Norwood House

15a Station Road, Gunness, Scunthorpe DN15 8SU

Norwood House, Scunthorpe, North Lincolnshire
Norwood House, Scunthorpe, North Lincolnshire
Norwood House, Scunthorpe, North Lincolnshire

Norwood House is situated in an imposing Grade II listed building in the heart of Gunness, surrounded by beautiful well-tendered and secure grounds for the residents to enjoy. With a calm and tranquil atmosphere, Norwood House is ideal for those looking for somewhere safe and comfortable to live.

The entire home has been designed to specifically meet the needs of the elderly suffering from dementia related conditions. This is achieved with the use of specialist dementia furniture, lighting and signage throughout the home.

The owner believes that wonderful accommodation, large modern en-suite rooms are now a norm and aims to exceed all local homes in the area through offering the best facilities, an active and busy events calendar and a great atmosphere to encourage life, independence and friendship.

Please enquire for a free trial of the facilities. Day Care, Permanent or Short term. Whatever the situation Norwood House can assist. The team are more than happy to offer a tour and complimentary stay to trial their services. Home visits and transportation can be arranged.

Owner: Heera Care Ltd

Person in charge: Jeanette Elliott (Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 26 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to full pre-assessment. Ages 45+.

Languages Spoken by Staff (other than English): British Sign Language, Punjabi Mirpuri, Welsh, Irish, Hindi, Panjabi, Punjabi, Polish

Single Rooms: 26

Shared Rooms: 0

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £350 – £700

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Norwood House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.5 Norwood House has a Review Score of 8.5 (8.502)

The Review Score of 8.5 (maximum of 10) for Norwood House is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.502 is made up of a Quality Score of 4.617 Points (maximum of 5) relating to the rating and a Quantity Score of 3.885 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.502 for Norwood House is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.617 for Norwood House is calculated as follows: ( (38 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.617

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.885 for Norwood House is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 26 Registered Beds) x 2 = 0.385

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Norwood House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norwood House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

1 Reviews* is 4.2 out of 5

*The Average Rating only uses ratings from the 1 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

This care home has gone from strength to strength over the past year. This is due to a new Manager and management initiatives, willingness of the owner to spend money to improve the facilities, and new staff who are making a difference.

It is nice to go into the home and see the staff interacting with the residents, and keeping them active.

There is still more money being spent at present. For example a new Sensory Garden is being built, which I presume will be ready for residents use in the spring.

Keep up the good work!

Thanks

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Residents experience high quality care in fabulous surroundings - the home has recently been redecorated and certainly has a "WOW" factor.

It smells welcoming and happy when you walk in the door and the staff are always cheerful and happy, I enjoy visiting as it is a pleasure rather than a chore!

There are lots of activities going on for the residents to join in with.

How likely would you be to recommend Norwood House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is really bright and cheerful, everyone is very happy and the staff are lovely, mum loves it there. It always smells clean. They always have a choice at meals. People come in to entertain them, singers etc. Staff take really good care of mum.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Norwood House. The carers are very dedicated to caring for people, talking and interacting with them and treating them with dignity and respect. Dad only spent six months in their care,before he sadly passed away, but when ever you visited dad he was happy, clean and tidy, the staff were always very friendly and informed you of any problems. The management are always willing to help. The place just has a happy and calming atmosphere, the rooms are nicely decorated and clean. Dad was cared for in a safe, caring and homely environment.

How likely would you be to recommend Norwood House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would like to recommend this care home to anyone who is making the difficult decision to move their loved one into a care home, particularly anyone suffering from dementia. My Dad sadly passed away after only 6 months at Norwood House, but during that time, he was cared for in a friendly atmosphere by amazing staff. I was particularly impressed with how quickly he settled in and how calm all the residents were. He was respected and maintained his dignity throughout his stay. The owner, manager and carers took time to get to know him and I was always kept well informed. Myself and my family were always made to feel welcome and I always left, confident that Dad was safe and being well looked after.

How likely would you be to recommend Norwood House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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