Sunrise of Cardiff, Cardiff, Cardiff
Sunrise of Cardiff, Cardiff, Cardiff
Sunrise of Cardiff, Cardiff, Cardiff

The Sunrise of Cardiff Assisted Living neighbourhood provides comfort and warmth in a home-like, non institutionalised environment. Their approach to residents is one of individual and personalised care with dignity, independence, privacy and freedom of choice as a priority. They organise many activities which include a variety of trips and social events. The focus is residents’ well being and helping them make the most out of every day. Pets are most welcome. In addition, they offer person centred specialised Dementia care within a Reminiscence neighbourhood. Accommodation sizes vary, but are all designed to provide generous living space with full en-suite facilities in surroundings every resident can be proud to call their home. Mission statement: To champion the quality of life for all seniors.

Group: Sunrise Senior Living

Person in charge: Liz Williams (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 99 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Full individual needs assessment prior to admission. Ages 50+.

Single Rooms: 61

Shared Rooms: 19

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Sunrise of Cardiff: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8 (8.040)

The Review Score of 8 (maximum of 10) for Sunrise of Cardiff is based on 2 Review/Recommendations in the last 2 years. This Review Score of 8.040 is made up of a Quality Score of 4.8 Points (maximum of 5) relating to the rating and a Quantity Score of 3.24 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.040 for Sunrise of Cardiff is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.8 for Sunrise of Cardiff is calculated as follows: ( (16 Excellents x 5) + (4 Goods x 4) ) ÷ 20 Ratings = 4.8

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.24 for Sunrise of Cardiff is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.1 x 2 Positive Reviews = 0.200

      3. (2 Positive Reviews ÷ 99 Registered Beds) x 2 = 0.040

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

Friendly welcome always from the ladies on the reception desk. Entrance hall again very welcoming, clean and comfortable - very nice also to have the facilities to make a drink at anytime. Dining room feels as if you are in a restaurant with lovely furniture and clean linen cloths on the tables. Bedrooms and bathrooms always clean.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Luxurious accommodation. Expansive lounges. Choice of menu for lunch and dinner. Wide independence encouraged all rooms en-suite all rooms. Have a kitchenette. Lovely gardens. Very helpful staff not much more expensive than very much more inferior homes.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Sunrise of Cardiff

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2014

Job Vacancies

There are no jobs posted yet for Sunrise of Cardiff

Staff Profiles


Liz Williams

Job Title: General Manager


My background is in nursing and I have been fortunate in my career to enjoy a range of employment within both the clinical and care sectors. I joined Sunrise at the beginning of this year and am thrilled to be leading a highly professional, dedicated and motivated team. Each and every day without exception our team provides outstanding care espousing our core values including Respect, Trust, and Joy in Service for our residents. It is so rewarding to see our residents enjoying every day here with good friends, good food and a vibrant activities programme.


Michelle Swindenbank

Job Title: Assisted Living Co-ordinator & Registered Manager


As Assisted Living Co-ordinator I have the wonderful position of being able to see and spend time with residents on an individual basis. Every day is different in my role and it’s the uniqueness of each individual that never ceases to bring me great satisfaction, whether its being able to help deal with any issues or just sharing some special private time. These individuals are my greatest teachers.As Registered Manager I am part of a robust team who work hard together to ensure Sunrise of Cardiff adheres to the regulations stipulated by CSSIW ( Care & Social services Inspectorate Wales) to ensure the community is a centre of excellence.


Wendy Ticehurst

Job Title: Reminiscence Co-ordinator


Our reminiscence neighbourhood is a unique and carefully thought out environment for those who have problems with their memory. We promote individuality and independence in every aspect of daily living. Carefully selected staff create a homely environment where the focus is on seizing the moment with every individual’s own pathway through their dementia. We have a beautiful self-contained garden where residents are free to wander safely amongst plants and shrubs which have memory provoking aromas and bright colours. My team and I love seeing our residents engaging with us in our environment where they are supported to maintain and perhaps regain some forgotten skills.


Dorothy Wright

Job Title: Activities and Volunteers Co-ordinator


As Activities Co-Ordinator I am responsible for creating a full and varied mix of events, outings and activities for our residents to enjoy. We have such talented people within our community and it is wonderful to be able to show these talents off with art classes, flower arranging, cake decorating, quizzes and talks to name but a few of the many many things we offer. Non-residents are always welcome to come and join in with us so please feel free to pop in – we guarantee a warm welcome!


Elisabeth May

Job Title: Director of Community Relations


As part of my role I meet with people who are looking towards the future for either themselves or for a loved one. I am so proud to be able to show everything which Sunrise has to offer: our beautiful community and gardens, the fantastic room options, activities and entertainment, wonderful dining and outstanding care. The reward of seeing how people thrive once they have moved in with us is absolutely priceless.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Sunrise of Cardiff