Sunrise of Cardiff

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF

Sunrise of Cardiff, Cardiff, Cardiff
Sunrise of Cardiff, Cardiff, Cardiff
Sunrise of Cardiff, Cardiff, Cardiff

The Sunrise of Cardiff Assisted Living neighbourhood provides comfort and warmth in a home-like, non institutionalised environment. Their approach to residents is one of individual and personalised care with dignity, independence, privacy and freedom of choice as a priority. They organise many activities which include a variety of trips and social events. The focus is residents’ well being and helping them make the most out of every day. Pets are most welcome. In addition, they offer person centred specialised Dementia care within a Reminiscence neighbourhood. Accommodation sizes vary, but are all designed to provide generous living space with full en-suite facilities in surroundings every resident can be proud to call their home. Mission statement: To champion the quality of life for all seniors.

Group: Sunrise Senior Living

Person in charge: Liz Williams (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 99 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Full individual needs assessment prior to admission. Ages 50+.

Single Rooms: 61

Shared Rooms: 19

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Sunrise of Cardiff: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

7.9 Sunrise of Cardiff has a Review Score of 7.9 (7.884)

The Review Score of 7.9 (maximum of 10) for Sunrise of Cardiff is based on 5 Review/Recommendations in the last 2 years. This Review Score of 7.884 is made up of a Quality Score of 4.283 Points (maximum of 5) relating to the rating and a Quantity Score of 3.601 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.884 for Sunrise of Cardiff is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.283 for Sunrise of Cardiff is calculated as follows: ( (30 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 60 Ratings = 4.283

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.601 for Sunrise of Cardiff is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 99 Registered Beds) x 2 = 0.101

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Sunrise of Cardiff?

  • Extremely LIKELY
    2
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Cardiff

  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

5 Reviews is 4.3 out of 5

All staff are welcoming. When feedback is given a response is evident. Residents are encouraged to participate in activities.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

One of the only homes around Cardiff to have a double room available for a couple with different needs and didn't want to separate after 75 years!. Didn't like paying up front free for the 'garden'. The garden is not too accessible. Facilities, food, room are all very good. Lack of uniforms is great. Care is good and can never be perfect but always room for improvement.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is only when visiting and having a relative to stay in residential care that you realise what an extraordinary job is done. All of the care staff here are exceptional and never have I had any concerns for my relatives safety. Not sure I can afford to move in yet!

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has had such a good time throughout Christmas and into the New Year, all the way through to her birthday towards the end of January. She has been fully engaged with many of the activities organised and having been at Sunrise for about six months or so, is not only mentally more alert but physically and healthy and very content.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The general standard of Sunrise is very good. However the food is not that good when you look at the costs residents have to pay. There is a lack of quality and variety. The kitchen is closed sometimes and good quality sandwiches are not generally available. Activities are poor with no stimulation for residents. There seems to be a lack of soft drinks and snacks available and no themed evenings arranged. The cheese and wine evenings are poor with a lack of quality and quantity.

How likely would you be to recommend Sunrise of Cardiff? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 15 Feb 2016:

Thank you for taking the time to review Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We run a full activity program which are tailored to suit individual needs. Our Bistro also offers drinks and snacks throughout the day.
We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

Job Vacancies

Staff Profiles

Liz

Liz Williams

Job Title: General Manager

Description:

My background is in nursing and I have been fortunate in my career to enjoy a range of employment within both the clinical and care sectors. I joined Sunrise at the beginning of this year and am thrilled to be leading a highly professional, dedicated and motivated team. Each and every day without exception our team provides outstanding care espousing our core values including Respect, Trust, and Joy in Service for our residents. It is so rewarding to see our residents enjoying every day here with good friends, good food and a vibrant activities programme.

Michelle

Michelle Swindenbank

Job Title: Assisted Living Co-ordinator & Registered Manager

Description:

As Assisted Living Co-ordinator I have the wonderful position of being able to see and spend time with residents on an individual basis. Every day is different in my role and it’s the uniqueness of each individual that never ceases to bring me great satisfaction, whether its being able to help deal with any issues or just sharing some special private time. These individuals are my greatest teachers.As Registered Manager I am part of a robust team who work hard together to ensure Sunrise of Cardiff adheres to the regulations stipulated by CSSIW ( Care & Social services Inspectorate Wales) to ensure the community is a centre of excellence.

Wendy

Wendy Ticehurst

Job Title: Reminiscence Co-ordinator

Description:

Our reminiscence neighbourhood is a unique and carefully thought out environment for those who have problems with their memory. We promote individuality and independence in every aspect of daily living. Carefully selected staff create a homely environment where the focus is on seizing the moment with every individual’s own pathway through their dementia. We have a beautiful self-contained garden where residents are free to wander safely amongst plants and shrubs which have memory provoking aromas and bright colours. My team and I love seeing our residents engaging with us in our environment where they are supported to maintain and perhaps regain some forgotten skills.

Dorothy

Dorothy Wright

Job Title: Activities and Volunteers Co-ordinator

Description:

As Activities Co-Ordinator I am responsible for creating a full and varied mix of events, outings and activities for our residents to enjoy. We have such talented people within our community and it is wonderful to be able to show these talents off with art classes, flower arranging, cake decorating, quizzes and talks to name but a few of the many many things we offer. Non-residents are always welcome to come and join in with us so please feel free to pop in – we guarantee a warm welcome!

Elisabeth

Elisabeth May

Job Title: Director of Community Relations

Description:

As part of my role I meet with people who are looking towards the future for either themselves or for a loved one. I am so proud to be able to show everything which Sunrise has to offer: our beautiful community and gardens, the fantastic room options, activities and entertainment, wonderful dining and outstanding care. The reward of seeing how people thrive once they have moved in with us is absolutely priceless.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Cardiff