Cartref Care Home, Hereford, Powys
Cartref Care Home, Hereford, Powys
Cartref Care Home, Hereford, Powys

Cartref employs highly trained carers who are experienced in numerous forms of care provision. Packages that are available from this Bupa home include residential, respite, palliative and convalescence care, while professionals are also experienced in dementia care and helping adults with Parkinson’s disease.

This facility has been purpose-built with scenic views of Brecon Beacons National Park. Within the landscaped gardens there is a patio area, sensory garden and summer house. Guests can be greeted in the private lounge.

An experienced chef is able to prepare a wide range of balanced dishes, with the home taking pride in supporting good nutrition and ensuring meals are personalised to preference and diet.

There are themed monthly events and regular trips to places of interest, including the seaside. A variety of local entertainers visit the home and movement to music classes and quizzes are often enjoyed.

Group: Bupa Care Homes

Person in charge: Stephen Nicolson (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 22 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Polish

Single Rooms: 22

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Cartref Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.8 (8.800)

The user Review Score of 8.8 for Cartref Care Home is based on 7 Review/Recommendations. This Review Score of 8.800 is made up of 4.464 Points relating to the ratings and 4.336 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My very close friend Sheila was a resident her for over four years. I visited her regularly and never found her anything other than well cared for, she was happy at Cartref and was treated with love, respect and dignity. The staff were infinitely patient with both residents and visitors. An excellent home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are fabulous, they go the extra mile. They have the right mind set and all do extra that they do not have to do.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife and I are very happy my sister is in your care. We visit fortnightly and ring regularly to see how Sheila is and we are always received by the staff in a courteous manner.
Sheila is always neat, tidy and obviously settled in Cartref.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are all super and try their hardest all the time.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

An ok place, staff get full marks.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff do all they can to make our stay comfortable and happy sometimes under duress.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife and I have both been looked after excellently. My wife could not have been looked after better.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Cartref Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

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