Towyn Capel

Lon Towyn Capel, Trearddur Bay, Holyhead LL65 2TY

Owner: Mrs B Jones

Person in charge: Katherine Byrne Lees (Manager)

Local Authority / Social Services: Isle of Anglesey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 30 residents

Registered Care Categories*: Old Age

Admission Information: Ages from 65 to 200.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 29

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care & Social Services Inspectorate* Report on Towyn Capel: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.7 Towyn Capel has a Review Score of 8.7 (8.650)

The Review Score of 8.7 (maximum of 10) for Towyn Capel is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.650 is made up of a Quality Score of 4.817 Points (maximum of 5) relating to the rating and a Quantity Score of 3.833 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.650 for Towyn Capel is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.817 for Towyn Capel is calculated as follows: ( (50 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.817

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.833 for Towyn Capel is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 30 Registered Beds) x 2 = 0.333

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Towyn Capel?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Towyn Capel

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

5 Reviews is 4.8 out of 5

My 'Aunt' became a resident of Town Capel almost 10 months ago during which time she has had numerous personal and health problems, I can honestly report that the staff and management have been excellent in responding to her every need.
I have found staff and management very approachable and responsive. They are very busy people but still have time for all residents and relatives, always with a smile! Towyn Capel is a very happy place.

How likely would you be to recommend Towyn Capel? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in Towyn Capel for two years now and she has settled in very well. Her care needs have changed over this period and I have found the home and staff to be very caring and helpful with my mother's changing needs. She is happy and the care she receives is excellent. It can be difficult at times to watch the changes that are happening to my mother but I find that all the staff in the home are very supportive and take time to explain things. I also feel that it is very welcoming and spotlessly clean.

How likely would you be to recommend Towyn Capel? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother moved to Towyn Capel after we lost my father and she was unable to cope on her own. When she moved in she was really in a poorly state of health but with the care and support she received from all at Towyn Capel, from the owners, managers and carers she made a good recovery and enjoyed the next thirteen years living there. She immediately felt at home in the warm, safe and friendly environment and in her words "enjoyed being spoilt in her new home".
She enjoyed the food and while she was able, she joined in the activities that were put on. Towyn Capel has a mini bus and as well as outings for the residents it is often used to take residents to and from hospital for outpatients appointments.
In the last few months she was bedridden but the extra work involved did not faze anyone, everyone always had a smile and a kind word for both my mother and anyone who was there visiting.
We as her family were kept very much involved and informed of all aspects of her care.

How likely would you be to recommend Towyn Capel? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Katherine Lees, Manager at Towyn Capel responded to this review on 01 Sep 2016:

We miss your mother every day.

I found out about the care home from a friend who I was talking to about problems I was getting to look after my wife. It broke my heart having to even think about it, but I knew I had to do something as I'm nearly 70 and having to carry my wife up the stairs to the bathroom and then down just took its toll.
I asked social services to help and I asked them if I could place my wife at Towyn Capel Residential Home. I had a visit from the homes manager who assured me that everything would be done to make my wife happy at the home. The first day came and she was made welcome and given a good sized room with a view of the garden. She met the staff who were very friendly and the home itself was very clean, her bed was clean and comfortable.
I find no problems with the home, I can only say nothing is impossible, just ask the staff and they resolve the problems. A very happy care home, thank God I met my friend who told me about Towyn Capel Residential Home.

How likely would you be to recommend Towyn Capel? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and owners at Towyn Capel treated my Mum with quite astonishing care, respect and dignity throughout her stay at the home. I have the utmost respect for the work they do and the professionalism with which they do it. Nothing is too much trouble.
Diolch o waelod calon. (With heartfelt thanks)

How likely would you be to recommend Towyn Capel? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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