Primrose Court

241 Normanby Road, South Bank, Middlesbrough TS6 6SX

Primrose Court, Middlesbrough, Cleveland & Teesside
Primrose Court, Middlesbrough, Cleveland & Teesside
Primrose Court, Middlesbrough, Cleveland & Teesside

Primrose Court is a small family owned care home with a traditional, friendly and caring feel.

Located in South Bank, Middlesbrough, the care home is ideally situated for the local GP and health centre, chemist, library and various shops.

Primrose Court is in the middle of a lively, vibrant and area and has a hair salon and large conservatory where residents can rest and relax. Residents at the home also have access to a well-kept garden and seating area.

The home provides 24-hour care and support for residents on a short or long-term basis and can also provide respite care, day care and trial stays.

Primrose Court offers a person centred approach to care which is delivered by a team of friendly, hard-working, caring and highly-motivated staff who will do anything to make each resident feel comfortable during their stay.

The home provides various daily activities and outings which are organised by the home's activity manager for residents to take part in.

Primrose Court has over twenty years experience of caring for the older people and offers home cooked meals and can cater for special diets if required.

The care home has disabled facilities with a lift covering the first floor. All rooms have TV/phone points with 24-hour call system. There are no restricted visiting hours for the family and friends.

Primrose Court, with the help of all the staff and carers, creates homely and comfortable surroundings to ensure that each person feels as if they never left their own home and are part of an extended family.

Owner: Primrose Court Care Ltd

Person in charge: Angela Cann (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 22 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: NHS, LOCAL AUTHORITY, PRIVATE, ETC, ALL WELCOME. Ages 60+.

Languages Spoken by Staff (other than English): Gujarati, Hindi, Swahili

Single Rooms: 18

Shared Rooms: 2

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single from £443 , Personal Care Shared (per person) from £443

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The easiest way to reach Primrose Court is to follow your satnav!, However it is still very easy: From A1 just follow A66 or A19 , drive straight through Middlesbrough, passing two round-abouts, after the second round-about turn right at the traffic lights into Normanby Road, South Bank. Located half a mile down, opposite the new health centre building, just before the next set of traffic lights.
Follow signs for: Redcar, Eston, South Bank.

Visiting:

For family and friends there's no visiting restrictions, although it is appreciated if visitors visited during sensible times, e.g. not too early or too late at night.

Parking:

A small car park at the front as well as on-street parking facilities. More parking is available at the Health centre located opposite.

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 09 Aug 2016

we have four vacancies currently for people requiring 24 hour total care and support.

Current Reviews

8.2 Primrose Court has a Review Score of 8.2 (8.191)

The Review Score of 8.2 (maximum of 10) for Primrose Court is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.191 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.191 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.191 for Primrose Court is based on 1 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 5 for Primrose Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.191 for Primrose Court is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 22 Registered Beds) x 2 = 0.091

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Primrose Court?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Primrose Court

  • Daughter of Resident/Service User
    1

Very welcoming, shown around by a member of staff, very knowledgeable about the home and activities. Answered all questions and gave valuable info which helped with decision making. I have visited several times, always made very welcome, nothing is too much trouble, which makes you feel confident leaving your loved one in their care. Happy friendly home. Beautiful rooms. Excellent staff.

How likely would you be to recommend Primrose Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Primrose Court

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Primrose Court

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Primrose Court