Pool Cottage, Caldicot, Newport
Pool Cottage, Caldicot, Newport
Pool Cottage, Caldicot, Newport

Pool Cottage is a converted cottage offering accommodation for eight individuals with learning disabilities. There are eight single bedrooms, seven are en-suite. Pool Cottage provides a large lounge on both the ground and first floors, a conservatory, large kitchen and a large garden area where people using the service can enjoy planting vegetables and flowers. Pool Cottage is approximately fifteen minutes from the city of Newport. The service has the use of a large car and two minibuses that are used to take individuals to day services, day trips and social events. Contact or visit the website for more information.

Group: Consensus

Person in charge: Andrea Nash (Service Manager)

Local Authority / Social Services: Newport City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 8 residents

Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 8

Rooms with ensuite WC: 7

Facilities & Services: Own Furniture if required • Smoking not permitted • Minibus or other transport • Wheelchair access • Television point in own room

Latest Care & Social Services Inspectorate* Report on Pool Cottage: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.519)

The user Review Score of 9.5 for Pool Cottage is based on 9 Review/Recommendations. This Review Score of 9.519 is made up of 4.619 Points relating to the ratings and 4.9 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Lovely homely atmosphere with very caring staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Daughter is very happy at Pool Cottage and settled in very well. The staff are very caring and pleasant when I visit very approachable and easy to talk to.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister has been in Pool Cottage Magor for the past fifteen years and has been cared for very well.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a good place.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like living here. I like the staff. I like the girls I live with. I like cooking with Marie, my keyworker.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My daughter Jeanette has lived at Pool Cottage for the past 12 years and is very happy and contented. I would recommend the home to anyone who was looking for placement.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is a pleasant home with very good staff. It is clean and bright and the staff are good. I think that there should be more outside activities such as clubs or social evenings.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Does not come across as an institution but as a happy carefree home. Staff always pleasant and helpful both to inmates and visitors.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

All the staff and everything is excellent. It would be nice to have an extra person on night duty.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

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Care Home Idol 2015

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