Southernwood

Trafford, Allerdene Estate, Low Fell, Gateshead NE9 6LH

Southernwood Promoting Independence Centre in Gateshead provides support for people who struggle to live alone and allows people to live independent lives.

Southernwood is one of 4 Promoting Independence Centre's and can offer short term accommodation for up to 24 people at a time whilst allowing service users to meet new people and participate in daily activities.

Southernwood specialises in mental health care, dementia care as well as physical disabilities and care for older people.

The staff at Southernwood work with outside organisations to help users of the centre to live independent lives.

Group: Gateshead Council

Person in charge: Janet Regan (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Local Authority Owned , 24 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Single Rooms: 24

Rooms with ensuite WC: 24

Latest CQC* Report on Southernwood: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.761)

The Review Score of 9.8 (maximum of 10) for Southernwood is based on 51 Review/Recommendations in the last 2 years. This Review Score of 9.761 is made up of a Quality Score of 4.761 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.761 for Southernwood is based on 51 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.761 for Southernwood is calculated as follows: ( (477 Excellents x 5) + (120 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 610 Ratings = 4.761

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Southernwood is calculated as follows:

      1. 51 Positive Reviews = 3

      2. 0.1 x 51 Positive Reviews = 5.100 (maximum score = 1)

      3. (51 Positive Reviews ÷ 24 Registered Beds) x 2 = 4.250 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I have enjoyed my stay in Southernwood. I have made lots of new friends in staff and other residents. I have had a good laugh and have enjoyed the activities. The staff, food and activities have all been of a high standard. It's nice to have people listen to you and be interested.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pleasantly surprised on my first visit to care home. Very clean. Rooms spacious. Essential furniture- plain cleanliness. Bathroom adjoining with all necessary equipment. My husband had a key worker overseeing his welfare. Staff were efficient, reliable and caring, going that extra mile to see that service users were content. Activities organised by staff. Outside entertainers came on occasion and were enjoyed by service users and staff. My husband was well cared for and wished to go again as he enjoyed the experience. I would strongly recommend this facility.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother was in Southernwood for assessment and re-rehabilitation. During her stay the staff were all friendly, welcoming and supportive to her and myself.
They cared for her very well and gave an honest and excellent assessment of her condition and behaviour.

How likely would you be to recommend Southernwood? Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Staff very aware of problem facing service users and the difficulty of a small group of patients.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Felt very comfortable and welcome here. Staff treated me well and were able to accept how deaf I was and needed extra time to understand what was being said.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay, it has been very nice. I love the food and playing bingo. The staff have all been very nice to me. I would love to come back again.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Clean and caring. My aunt thrived in the environment.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Following a period of ill health and a 2-3 week stay in hospital I was encouraged to stay in this care home facility before returning home. This proved to be the right choice as I have been extremely well looked after and thanks to the carers for retaining my independence and because of this transition I return for home tomorrow!

How likely would you be to recommend Southernwood? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was not happy about leaving my home - but staff have helped as to understand why I need to go into long term care.
I was involved in picking my own place as well.
Staff here are very friendly and happy even when very busy.
Will miss Southernwood and wish I could liver here.
the food was really good and made to feel safe.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother suffers from 2nd stage alzheimers disease compounded by repeated water infections that require increasingly stronger antibiotics. Mam was admitted to Southernwood again for 24 hour care and and I must share my gratitude and external appreciation for the quality of care provided by all the staff at Southernwood. This home is to be commended for it's professional approach in dealing with vulnerable folk. I have no hesitation in recommending Southernwood as an excellent care home.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I've learnt a lot from other people. I've been well cared for and watered. Enjoyed my meals. I felt safe while I was in Southernwood and if I had to come back here health wise I would.
Staff were good girls and you could speak your mind and explain any problems.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the centre to be excellent. Both the staff and the food are first class. My only negative is the bed was too narrow. I have loved the company and the chatter. I have loved the day centre as I feel I have 'used my brain'.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I did not like the idea of coming to Southernwood but I'm so glad I did- I have never regretted it - I will be sorry to leave. I have loved the staff, the food, the day centre. I have made many friends and heard many stories about people lives.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bedroom could have been larger as I have a lot of equipment. I have loved the time I have been here- everything is fantastic- its been out of this world.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was in Southernwood from the 31st Jan until 14/1/16. I was very happy with the care given. All staff were there for me when I needed any support. My meals were nice, although I was also on build up drinks. Fully supported by all staff, very happy with my care, glad I came here before returning home.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my short time at Southernwood while waiting package of care. The support was outstanding by all staff cannot fault this service. If I need to go anywhere it would be Southernwood, very high standards. Good job we have support like this. Well done all.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent 4 short periods of respite at Southernwood since November 2014 until October 2015 and a 5 week period of assessment in November/December 2015 and on all occasions I was confident she was in very capable hands. My mother was very happy and had full confidence in the staff to look after her. There was a very happy family atmosphere which was very evident to me on my visits.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Having had my mother in for respite on three occasions this year, my family and I cannot thank the staff of Southernwood enough for their kind care and attention which was given to her. The standard of care was more than we ever expected and to know our mother was in good hands was most pleasing for the whole family, and gave us peace of mind to know she was being well looked after.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Love coming to Southerwood for my holidays while my son is on his holidays. He always emails to book my place which is great. Staff work very hard and are always smiling, treating everyone with respect and dignity, I would say all the staff. Love the day care activities.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum taken in for urgent respite care. Mum settled in very quickly - appeared clean, tidy, well fed and cared for. Staff friendly, very hard working, very supportive. I am impressed by the fact staff know what she has been doing, how she is coping. Very pleased with service provided.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are brilliant with my Nanna, who has serious dementia. They are pushing her to use her memory as much as possible, and she does seem happier while there.

They are looking after her well, and monitoring her closely. I felt very reassured that she was being well looked after. All the staff I met were friendly, and helpful and the whole building had a very lovely feel about it. Rooms are basic but very clean and have plenty of space in there.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mam was only there one night and then got put back into hospital but the staff there were very friendly and showed a lot of compassion for my mam and were very kind and bent over backwards to help her. My family hold every respect for their dedication.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was allocated respite care to enable my family to go on a much needed break. She received a warm welcome from staff and gave us very positive feedback when we returned and came to see her. Southernwood staff were very caring and monitored mum's health closely to ensure that she had access to medical support when needed. At all times they kept our family updated and could be relied on to do their best for mum.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was looked after with dignity, care and consideration, staff were attentive and caring. Mam felt at home and safe. Cannot speak too highly of the establishment, they were excellent.

How likely would you be to recommend Southernwood? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I came to Southernwood I was underweight and did not look after myself - living in a caravan on a farm. I am now much better in myself - I've put weight on and enjoy company more. Staff at Southernwood and my social worker have helped me get a new house with support and sorted out my pension. I feel now I have an identity and look forward to my future - you cannot fault the lasses here, they really encouraged me to get where I am. Thank you.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been in Southernwood before for assessment and respite. This is his fourth time and he is in for assessment following a fall which has left him with a broken arm. He is 90 yrs. old and the break in his arm is near the shoulder so he cannot have plaster just a collar and cuff. He has lost his confidence walking and is in pain. The staff at Southernwood once again are excelling at looking after him. They have patience with him and treat him with utmost dignity. He is always immaculately dressed and clean. I am a retired nurse and have high standards. I can highly recommend the wonderful home Southernwood.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good care.
Great place for respite.
Friendly staff.
Flexible.
Good Food.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Trusted the staff with dad. Staff felt genuine. Home sometimes smelled of urine. Home looked tired and worn. Remote controls for TV too complicated. Staff always acknowledge you and I felt they actually cared. Home did not look much but the staff more than made up for it.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I come to Southernwood for respite to give my wife a break. Can't fault anything about Southernwood from manager to all staff- great. Always treated with respect and dignity, keep up the great work.

How likely would you be to recommend Southernwood? Extremely Likely

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have thoroughly enjoyed my stay in Southernwood. Staff have been friendly and helpful, nothing seemed to bother them. I also enjoyed taking part in the day care activities.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been happy and have enjoyed my stay and would come back for respite. The staff have been very kind and helpful and I've enjoyed the company of other service users.

How likely would you be to recommend Southernwood? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This was my husbands first stay at Southernwood due to reorganisation of care provision, so he was very apprehensive..On returning home,he could not have given everyone higher praise than to say "I will happily go back! "

Congratulations and thanks to them all.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well appointed room and en-suite bathroom, excellent meals and tea making facilities good laundry service, friendly staff and dedicated. Activities arranged. Smoking provision.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law has recently become a resident at Southernwood and has been treated with absolute dignity, warmth and with a sincere caring attitude in this wonderful care home. The staff are very caring and they ensure all residents are very happy and feel cared for and wanted. The staff are also excellent when dealing with family members and could not do any more to ensure all involved are very happy and secure with the situation. I would highly recommend this care home to any vulnerable person who needs to be cared for and who wants to be somewhere which is very friendly and very safe. Thank you Southernwood!

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Southernwood is an excellent centre and also the staff. I came in regulararly for respite and also day care activities. I would recommend Southernwood to anyone wishing short term stay.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care at Southernwood is second to none. It's the best care ever my mother has received and this includes many hospital stays. Southernwood may not have the bells and whistles of the most expensive care homes, but the staff have show compassion and attention and have treated my mother with dignity and respect, which for me is most important. When my mother first went into Southernwood she was really frail within a week she was back to her lovely self and this was down to the care she has received. For the first time for as long as I can remember I can sleep at night knowing my mother is safe. My family cannot thank the staff enough.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was transferred to Southernwood from hospital for assessment. This was a six week stay unfortunately my mother fell and fractured her wrist which changed things. I would like to stress this was no fault of the home it was one of the reasons she required assessment as she had been falling. I couldn't fault the staff and management they do an excellent job in difficult circumstances. I rated the rooms and facilities lower as I feel they could do with upgrading but that is no fault of the staff.

How likely would you be to recommend Southernwood? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am writing this with my fathers knowledge and consent. My father has stayed at Southernwood on one occasion prior to this stay and was happy and content to return for respite care. He was treated with care and dignity at all times. He enjoyed his meals very much, laundry was taken and returned the same day. His room was comfortable, he was helped to shower and dress by carers. He enjoyed some of the activities i.e bingo overall he cant speak more highly of the care home. Myself and my family are happy and settled that my dad was content and happy with his stay. Southernwood deserves to be recognised for the fantastic service it provides, long may it continue.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the first time my brother has been in respite. I was always reluctant to leave him because I looked after him myself and I never thought he would get the care I gave to him. He has learning disabilities and suffers from Bi-Polar Disorder so he needs a lot of care. But coming into Southernwood I was happy to leave him after speaking to the manager and staff knowing that they would take care of him. I felt peace of mind and please he was in a safe environment.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have Dementia so they say and I tend to forget things quickly. I asked staff to write this as I leave tomorrow- If I forget they remind me. They treat me as a friend and a person, the food is lovely and my room always clean. I will remember you always even if I do forget. Thank you.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum was admitted for 6 weeks rehab. assessment after falling frequently at home and worsening of her dementia.
The staff and management were very kind, helpful and caring towards mum. The food was good and readily available.
The bedroom was basic and not being able to add any personal items made it even more cell like. The main living room was small and there were not enough armchairs meaning residents were often had to stay sitting at the dining table. Mum often commented "I cannot get a seat" and If she left her seat she fretted it would be taken on her return, because resources are limited. I understand the lack of facilities and activities and the staff did very well in restricted circumstances.

How likely would you be to recommend Southernwood? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Really enjoyed my stay, only came for a short break (respite) will look forward to coming back. Staff very friendly and help.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Understanding and caring to the person in the home and visitors alike. Everybody is friendly and helpful.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Mam stayed here for six weeks respite. The care and attention she received was excellent. The staff provide a very effective and efficient service both carers and administrators.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff were very attentive and considerate. My mother was looked after with respect and dignity. The atmosphere is friendly and management were approachable. A range of activities were on offer to stimulate and encourage residents. Mother felt safe and assured.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Could not fault my stay at Southerwood care and support was excellent.
Will be returning again for more respite stay to give my wife a break.
Treated with dignity all the time, staff asking for choices.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault anything about Southernwood, I was staying for a week's respite. The staff work to a very high standard and very professional.
I would go back for a holiday any time, made some lovely friends. Would just go back for the staff. Would just like to say "Thank You".

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our mother Betty was transferred from the QEH to Southernwood for assessment. Our family were concerned because she is independent and with our help has lived alone for a number of years. She settled in very well and did not want to leave. The staff were exceptional. They were highly trained, professional and very caring. We cannot thank them enough.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I can not fault the care or the support from all the staff and are very friendly and willing team. I've enjoyed my time at southernwood, very high standard. Always given a choice of menu everyday. I enjoyed joining in the activities overall view it's a well run centre.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my weeks respite stay at Southernwood. Everyone from manager to floor staff do a great job, very friendly and supportive. Loved the food, very high standard of cleanliness. Enjoyed the company will be going in July- like a 5 star hotel.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were extremely kind to my mum and myself, I felt I knew them really well. I observed them to be very kind to other residents. I visited at all times of day and night, mum was always clean and tidy, they helped feed her (she was assessed as needing 24 hour nursing care), they sat with her and reassured her, mealtimes were organised, clean and tidy. I felt we were helped all the way. Activities were organised by staff, quiz, manicures etc.

How likely would you be to recommend Southernwood? Extremely Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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