116 Hepburn Gardens, St Andrews KY16 9LT
Balnacarron Care Home employs a team of highly qualified and experienced staff who strive to provide a high standard of dementia residential, respite and residential care, as well as care for those living with Parkinson’s disease.
A former grand, private Manor house, situated within an idyllic location close to Lade Braes, the home has been tastefully refurbished to provide excellent accommodation offering scenic views of the surrounding countryside. Most bedroom facilities include an ensuite bathroom, a 24 hour call system and garden views, while some provide direct access to the gardens.
Nutritious and tasty menus that can be tailored to personal tastes and preferences, are freshly prepared by the onsite catering team. The meals are prepared using only fresh produce and friends and relatives are always welcome to join residents for a meal. Residents can also enjoy a late night snack from the homes Nite Bite menu.
Many activities are organised on a daily basis, with clubs and groups for activities such as knitting and gardening, and the home also provides a variety of events and days out for residents to enjoy.
Group: Bupa Care Homes
Person in charge: Elaine Onyiuke (Home Manager)
Local Authority / Social Services: Fife Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke
Single Rooms: 36
Shared Rooms: 2
Rooms with ensuite WC: 14
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Balnacarron Care Home has a Review Score of 8 (7.967)
The Review Score of 8 (maximum of 10) for Balnacarron Care Home is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.967 is made up of a Quality Score of 4.667 Points (maximum of 5) relating to the rating and a Quantity Score of 3.3 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.967 for Balnacarron Care Home is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.667 for Balnacarron Care Home is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.3 for Balnacarron Care Home is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.100
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Balnacarron Care Home?
Reviewer Connection to Balnacarron Care Home
Review submitted from a Postal Card by D C (Resident / Service User) on Tuesday 22 March 2016. Review relates to February 2016.
I have only been a resident in this home for about 4 weeks and so far I have found the staff very hard working and caring and the food very good.
How likely would you be to recommend Balnacarron Care Home? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Rachel Elliott, Customer Service Administrator at Balnacarron Care Home responded to this review on 22 Mar 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by James M (Husband of Resident/Service User) on Wednesday 16 March 2016. Review relates to February 2016.
Since my wife has been living in this care home I have had the feeling of complete confidence. I am also so pleased with all the staff here, they are absolutely wonderful people. It is a lovely experience on every visit. My son was up from England this past weekend with his family and was most impressed. I am personally so relaxed now my wife is getting proper professional care here.
How likely would you be to recommend Balnacarron Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Balnacarron Care Home responded to this review on 16 Mar 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
There are currently no Care Home Idol entrants who have performed at Balnacarron Care Home