Owner: Hilltop Manor Residential Care Home Ltd

Person in charge: Alison Green (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 35 residents

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 27

Shared Rooms: 4

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hilltop Manor: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 7.8 (7.824)

The user Review Score of 7.8 for Hilltop Manor is based on 1 Review/Recommendations. This Review Score of 7.824 is made up of 4.667 Points relating to the ratings and 3.157 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

Mum has been living at Hilltop Manor since September 2012, when we could no longer look after her at home. She had been living within my family for a year prior to her moving to Hilltop and I was dreading the move. Alison and the team were wonderful, helping me and my family to adjust to mum being with them, and supporting the family as much as mum with the move.

Mum really struggled in the first 6 months to adjust to being in a new home. The team at Hilltop were wonderful at helping her to adjust, making her feel wanted and valued and giving her small jobs to do to keep her busy. They are well trained to support people with Alzheimer's, which is clear from the outset in the way the speak and handle each person individually - showing the level of care you would wish for a loved one.

It hasn't been easy and mum still has her ups and downs with her illness but at each stage the team at Hilltop have helped and support mum and our family to deal with whatever the situation is in the best possible way.

HIlltop is not the most luxurious - but is clean and well maintained. However, Hilltop has what really matters - staff that really care about each resident as if they were their own family and the peace of mind this gives me and my family outweighs any posh furnishings. I wouldn't want my mum to be anywhere else and can only be thankful to have found such a caring place for her to live.

I would recommend you go to Hilltop and look not at the outside but the people inside… the friendliness of the staff and the contentment of the people who live there. its not a care home - its just home for my mum and her mates that live there…

How likely would you be to recommend Hilltop Manor? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2015

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