Morel Court, Penarth, Vale of Glamorgan
Morel Court, Penarth, Vale of Glamorgan
Morel Court, Penarth, Vale of Glamorgan

Morel Court is a thirty-six capacity Penarth facility, employing qualified carers to deliver a friendly and professional service and maintaining a living environment that is pleasing and flexible towards personal choice.

Modern and en-suite bedrooms support the privacy of residents, though a varied activities programme is itself a part of the service, with carers keen to encourage personal interests and the practice of key life skills.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 36 residents

Registered Care Categories*: Old Age

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Morel Court has a Review Score of 9.7 (9.716)

The Review Score of 9.7 (maximum of 10) for Morel Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Morel Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.744 for Morel Court is calculated as follows: ( (65 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.972 Points relating to the number of positive Reviews for Morel Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered beds ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Morel Court?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Morel Court

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • Volunteer
    1

I have only been a resident here for five weeks but from my first contact with the home, I have found the management most helpful in every respect. Since taking up residence I have found the care staff very approachable, helpful - practically and passing on messages about needs eg. lights etc. Very friendly without being invasive and most importantly very caring and hopefully this will continue.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Suzanne Taplin, Home Manager at Morel Court responded to this review on 16 Jan 2017:

We were so pleased to see that you have settled well into Morel Court as your new home and that your first impressions have been so positive. We appreciate that leaving your home and going into residential care must be a stressful experience, so we were delighted to see that the manager and staff have helped you make this a pleasant and reassuring experience. We are sure that this will continue.

Staff are very helpful but I prefer to be at home. Unfortunately, I cannot but Morel Court is my home now.

How likely would you be to recommend Morel Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 12 Dec 2016:

Thank you for your kind comments regarding Morel Court. The management and the staff at the home fully appreciate that staying in residential care will only ever be second choice to living in your own home, so it is our team's purpose to make your stay a pleasurable as possible. With that in mind, it is pleasing to see that you now consider Morel to be your home and are finding your stay a pleasant one and feel able to likely recommend this home to others.

My cousin entered Morel Court at the age of 98 due to failing health. After a period of settling in we noticed a marked improvement in her well-being, and she became interested in her surroundings again, and joined in the activities going on. She resided at Morel Court for six years where she died peacefully, following wonderful care, compassion and dignity. I feel without this care from staff and management she would not have lived till the grand age of 104.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 10 Aug 2016:

Thank you for taking the time to give such positive feedback on our service at Morel Court. We were so delighted to read that the staff team were able to bring new life to your Cousin's last years, and it shows that age is no barrier to gaining fulfilment when you have the right care and support. We will make sure the staff are aware of your feedback.

Morel is a really caring residential home which looks after my father really well. He is 93 and would like to depart this world, but in the meantime, the lovely staff at Morel make him content: they are courteous and kind, respectful and firm. Lots of thought goes into making the residents' lives varied and interesting, if that's what they want. If not, the lounge is very pleasant and the garden with its hens and flowerbeds, is a peaceful retreat.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Suzanne Taplin, Home Manager at Morel Court responded to this review on 24 Jun 2016:

Thank you for your positive comments regarding the care and support your Father receives at Morel Court. It is important that our staff team recognise each resident as an individual and to make their time with us as peaceful and fulfilling as possible. It was pleasing to see that this home can live up to MHA value of being the best we can be.

I live overseas and visit my mother twice a year. I have unfailingly has a most generous welcome from all of the staff. The management, care givers, chefs, ground staff and all who are associated with the care home are top class. Their patience and understanding of the residents needs are obviously paramount. Consequently the residents are very happy and content. There is an abundance of laughter. Activities are varied and suited to the needs of older people, stimulated and interesting for them. I could not be happier about the care my elderly mother receives.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 22 Jun 2016:

We fully appreciate that when you live away from a loved one it is even more important that you feel content in the knowledge that they are receiving the best possible care and support. Your feedback is therefore especially welcomed and we will ensure that the staff team are made aware that their hard work and dedication is making a difference. Thank you for taking the time to give us such positive comments.

The activities are varied and enjoyed by most. Lounge is always clean and ready for residents. Hairdressing facilities are provided and convenient for all. Toilet area for visitors always clean. Management and staff are friendly, caring and helpful.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 06 Jun 2016:

Thank you for your kind and positive comments. As a as volunteer you have a unique insight into how well Morel Court provides care and support for our residents, so it was particularly pleasing to see that your experience is such a positive one that you would recommend the home.

My late mother attended Morel court, twice a week, for over two years. She was greeted warmly on arriving each visit and was made to feel welcome. I found all the staff she came into contact with, to be kind and caring towards her.
A range of activities were available every day and my mother would always be more animated after these visits. I was more than happy to leave my mother in the safe hands of the staff at Morel Court, and I will be forever grateful for the friendliness and empathy shown to her.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 02 Jun 2016:

We are very grateful for your kind and positive feedback which we will ensure is given to the staff team at Morel Court. We are delighted to see that you felt your Mother benefited from the support that the home was able to give and that this experience has made you confident in giving the home such a recommendation.

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