The Granby, Harrogate, North Yorkshire
The Granby, Harrogate, North Yorkshire
The Granby, Harrogate, North Yorkshire

The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The foyer at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across Harrogate Stray.

There is a superb collection of reading material including books, magazines and papers in the Tockwith Library. A mini cinema provides popular and classic films for residents' enjoyment.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there are many excursions available, as well as workshops. A range of recreational activities take place in the beautifully restored Crystal Room.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

Group: brighterkind

Person in charge: Deborah Gittins (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 6

Rooms with ensuite WC: 42

Facilities & Services: Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Granby: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.8 The Granby has a Review Score of 8.8 (8.786)

The Review Score of 8.8 (maximum of 10) for The Granby is based on 21 Review/Recommendations in the last 2 years. This Review Score of 8.786 is made up of a Quality Score of 4.036 Points (maximum of 5) relating to the rating and a Quantity Score of 4.75 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.786 for The Granby is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.036 for The Granby is calculated as follows: ( (75 Excellents x 5) + (114 Goods x 4) + (52 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 248 Ratings = 4.036

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.75 for The Granby is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 48 Registered Beds) x 2 = 0.750

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Granby?

  • Extremely LIKELY
    11
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The Granby

  • Resident / Service User
    15
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

21 Reviews is 4 out of 5

So far only a short time here, but a very enjoyable time. Including a very interesting and fun time out. So far all my needs have been met. One thing one could not find better, staff for help and friendliness which I needed.
One complaint, the shower room, more water ends up flooding the floor and sometimes the carpet, however careful one is. Thank you to staff.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Would like more traditional meals, don't see management, would be nice to see them to chat with.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very happy whilst I have been here.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The staff are very caring. The management seem to change far too regularly to give real confidence in the long term direction of what should be a successful care home. The costs seem very high by comparison to other homes in the area.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

The Granby is a warm, friendly and welcoming home where nothing seems to be too much trouble for any of the staff. The staff are patient, tolerant and very caring. My aunt is sometimes a very difficult person to deal with and they give a great deal of time to her when specially needed. The food is good, an important feature. The residents all look small and well cared for. They are happy and smiling- for those that can - which is noticeable to visitors.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very welcoming on entrance, staff very helpful and pleasant.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Granby is a welcoming and impressive home where the residents are well cared for. The atmosphere is usually cheerful and comfortable. The fabric of the building and rooms is best described as faded elegance but I understand a refurbishment programme is in hand. Otherwise it seems clean and tidy and has a fresh atmosphere.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Since my fathers first ever visit I found not only my father was, and still is, treated with utmost respect, nothing seemed too much trouble. The rooms are spotlessly clean and all facilities that could be required. Bathrooms immaculate and with all help aids available. On to the restaurant....what can I say!! French chefs! Formidable, always a very varied menu and good quality too. Entertainment in The Granby appeared to be of interest and always something to do. For any potential residents of The Granby I would rate it's hospitality, staff, rooms, food, grounds, upkeep, all very highly and I know my father is happy here and being well looked after.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit many care homes, this one is outstanding.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted to be settled in a lovely room having been allowed to bring many items of furniture etc from my home. Leaving your family home is very difficult and everyone at The Granby has made it easier with their help and kindness. I'm allowed as much independence that I want but help comes quickly when I need it.
My family found The Granby for me and made a very good decision. I would recommend it to anyone wishing to be in the Harrogate area. Thank you.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally the care is quite good but recently the food has not been quite up to standard or amount. I am hoping for better in the future.

How likely would you be to recommend The Granby? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Bethany Gibbons, Marketing Assistant at The Granby responded to this review on 24 May 2016:

Thank you for your comments – we welcome your views, which will help us to improve our care services. In order for us to do this we need more details from you. Please contact us directly at customercare@brighterkind.com and we will ensure your comments are acted on accordingly.

Afternoon cakes could be nicer.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

From day one I have been treated with the utmost respect from all the staff. I have had issue with the odd meal, but overall that standard is good.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I am now at the age of 97 so when my daughter and my son-in-law go on holiday they like me to come here knowing that I shall be ok and well looked after. Everyone is very happy here and so we are very happy too. This is a lovely home with loving care and can be recommended to anyone. Most windows looked out to trees and lawns and I can watch the birds and rabbits and also cars arriving with visitors which is always interesting. The staff are good and happy to help you with your needs. All goes well.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are good, but it feels as though there are not enough of them. I think that there are not enough commodes. I also think that the carers are not paid enough for the hard work they do.

How likely would you be to recommend The Granby? Unlikely

Average Rating: 

 3.9 out of 5

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I arrived at The Granby in mid April 2015. My two daughters had visited more than six care homes in Harrogate and chosen three for me to look at. I was very impressed with The Granby and after a trial period of two weeks chose to stay. My room is very good and the staff who care for it are very efficient. My one complaint is the quality of the food has gone down and the combining of the nursing residents with the other residents has not been a success for the lunch meal.

How likely would you be to recommend The Granby? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Standards have dropped for The Granby. Food not always hot enough.
More variety of food offered.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

More variety of food to be offered.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Overall the home is of a good standard with very clean rooms. The food is very reasonable and there is always things going on.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is very clean, furnished to a good standard with nice food and good care given from the carers.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I came here six years ago and felt very relieved that I no longer had the stress of cooking for myself and providing all the care, washing clothes etc, cleaning rooms. Care was voided by the community, but not very satisfactorily. Other people will do things to help, but not usually with the care one does for oneself.
Just recently I have been asking for porridge - small always. One of the carers settled the matter - small was half a bowl. Back we are again to a full bowl! Our bowls are huge, suitable for active young men. The cooking has been slapdash.
The new curtains provided are attractive, but the fabric leaves a lot to be desired.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Staff Profiles

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Care Home Idol 2016

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