Parkside House Care Home, Penarth, Vale of Glamorgan
Parkside House Care Home, Penarth, Vale of Glamorgan
Parkside House Care Home, Penarth, Vale of Glamorgan

Parkside House Care Home aims to provide residents with a high standard of care that enhances their quality of life in a friendly and relaxing environment. They respect everyone's right of choice and support the privacy, dignity and independence of each resident.

There is a separate area for residents with a diagnosis of dementia, with its own sitting and dining area allowing the care team to focus on their specific individual needs. Respite and day care services are also practised.

Parkside is converted Victorian house, with gardens in front of the home and patios and sitting areas in the rear. It is located a short distance from the seafront, and from the town centre.

Owner: Llangoedmor Properties Ltd

Person in charge: Alison Aplin (Manager)

Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 39 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 31

Shared Rooms: 4

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single from £680 , Personal Care Shared (per person) from £640

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Parkside House Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.756)

The Review Score of 9.8 (maximum of 10) for Parkside House Care Home is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.756 is made up of a Quality Score of 4.756 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.756 for Parkside House Care Home is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.756 for Parkside House Care Home is calculated as follows: ( (200 Excellents x 5) + (60 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.756

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Parkside House Care Home is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 39 Registered Beds) x 2 = 1.128 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


It was quite impressed with the care and attention my friend had when she resided in Parkside the carers were always helpful. I have visited several nursing homes and I really liked Parkside the best.

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always polite attentive and caring staff, friendly and sympathetic manner at all times.

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care that my mother has had for several years at Parkside House. The staff do a wonderful job coping with residents, many of whom are very challenging. They are patient and kind at all times, they are a great example of outstanding care.

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

On my visits to my sister, I found the staff to be friendly and caring. The residents including my sister appear happy and well looked after, and there are plenty of activities. They are given the menu (verbally) for the following day and a hairdresser comes in once a week to do the ladies hair. I quite enjoy my visit as there is a welcoming atmosphere.

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

My mother in law has been in residence since February 2015 and I am very pleased with the way staff and management look after her, she's in a safe and secure environment tended by kind and thoughtful people.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caring staff, and helpful. Assistant manager extremely helpful and supportive throughout the time that both my parents were in Parkside. Lovely rooms and clean. Always willing to answer the phone about any queries, and sort them out quickly.

How likely would you be to recommend Parkside House Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Well laid out accommodation, individual rooms, generally very well appointed. Staff very caring, sympathetic and sensitive to residents needs. Atmosphere excellent and all the staff always welcoming to visitors and informed about residents state of health and progress. Keep relatives informed of any problems. Good staff resident ratio. Good menu variety civilised dining room. Altogether excellent and also value for money.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit Parkside regularly and find the staff very helpful and friendly. I visit three residents and although they are sometimes forgetful due to dementia all seem contented and well cared for. I think that Parkside is one of the most best in Penarth.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very happy with all aspects of my fathers stay (8 months) at Parkside. Dad, his wife and I were all made to feel very welcome immediately and all the managerial and nursing staff were courteous & helpful at all times. We particularly appreciated the advice & understanding afforded to us when Dad's needs increased and Dad had to leave Parkside. I have now looked at quite a few care homes and in my mind Parkside is by far & always the 'homeliest'. I would certainly recommend Parkside for those needing residential care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very relaxing homely atmosphere. Welcoming, supportive, highly recommended and value for money. Staff are great, kind and caring.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highly recommended, nothing too much trouble, excellent staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful Victorian house with lovely gardens. Whenever I go into the home I am greeted by friendly staff. A quality home with outstanding care led by Alison and her team who are extremely professional and compassionate, who care for my mother's every need. The meals are excellent with plenty of choices. There are daily activities and I am amazed at the beautiful pictures my mother has painted. The cleanliness is outstanding. If you are looking for a care home that really does care - this is the one.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff and service, in every way. Care and support given when needed and extremely good food.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love it here, nice, clean and friendly home, I get on with everyone. All staff are great and the food is lovely, fantastic. I enjoy it when I'm in the activities and recently the Christmas party we had. I have more than enough to eat and drink and cups of coffee on demand, I enjoy my coffee. I feel very proud and pleased to call this my home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is very, very, very satisfactory, staff are always there when you want them. Staff are always friendly and helpful and nothing is too much trouble, no matter how big or small. I feel very much at home and I'm very happy here. I enjoy the activities and love to sing and dance when we have any parties. I have recently joined in with arts and crafts and have made lots of wonderful things. Well done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always friendly and very helpful, my room is to a high standard and always well maintained. The food is excellent and I enjoy my bacon and eggs for breakfast. The activities are great, I enjoy the dance and movement. I have visits from my local church and I am able to have holy communion in the home, my religious beliefs are important to me and this makes me very happy to continue this. My friends are always welcomed by friendly staff and a tray of tea and cakes.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love this home it is friendly with wonderful staff who attend to your every need. Nothing is ever too much trouble. It has a friendly atmosphere where families are always welcomed with a tray of tea. I have a beautiful room and there are no unpleasant odours. There are plenty of choices on the menu to suit everyone. Management and staff are an excellent team, well done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very good caring environment. Staff very friendly, caring and patient. Food very good and lots of drinks provided. Accommodation well maintained, rooms very comfortable and all have wash hand basin and there are toilet facilities nearby. Very good laundry service. I think there could be more activities provided although they do their best.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

First Class Care

I have been delighted with the care and kindness shown to my mother by all the staff at Parkside. Everyone is very patient and exceptionally helpful. I feel very fortunate that my mother is looked after by such thoughtful and compassionate carers. Every effort is made to ensure her comfort and preserve her dignity and it is done in a sensitive, friendly and unobtrusive manner. Parkside is absolutely first class and I have no hesitation in commending it to anyone in search of the very best residential care.

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very caring and professional home

The mamagement and all the staff at Parkside House cared for Mum in a very kind and professional way.
It was very difficult when it came to the time for the most precious member of our family to be moved into a Care Home and especially at the age of 99 years. We looked at several homes and we were waiting for that feeling that one gets when you feel “yes Mum will be safe and cared for here”. Parkside House gave us that feeling and it proved that they not only met but exceeded our expectations.
Dementia is a terrible illness and although this came late in Mum’s life it worsened quickly and proved to be very debilitating. The staff working on the Care Unit on the first floor always showed patience and kindness to all those in their care.
The management and all the caring staff always afforded Mum dignity and kindness. When times were very difficult they maintained a high standard of professionalism and all always looked for solutions to ease the situation, right up until the end.
We cannot praise Parkside House, management and staff, enough for the kindness and support they gave Mum and our family

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

service of care at Parkside

I have been visiting the home for the past 2 years, cant fault the service provided no complaints what so ever, staff are always welcoming to myself and her family members (sister). Always a tray of tea and cakes available to welcome us at the time of our visit.

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely satisfied

I am extremely satisfied with the accommodation, the manager Alison Aplin, the caring staff and the meals provided at Parkside. Always clean and tidy and no unpleasant odours! Mum has been there for 3.75 years and she's been very well cared for the entire time. I viewed other care homes before Parkside but this one was far and above the best. Nothing is too much trouble and my family and I always made welcome whenever we visit. 10/10

How likely would you be to recommend Parkside House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

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Care Home Idol 2015

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