Main Street, Ellenborough, Maryport CA15 7DX
Owner: Dales Care Homes Ltd
Person in charge: Graham Iredale (Manager)
Local Authority / Social Services: Cumbria County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents
Registered Care Categories*: Old Age • Physical Disability
Single Rooms: 40
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single £373 – £434
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on The Dales: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
The Dales has a Review Score of 4.8 (4.833)
The Review Score of 4.8 (maximum of 10) for The Dales is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Dales in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for The Dales is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 0 Points relating to the number of positive Reviews for The Dales is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = -0.25
Target of 8 positive Reviews (40 registered beds ÷ 5). 0 Reviews ÷ 8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Dales?
Reviewer Connection to The Dales
Submitted from a Website Submission by Irene G on Wednesday 16 September 2015. Relates to August 2015.
My mother spent the last few months of her life at The Dales. The care she had was excellent. The staff are very cheerful and friendly. They are also very knowledgeable and kept me well informed of my mother's condition. Eating arrangements are very flexible. I was always made welcome at any time. My mother died amongst friends.
How likely would you be to recommend The Dales? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent