Primrose Court Care Home

241 Normanby Road, South Bank, Middlesbrough TS6 6SX

Primrose Court Care Home, Middlesbrough, Cleveland & Teesside
Primrose Court Care Home, Middlesbrough, Cleveland & Teesside
Primrose Court Care Home, Middlesbrough, Cleveland & Teesside

Primrose Court is a small, traditional, friendly and caring home based in South Bank, Middlesbrough.

The home provides 24 hour total care and support for short or long term care and respite care. The home has a person centred approach to care which is delivered by a team of well motivated trained staff.

Primrose Court has over twenty years experience and offers a wide range of facilities from 24 hour care to home cooked meals and can cater for special diets on request.

The care home has disabled facilities with a lift covering all levels. All rooms have TV/phone points with 24 hour call system. There are no restricted visiting hours for the family and friends.

Primrose Court, with the help of all the staff and carers, creates homely and comfortable surroundings to ensure that each person feels as if they never left their own home and are part of an extended family.

Owner: Primrose Court Care Ltd

Person in charge: Angela Cann (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 20 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 20

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £443 – £520

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The easiest way to reach Primrose Court is to follow your satnav!, However it is still very easy: From A1 just follow A66 or A19 , drive straight through Middlesbrough, passing two round-abouts, after the second round-about turn right at the traffic lights into Normanby Road, South Bank. Located half a mile down, opposite the new health centre building, just before the next set of traffic lights.
Follow signs for: Redcar, Eston, South Bank.

Visiting:

For family and friends there are no visiting restrictions, although it is appreciated if visitors visited during sensible times, e.g. not too early or too late at night.

Parking:

A small car park at the front as well as on-street parking facilities. More parking is available at the Health centre located opposite.

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.2 (8.200)

The Review Score of 8.2 (maximum of 10) for Primrose Court Care Home is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.200 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.2 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.200 for Primrose Court Care Home is based on 1 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 5 for Primrose Court Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.2 for Primrose Court Care Home is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 20 Registered Beds) x 2 = 0.100

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Very welcoming, shown around by a member of staff, very knowledgeable about the home and activities. Answered all questions and gave valuable info which helped with decision making. I have visited several times, always made very welcome, nothing is too much trouble, which makes you feel confident leaving your loved one in their care. Happy friendly home. Beautiful rooms. Excellent staff.

How likely would you be to recommend Primrose Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2016

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