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Cartref Residential Home, Hay-on-Wye, Hereford, Powys

Tel: 01497 888157

Cartref employs highly trained carers who are experienced in numerous forms of care provision. Packages that are available from this Bupa home include residential, respite, palliative and convalescence care, while professionals are also experienced in dementia care and helping adults with Parkinson’s disease.

This facility has been purpose-built with scenic views of Brecon Beacons National Park. Within the landscaped gardens there is a patio area, sensory garden and summer house. Guests can be greeted in the private lounge.

An experienced chef is able to prepare a wide range of balanced dishes, with the home taking pride in supporting good nutrition and ensuring meals are personalised to preference and diet.

There are themed monthly events and regular trips to places of interest, including the seaside. A variety of local entertainers visit the home and movement to music classes and quizzes are often enjoyed.

Group: Bupa Care Homes

Person in charge: Annette Bithell (Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 22 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Polish

Single Rooms: 22

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Cartref Residential Home : click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Current Bed Vacancies Posted by Cartref Residential Home

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Cartref Residential Home

Current Recommendations

Recommendation Score: 8.4 (8.351)

The user 'Recommendation Score' (8.4 for Cartref Residential Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Cartref Residential Home on Tuesday 4 February 2014 by Richard B (Son of resident)

Cartref Residential Home provided a warm, welcoming environment that put me at ease from my first visit and remained impressive through the inevitable tricky weeks as my mother settled into her new home. On every one of my regular visits during the years my mother was resident at Cartref, she commented on how kind the staff were and I was always struck by their patience and care. This remained constant though to my mother's final illness and the exceptional guidance offered during their sympathetic management of her last weeks of life.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Cartref Residential Home on Wednesday 20 November 2013 by Christine Williams (Daughter of resident)

I am happy to highly recommend Cartref care home. It impressed me from the outset. The young manager, Reece, was welcoming, pleasant, and articulate. He made my 93 year old mother feel important and safe. The facilities are thoughtfully and tastefully designed - for example there is a TV lounge but also a quiet lounge. Mother's room was pleasant and comfortable.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Cartref Residential Home on Tuesday 12 November 2013 by Stephen Heath (Son of Resident)

Cartref is well known and respected in Hay-on-Wye. My father, a former journalist with the Guardian, Independent & Observer newspapers, is 88 years old tomorrow and speaks highly of the staff at Cartref. He was nearly at death's door last Christmas after having lain undiscovered for over 24 hours. He spent seven weeks in Nevil Hall Hospital and then moved to Cartref. His whole demeanour and strength have improved massively because of the care he has received.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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