Armstrong House, Gateshead, Tyne & Wear
Armstrong House, Gateshead, Tyne & Wear
Armstrong House, Gateshead, Tyne & Wear

Armstrong House in Gateshead offers expert nursing and residential care to a capacity of seventy-one residents, adhering to national care standards and looking to ensure each individual enjoys a satisfying lifestyle. Carers have an extensive range of skills and consult regularly with other healthcare professionals to make sure care is appropriate to a service user's needs. The latest care technology is incorporated where possible and an activities programme allows for a wide range of hobbies to be pursued.

Group: Care UK Nursing & Residential Care Services

Person in charge: Shirley Somerville (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 71 residents

Registered Care Categories*: Dementia

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 55+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate EMI Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Armstrong House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (9.040)

The Review Score of 9 (maximum of 10) for Armstrong House is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.040 is made up of a Quality Score of 4.73 Points (maximum of 5) relating to the rating and a Quantity Score of 4.31 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.040 for Armstrong House is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.73 for Armstrong House is calculated as follows: ( (91 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 122 Ratings = 4.73

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.31 for Armstrong House is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 71 Registered Beds) x 2 = 0.310

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The home was clean and well run by the staff and very nice to the residents.

How likely would you be to recommend Armstrong House? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Transferred from hospital after falling to recover from injuries.

How likely would you be to recommend Armstrong House? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

My husband has been a resident for 1 year, the care given is first class. He has clean clothes every day and if needed he will be changed. Carers have a good communication skills with him, and see to all his needs.
Manager has improved conditions since taken over and has an open door policy. Residents and families have a meeting once a month when we are kept up to date with future developments of refurbishment. All staff are friendly and approachable.

How likely would you be to recommend Armstrong House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The short time my mother has been in Armstrong House, she has been treated with respect and has had wonderful care. The hardworking staff make time for relatives and are very kind and friendly. Armstrong House is very clean and well equipped and has a wonderfully happy atmosphere.

How likely would you be to recommend Armstrong House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The short time our family have had to visit our mam at Armstrong House has been made much easier thanks to them, help given to mam by all the members of staff. The home is well run and all the residents are treat with great dignity, patience and care. The family visits have been less stressful than could have been simply because of how welcoming the staff have been and we all wish to say a huge thank you to the manager, nurses, staff for all your help this short time.

How likely would you be to recommend Armstrong House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father recently passed away peacefully at Armstrong House. The care and nursing he received was excellent. Dad had a great relationship with many of the wonderful staff in basement. They went above and beyond the call of duty giving so much care and love and compassion. My dad passed in comfortable familiar surroundings with dignity surrounded by very special people (earth angels). The staff also gave support at a difficult time. Many thanks to all, your kindness will never be forgotten.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

the care taken by all the staff for my mother is excellent. They have looked after her so well they also help the families of the residents and they are very friendly. It's like a big family I couldn't have chosen a better home for mum. She has had happy times here.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall very good, possibly more activities.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our Golden Wedding anniversary was in December and I would like to say how much I appreciated the staff making it a special occasion. The table setting was very professional and their cards even included one from my husband. The same happened again at Christmas - residents and relations were sitting in a big circle enjoying their tea in a typical traditional family way. Each time my friends and family have been very impressed. Thanks to Katy & Jennifer.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent, efficient. The nursing staff are helpful and friendly. Glynnis the senior carer is a treasure, Debbie the manager is really caring. Joy the deputy manager is efficient and organised. The administrators are friendly.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are brilliant, they genuinely care and know the patients needs.
The manager is always there for relatives to talk and help with any needs. Debbie has made vast improvements. She has also made us feel welcome and makes sure we are kept up to date.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Armstrong House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

June 2014

Job Vacancies

Registered Nurse

£12.50-£15.50 per hour (Care Home / Nursing Home • Full Time)
Gateshead, Tyne & Wear

Staff Profiles

Debbie

Debbie Douglas

Job Title: Home Manager

Description:

Debbie Douglas is home manager at Armstrong House. She tells what she thinks makes a good care home manager.

The key elements that make someone a good care home manager are excellent communication skills as well as extensive knowledge and experience of what they do. They need to have a good overview of every team member’s job.

It’s also up to the home manager to set the standard in terms of quality. They need to be constantly ensuring that everything, from the care being delivered, to the activities being planned and the food being served is of the highest possible standard. What’s great is when we receive positive feedback from residents and families. Then we know we’re getting it right.

The atmosphere here at Armstrong House is fantastic and new residents and visitors often remark upon it. They’re also impressed by the way we deliver adult care with dignity, while finding the time to have fun. By the afternoon everyone’s settled and the fun begins – it’s my favourite part of the day. Our staff have great personalities (I think Care UK care homes have staff who are great fun while being dedicated to the people they care for) and are generally a great team. So over the coming months I’ll simply be helping them to build upon the good practice they’re already demonstrating every day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Armstrong House