Carisbrooke Manor, Scunthorpe, North Lincolnshire
Carisbrooke Manor, Scunthorpe, North Lincolnshire
Carisbrooke Manor, Scunthorpe, North Lincolnshire

Group: Kapil Care Homes

Person in charge: Gio Akers (Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 43 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Carisbrooke Manor: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Carisbrooke Manor has a Review Score of 9.6 (9.636)

The Review Score of 9.6 (maximum of 10) for Carisbrooke Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Carisbrooke Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Carisbrooke Manor is calculated as follows: ( (86 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Carisbrooke Manor is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered beds ÷ 5). 11 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carisbrooke Manor?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carisbrooke Manor

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Great-granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

All staff very helpful, clean and tidy in all areas of the home. Food is of an excellent standard at all times. Security is very good, staff friendly towards visitors and didn't matter what time of the day you went.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil, Head Office at Carisbrooke Manor responded to this review on 17 Jan 2017:

Thanks for your review, Neil, and for saying you're extremely likely to recommend us.

My experience visiting Carisbrooke Manor is enjoyable. The staff are lovely and friendly and very caring and nothing is too much trouble for them.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anil, Head Office at Carisbrooke Manor responded to this review on 17 Jan 2017:

Thank you for your review. We'll pass on your kind words to our staff!

Absolutely loved it, no complaints the staff were excellent. Food was gorgeous.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil, Head Office at Carisbrooke Manor responded to this review on 12 Jan 2017:

Thank you for your review, Vera. We're glad you loved it here.

Very friendly care staff who are most obliging to my father's needs. Haven't seen much in the way of activities throughout the day or many outings although I have been assured they do take place. Christmas party brilliant! So much hard work went into organising it as well as looking after the residents. Laundry lady very good as must be a very difficult job sorting residents clothes. Father nearly always looks clean and tidy. Only once seen him in stained clothes. Generally very pleased with the care given at Carisbrooke Manor.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Anil, Head Office at Carisbrooke Manor responded to this review on 13 Jan 2017:

Hi Elaine, thank you for taking the time to review us and for saying you're extremely likely to recommend us. You'll be glad to hear we have an Activities Coordinator come into the Home every day with a very varied and enjoyable (we hear!) program. She also arranges regular trips and outings for any of our residents who'd like to come along.

Excellent service and care and I'm made to feel very welcome on each visit. Nothing is too much trouble.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil, Head Office at Carisbrooke Manor responded to this review on 03 Jan 2017:

Thank you for taking the time to review us, we really appreciate your kind words and will let the team know.

My mother (who has just died) was in Carisbrooke Manor for five years and was well cared for. The care home was recommended to us by others who had relatives there. The residents are well cared for and treated with respect. There are no nasty smells when you enter and it is kept very clean. The staff keep you well informed of any mishaps e.g falls and are very approachable at all times. I would certainly recommend this care home to anyone who cared about their relative.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anil, Head Office at Carisbrooke Manor responded to this review on 22 Dec 2016:

Thanks for your review E C. It's great to know that we were recommended to you, and that you'd recommend us to others.

No problems with the home. If ever Mum is ill or needs an ambulance, we are informed. Food is good and whenever Mum wants a cup of tea, she gets one. Her clothes get washed and put away in her wardrobe. The staff are always helpful and if we have a query, someone sorts it.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anil Kapil, Head Office at Carisbrooke Manor responded to this review on 10 Jan 2017:

Thank you for taking the time to review. We're pleased to know that you are extremely likely to recommend us.

My Father-in-Law goes two days a week for respite and in November he stayed for a four night period. It was his third time staying in and each time the care provided was excellent. He likes to go and the staff are all excellent with him. When you go to Carisbrooke it is like you are going to a family home because of how it is. There is a lovely atmosphere here. All the residents I have spoken to seem really happy there.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anil Kapil, Admin at Carisbrooke Manor responded to this review on 07 Dec 2016:

Thank you, Keith, your feedback is much appreciated, we'll pass on your kind words to our staff.

I visit my mother at Carisbrooke Manor several times a week. I have always found the staff to be very friendly and helpful. My mother is very well cared for and I have no complaints about anything.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil Kapil, Admin at Carisbrooke Manor responded to this review on 07 Dec 2016:

Thank you for taking the time to leave a review, JS. We'll let our staff know of your positive experience with them.

This is the second year my mother has been a resident of Carisbrooke Manor and the service has proved excellent. The staff are its main asset as they are attentive, professional and approachable. Such was the poor physical condition of my mother that her end seemed near, but due to the staff at Carisbrooke Manor, her condition has improved better than would have envisaged. My experience of care homes is limited, but I do not know of any way that the home could be improved upon.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anil Kapil, Admin at Carisbrooke Manor responded to this review on 07 Dec 2016:

Thank you for your review. We're really happy to know you've seen a good improvement in your mother.

This is a very friendly and welcoming home. The staff are lovely and go above and beyond to make sure my Grandma is looked after. The home is clean and tidy and has no odour. The manager has an open door policy and there is always someone available to talk to. There is regular entertainment in and out of the home so my Grandma doesn't miss out on social interaction. There was never a doubt about which home I wanted my Grandma in. I wouldn't choose another.

How likely would you be to recommend Carisbrooke Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil Kapil, Admin at Carisbrooke Manor responded to this review on 07 Dec 2016:

Thank you, Lauren. Our staff will be really pleased to hear your glowing review.

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