Rhoslan Residential Care Home

52/56 Everard Road, Rhos-on-Sea, Colwyn Bay LL28 4HA

Rhoslan Residential Care Home, Colwyn Bay, Conwy
Rhoslan Residential Care Home, Colwyn Bay, Conwy
Rhoslan Residential Care Home, Colwyn Bay, Conwy

Rhoslan is an adapted property set in a quiet community within walking distance to the desirable village of Rhos-on-Sea which sits on the beautiful North West Wales coastline.

The home offers comfortable and homely environment where qualified staff are on hand 24/7 to provide support to individual tailored care as required.

There are no visiting restrictions and residents are free come and go as they wish, activities and outings can be arranged with the individual as desired.

Group: Rosewood Healthcare Ltd

Person in charge: Gwyneth Conway (Registered Homes Manager.)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 33 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alcohol Dependence (past or present)

Admission Information: Ages 62+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 33

Shared Rooms: 0

Rooms with ensuite WC: 33

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care & Social Services Inspectorate* Report on Rhoslan Residential Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.7 Rhoslan Residential Care Home has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Rhoslan Residential Care Home is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.658 is made up of a Quality Score of 4.81 Points (maximum of 5) relating to the rating and a Quantity Score of 4.848 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.658 for Rhoslan Residential Care Home is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.81 for Rhoslan Residential Care Home is calculated as follows: ( (138 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.81

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.848 for Rhoslan Residential Care Home is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 33 Registered Beds) x 2 = 0.848

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Rhoslan Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rhoslan Residential Care Home

  • Resident / Service User
    13
  • Sister of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

14 Reviews is 4.8 out of 5

My sister has settled well into Rhoslan. The staff made her very welcome and spent time with her to support and reassure her on admission. I have always found the staff to be positive, pleasant and helpful at all times. They are always ready to listen to both my sister and myself if we have any questions.

The food and cleanliness of the home are excellent. My sister really enjoys her varied and tasty meals. The activity programme the residents have is also excellent. The manager is always at hand to help.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved to Rhoslan Residential in May 2016. I lived in a support placement before. The staff have made me feel very welcome. The food is very good here. I enjoy the activities.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to Rhoslan Residential Care Home for a two-week respite and have settled her. The staff are professional and friendly nothing is too much trouble for them. I have decided to stay here permanently.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really enjoy residing at Rhoslan Residential Care Home, the staff are very friendly and helpful. I enjoy the day to day activities in the home and in particular the summer garden fete they put on for us. I would recommend the home to anyone needing care. I also really enjoy the meals.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been a resident at Rhoslan Residential Care Home for two years. I came here when I was very poorly, thanks to the staff I have moved back to the community to live. The staff have helped me to get back on my feet, I now live in a shared accomodation and that is thanks to the staff at Rhoslan Residential Care Home.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with everything, all the staff have been very good to me and I'm really happy here, I really enjoyed the summer fete arranged for us all. I would highly recommend the home and I would come again myself.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have lived here for four years. The staff will go out of their way for you. I have a son who is ill and they arranged transport for me and a member of staff came with me on their day off. I have settled here as class it as my home.

How likely would you be to recommend Rhoslan Residential Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lived here for 3 years, have settled. Staff are very caring. Nothing is too much trouble. I have all my family pictures on my wall. Very homely. I am very happy here.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved here 3 years ago for respite. Have been here since, settled made it my home.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring and friendly staff, excellent food.

How likely would you be to recommend Rhoslan Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find Rhoslan very good, friendly with good food.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved in 2014 at Christmas. I was living at home on my own, came into Rhoslan for company over Christmas period and have stayed here since.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived her for over three years and have settled in very well. I feel supported by the staff and can approach them over anything. The food provided is very good and will be served any time of the day if I am hungry.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I moved in December 2015, for respite care. I have settled in very well and have made it a permanent home. Staff are very friendly and will go out of their way for you.

How likely would you be to recommend Rhoslan Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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