Sunrise of Cardiff

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF

Sunrise of Cardiff, Cardiff, Cardiff
Sunrise of Cardiff, Cardiff, Cardiff
Sunrise of Cardiff, Cardiff, Cardiff

The Sunrise of Cardiff Assisted Living neighbourhood provides comfort and warmth in a home-like, non institutionalised environment. Their approach to residents is one of individual and personalised care with dignity, independence, privacy and freedom of choice as a priority. They organise many activities which include a variety of trips and social events. The focus is residents’ well being and helping them make the most out of every day. Pets are most welcome. In addition, they offer person centred specialised Dementia care within a Reminiscence neighbourhood. Accommodation sizes vary, but are all designed to provide generous living space with full en-suite facilities in surroundings every resident can be proud to call their home. Mission statement: To champion the quality of life for all seniors.

Group: Sunrise Senior Living

Person in charge: Liz Williams (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 99 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Full individual needs assessment prior to admission. Ages 50+.

Single Rooms: 61

Shared Rooms: 19

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Sunrise of Cardiff: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.7 Sunrise of Cardiff has a Review Score of 8.7 (8.698)

The Review Score of 8.7 (maximum of 10) for Sunrise of Cardiff is based on 14 Review/Recommendations in the last 2 years. This Review Score of 8.698 is made up of a Quality Score of 4.435 Points (maximum of 5) relating to the rating and a Quantity Score of 4.263 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.698 for Sunrise of Cardiff is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.435 for Sunrise of Cardiff is calculated as follows: ( (104 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.435

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.263 for Sunrise of Cardiff is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 99 Registered Beds) x 2 = 0.263

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Sunrise of Cardiff?

  • Extremely LIKELY
    8
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunrise of Cardiff

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

14 Reviews is 4.4 out of 5

Wonderful calm atmosphere plenty of activities. Respect of individuals excellent. Good rooms and able to bring own furniture which helps residents to settle well and excellent assisted living service.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Heather, Marketing Assistant at Sunrise of Cardiff responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

My mother has been in Sunrise for two years now and she is loving it. She is looked after extremely well and is happy.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Heather, Marketing Assistant at Sunrise of Cardiff responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

I am very pleased with the care my mother receives. The home has a lovely ethos. The staff are very friendly and the manager clearly leads them well. They are happy around the home. The set up of the building (presumably a standard design) is excellent. The Bistro is a lovely place to chat to her and have a cup of coffee. It feels more like a warm hotel than a care home. My mother is a practising Christian and the fortnightly service run by a local church is a lovely event that is a great encouragement to her. She loves the grounds which are very well met. Her physical needs are met well.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather, Marketing Assistant at Sunrise of Cardiff responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

All the staff are warm and welcoming. Every time I come to visit my dad, nothing is too much trouble for them despite them being busy most of the time. When I leave my dad I can rest assured he is in the best place, safe well fed and secure.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 12 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We love having your Dad with us at the Community.
The Sunrise of Cardiff Team

5*. Staff, cleanliness, attention - fantastic. Mum's only complaint is the food.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 14 Oct 2016:

Thank you for taking the time to review Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Cardiff Team

The social and activity side of things is a real credit to this home. Unfortunately, since requiring nursing care at a far higher cost my grandmother has experienced many problems with overstretched care staff and often bad attitudes.
Complaints to head office management were met with a lack of serious engagement with issues of safety and care.

How likely would you be to recommend Sunrise of Cardiff? Extremely Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Good

Staff: Poor

Activities: Excellent

Management: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Staff are very friendly but too few in number. A number of residents seem to be left on their own in the lounge area - it would be nice to see staff encouraging groups to talk to the lonely ones who may need help to join in.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Heather, Marketing Assistant at Sunrise of Cardiff responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives and will look into addressing the issues that you have raised.
The Sunrise of Cardiff Team

My husband has been in Sunrise of Cardiff for 30 days respite when I could not longer look after him. The manager was extremely helpful in facilitating him coming to Sunrise of Cardiff, even to sending carers to visit my husband at his daughter's house where he was staying. My husband who is retired and rather deaf found it difficult to communicate with the men on his table, who were also deaf. He is reluctant to speak to a group of women who sit in the bistro. There are very few men who socialise downstairs so he has been heavily reliant on me for company. I encourage him to join in the activities but a lot of those, especially those after supper, were not led by anyone. The concierge would pour drinks and put some music on, but 'meditation' for example was not structured or led. So activities for my husband have been disappointing. The evenings then are very long as supper is at 4.45.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sunrise of Cardiff is a wonderful residential home. My mother is very happy there and that gives me peace of mind that she is in the best place for her needs. The care is very good all of the staff are lovely, food fantastic and wonderful rooms to have activities, gardens kept well. Treated with care and dignity at all times 100% the best.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are welcoming. When feedback is given a response is evident. Residents are encouraged to participate in activities.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

One of the only homes around Cardiff to have a double room available for a couple with different needs and didn't want to separate after 75 years!. Didn't like paying up front free for the 'garden'. The garden is not too accessible. Facilities, food, room are all very good. Lack of uniforms is great. Care is good and can never be perfect but always room for improvement.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is only when visiting and having a relative to stay in residential care that you realise what an extraordinary job is done. All of the care staff here are exceptional and never have I had any concerns for my relatives safety. Not sure I can afford to move in yet!

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has had such a good time throughout Christmas and into the New Year, all the way through to her birthday towards the end of January. She has been fully engaged with many of the activities organised and having been at Sunrise for about six months or so, is not only mentally more alert but physically and healthy and very content.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The general standard of Sunrise is very good. However the food is not that good when you look at the costs residents have to pay. There is a lack of quality and variety. The kitchen is closed sometimes and good quality sandwiches are not generally available. Activities are poor with no stimulation for residents. There seems to be a lack of soft drinks and snacks available and no themed evenings arranged. The cheese and wine evenings are poor with a lack of quality and quantity.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 15 Feb 2016:

Thank you for taking the time to review Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We run a full activity program which are tailored to suit individual needs. Our Bistro also offers drinks and snacks throughout the day.
We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

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Awards / Recognitions

Job Vacancies

Staff Profiles

Liz

Liz Williams

Job Title: General Manager

Description:

My background is in nursing and I have been fortunate in my career to enjoy a range of employment within both the clinical and care sectors. I joined Sunrise at the beginning of this year and am thrilled to be leading a highly professional, dedicated and motivated team. Each and every day without exception our team provides outstanding care espousing our core values including Respect, Trust, and Joy in Service for our residents. It is so rewarding to see our residents enjoying every day here with good friends, good food and a vibrant activities programme.

Michelle

Michelle Swindenbank

Job Title: Assisted Living Co-ordinator & Registered Manager

Description:

As Assisted Living Co-ordinator I have the wonderful position of being able to see and spend time with residents on an individual basis. Every day is different in my role and it’s the uniqueness of each individual that never ceases to bring me great satisfaction, whether its being able to help deal with any issues or just sharing some special private time. These individuals are my greatest teachers.As Registered Manager I am part of a robust team who work hard together to ensure Sunrise of Cardiff adheres to the regulations stipulated by CSSIW ( Care & Social services Inspectorate Wales) to ensure the community is a centre of excellence.

Wendy

Wendy Ticehurst

Job Title: Reminiscence Co-ordinator

Description:

Our reminiscence neighbourhood is a unique and carefully thought out environment for those who have problems with their memory. We promote individuality and independence in every aspect of daily living. Carefully selected staff create a homely environment where the focus is on seizing the moment with every individual’s own pathway through their dementia. We have a beautiful self-contained garden where residents are free to wander safely amongst plants and shrubs which have memory provoking aromas and bright colours. My team and I love seeing our residents engaging with us in our environment where they are supported to maintain and perhaps regain some forgotten skills.

Dorothy

Dorothy Wright

Job Title: Activities and Volunteers Co-ordinator

Description:

As Activities Co-Ordinator I am responsible for creating a full and varied mix of events, outings and activities for our residents to enjoy. We have such talented people within our community and it is wonderful to be able to show these talents off with art classes, flower arranging, cake decorating, quizzes and talks to name but a few of the many many things we offer. Non-residents are always welcome to come and join in with us so please feel free to pop in – we guarantee a warm welcome!

Elisabeth

Elisabeth May

Job Title: Director of Community Relations

Description:

As part of my role I meet with people who are looking towards the future for either themselves or for a loved one. I am so proud to be able to show everything which Sunrise has to offer: our beautiful community and gardens, the fantastic room options, activities and entertainment, wonderful dining and outstanding care. The reward of seeing how people thrive once they have moved in with us is absolutely priceless.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Cardiff