my health not being to good. The staff are very caring, I can't do the activities but the activities lady came to see me at least once a day to check that I am ok. My stay has been a good one.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I came to live here over a year ago with my husband who sadly passed away early December. I couldn't have asked for more kindness from all the staff. I have moved rooms now and now on the resident side of the home I have made new friends and join in with the activities, I am also happy and content, a true home from home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I've only been in Windsor Court a few weeks, but its lovely, all staff are so kind.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy in my care home. I still have my independence; I can go into town on my scooter and go out into the garden and read my paper whenever I want to. My scooter can go on the mini bus so I can join in with the trips with the activity lady Denise.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is happy at Windsor Court. If you want a job doing, ask the carers and they do their best to do it straight away.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I went on a trip to the Seaside and had a lovely day, all the staff are kind and we are well looked after.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

September 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Windsor Court Care Home