Gilwern House

Newbridge Road, Pontllanfraith, Blackwood NP12 2AX

Owner: Mrs Iris West

Person in charge: Deborah Gordon (Manager)

Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 13 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages from 65 to 105.

Single Rooms: 11

Shared Rooms: 1

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Directions:

The home is opposite Sainsbury's superstore in Pontllanfraith, just off the Newbridge to Ystrad Mynach Bypass.

Visiting:

We have an open door policy where visitors are encouraged at all times. It might be best to avoid visiting at meal times in order that the residents can fully enjoy their social time at the table.

Parking:

Parking is provided for 6 to 9 vehicles in front of the home.

Latest Care & Social Services Inspectorate* Report on Gilwern House: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 10 (9.952)

The Review Score of 10 (maximum of 10) for Gilwern House is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.952 is made up of a Quality Score of 4.952 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.952 for Gilwern House is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.952 for Gilwern House is calculated as follows: ( (161 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.952

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Gilwern House is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 13 Registered Beds) x 2 = 2.154 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Me and my family are very pleased with the quality of care provided to my grandmother whilst being in Gilwern House, since being in the home she has made a lot of friends and now spends her days downstairs taking part in activities instead of being locked in her room and this is with the help and encouragement from all the staff. The facilities are excellent and the level of cleanliness is very high. There is always something going on to ensure the residents are happy including singing, dancing and excercising. All staff are very polite and helpful and always make you feel welcome. We cannot thank them enough.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gilwern House has made an incredible difference to my mother. I cannot thank the staff and management enough they all work extremely hard and the care shown towards the residents is unbelievable they treat them like their own. Gilwern House is like home from home and you can see that all the residents are well looked after. There's always something going on from activities to baking and also trips out, there's always a good happy atmosphere and the staff and management always go that extra mile.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gilwern House is a lovely home and I would thoroughly recommend it. There is a very homely feel there. The food is first class home-cooked fare, and the home is spotlessly clean and well appointed. Above all, the managers and staff are highly professional and marvelously caring. My mother was very happy there and greatly enjoyed the company, the activities, and the care she received. I cannot praise Gilwern House too highly.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is so happy myself and my family has seen such an improvement in her THANKS SO MUCH to the Manager and her wonderful team of workers *****HOMECARE ***** I would be so happy to volunteer next year when I retire myself to help out there they have so much fun so many activities not enough hours in the day absolutely love to be involved.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful care home very well looked after the staff are really good taking time to spending with the residents. Always there to help with the bathroom and other personal things, food is excellent everything home cooked.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is treated with respect and dignity, the manager and all the staff are very caring.
My mother likes plain food, but there is plenty of choice for those who wish to try different recipes.
I would highly recommend Gilwern House.

Irene Knight.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law, Mrs Lily Gameson, posted away on 1st March 2015. She lived there for 18 months, she had very good looking after and when she died she died with dignity. I will recommend Gilwern House to my friends.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a home where the emphasis is defiantly focused on care. The owner/manager Iris West and her staff always welcome you with a friendly smile, and are always available to address any concerns you may have. The care they give to the residents is excellent. All their needs catered for. The home is immaculately clean. There is armchair exercises every morning followed by a quiz, bingo or a crossword to help stimulate the residents. The food is cooked fresh every day with an excellent variation of dishes, residents can request preferences for tea. This is a real home from home for the residents where they and their families feel they are well cared for.

How likely would you be to recommend Gilwern House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has resided in this care home for the past 6 months. I have nothing but praise for the care delivered, the staff and the owner. The standard of care is excellent and nothing is too much trouble for the staff. Individual needs are catered for and there is always a friendly smiling face to hand. Rooms are clean, comfortable and residents are encouraged to make them as homely as possible. My brother is very happy and comfortable here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was at Gilwern as well. We thought it was well run then, and still is.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff ay Gilwern House have been caring for a close friend for the last 20 months. I have been very impressed with the care and affection shown to my friend who died recently. She was always treated with dignity which is so important. Friends and family are made to feel welcome. Always a cup of tea offered. I cannot praise the home enough, long may it continue.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit Gilwern House several times a week to see a friend; there is always a warm welcome, cup of tea and cake. The residents that live there are happy chatting, watching T.V, or reading, and say what lovely meals they've had. My friend is not very well at the moment but she cannot praise the staff enough for the care she gets. I think Gilwern House deserves recognition not just for the care they give but the way they respect the people that live there and make it their home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

This was my first visit when I visited my friends private bedroom. It was first class! Light and airy, looking out onto the gardens it really was a home from home. The staff are all very welcoming and helpful, a cup of tea arrived within ten minutes of our arrival. All the other residents we met were happy and chatty, a good sign of contentment I thought. I am looking forward to my next visit, not dreading it as often happens.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would most definitely recommend Gilwern House to anyone who is looking for residential accommodation. The staff are friendly and just like family, the food is excellent as are the bedrooms, it is like home from home. We never feel strange or like outsiders when we go to visit, in fact I like it and always feel relaxed and comfortable there. Iris is always chatting and getting involved with their welfare. Definitely 10 out of 10.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

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Care Home Idol 2016

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