Roadhead, Hawick TD9 7HN
Group: Scottish Borders Council
Person in charge: Maureen Finlayson (Manager)
Local Authority / Social Services: Scottish Borders Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , 35 residents
Registered Care Categories*: Old Age
Single Rooms: 35
Rooms with ensuite WC: 35
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Deanfield has a Review Score of 5 (5.000)
The Review Score of 5 (maximum of 10) for Deanfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Deanfield in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Deanfield is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 0 Points relating to the number of positive Reviews for Deanfield is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = -0.25
Target of 7 positive Reviews (35 registered beds ÷ 5). 0 Reviews ÷ 7 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Deanfield?
Reviewer Connection to Deanfield
Submitted from a Website Submission by Jac C on Monday 26 October 2015. Relates to October 2015.
My gran was accepted to Deanfield as the onset of her Alzheimer's made caring for her at home difficult. She had attended day care for 2 years before she became a resident and stayed there for 3 years. 5 years in total. The level of care and attention received was outstanding. When she passed my family and I stayed there for 3 days and were able to experience and see first hand how excellent the team were. Not only towards the residents themselves but to my family as we went through an extremely difficult time.
I have an immense amount of respect for each and every member of the care team. There was a feeling of closeness from the team towards the residents which gave the environment more of a family feeling.
My family and I cant thank them enough for everything they have done for my gran over the past 5 years and I highly recommend Deanfield to anyone looking for this type of care.
How likely would you be to recommend Deanfield? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent