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Balcarres Care Home, Broughty Ferry, Dundee, Angus
Balcarres Care Home
Balcarres Care Home

Tel: 01382 843952

Balcarres Care Home specialises in residential, palliative, convalescence and respite care, helping all its residents maintain their independence.

A converted private house, Balcarres’ residents can enjoy the charm of a period building that is equipped with modern care equipment and a wide range of homely comforts including bright spacious lounges, an activities area and a splendid dining room. Its scenic gardens include mature trees and a raised seating area.

Nutritious meals are created to cater for the individual needs of the residents and homemade cakes are enjoyed each day.

A wide range of activities is on offer, including pet therapy, quizzes and movement to music, and there are also a number of clubs, such as reading, gardening, painting and cookery.

Group: Bupa Care Homes

Person in charge: Lynn McLean (Home Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Old Age

Single Rooms: 36

Shared Rooms: 2

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Balcarres Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Current Bed Vacancies Posted by Balcarres Care Home

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2014

Current Recommendations

Recommendation Score: 10 (9.958)

The user 'Recommendation Score' ( 10 for Balcarres Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Balcarres Care Home

My father has previously stayed in two other nursing homes in Dundee but did not like either and chose to leave. He has now gone into Balcarres where he has settled in well and is quite happy to remain. I am very happy with the service provided and find Balcarres to be a very happy and well run establishment. The food is excellent and Lyn McLean(Manager) and all her staff cannot do enough for the residents. Nothing is too much trouble!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Doreen Hainey (Daughter of Resident/Service User) on Thursday 27 November 2014.

Review of Balcarres Care Home

I have no hesitation in recommending Balcarres as the whole package is wonderful. Our mother has settled in very well and is well looked after in a caring environment. The staff are a credit to their manager Lynn.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Janet H (Daughter of resident) on Thursday 24 July 2014.

Review of Balcarres Care Home

I am a former serviceman and while in the serves we were subject to close inspection of all our environmental facilities and personal equipment, after years of this your eye takes in everything almost at a glance, you eye tells you what to look for and also the standards which are, or were in my case, put to use to pass inspections. I have to say that Balcarres staff, from cleaners, cooks, caters and office staff to the gardener/handyman are, in my opinion, the crew of the flagship of the fleet, easily passing any inspection or inquiry, they are also very well turned out and extremely helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John Cook (Son of resident) on Wednesday 23 April 2014.

Review of Balcarres Care Home

Have been involved with above care home for some years now and constantly impressed with all aspects of the running of this home. Management/staff are a permanent fixture, and always available to chat/assist as required - communications from the home is excellent, and I know my mother-in-law is well cared for 24-7. Very well run home, where residents care is a priority!!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Linda Brown (Daughter-in-law of resident) on Monday 7 April 2014.

Review of Balcarres Care Home

When visiting my Mother-in-Law I always find all the staff very friendly and helpful. The home itself is very welcoming right from the gardens through to the entrance. Nothing seems to be a problem to the staff and always offer Tea or Coffee to us when we go. Well recommended.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Aileen Cook (Daughter-in-Law of Resident) on Wednesday 2 April 2014.

Review of Balcarres Care Home

My mother has been a resident at Balcarres for the best part of three years and is more than delighted with the care and attention within this care home. Mother had spent three years in a care home prior to me organising a transfer to Balcarres, the difference is day and night. Balcarres care home should be the template for all Scottish care homes, all aspects of the home are without an equal.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Bobby B (Son of resident) on Monday 31 March 2014.

Review of Balcarres Care Home

The home is beautiful, all the staff are all very friendly and helpful, and is a super place to stay.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lois V (Resident) on Wednesday 26 March 2014.

Review of Balcarres Care Home

It is very good, I couldn't complain. The staff are very helpful. I love going to the hairdresser on Thursdays, she does a great job. The meals are great.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Joyce D (Resident) on Wednesday 12 February 2014.

Review of Balcarres Care Home

It is a very nice place to live, staff are very good and caring. I have no complaints at all, very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Ella S (Resident) on Wednesday 12 February 2014.

Review of Balcarres Care Home

It's very good. I love the very tasty meals here.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Myra W (Resident) on Wednesday 12 February 2014.

Review of Balcarres Care Home

I am very happy with the care my Aunt receives in this home. The staff are very caring and the home is well managed. I appreciate the courtesy call from her key worker.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Liz Cant (Niece of resident) on Wednesday 29 January 2014.

Review of Balcarres Care Home

Overall excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Ian Douglas (Son) on Wednesday 29 January 2014.

Review of Balcarres Care Home

Excellent care

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by June J (Daughter in law of resident) on Tuesday 28 January 2014.

Review of Balcarres Care Home

I cannot rate this care home highly enough for the care and attention my mother has received. It is extremely well managed and staff are all very caring and attentive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Norrie T (Son of Resident) on Wednesday 8 January 2014.

Review of Balcarres Care Home

My mother recently attended an open day at Balcarres. She said the staff were friendly and attentive. On first impressions the home was clean and smelled fresh. She stayed for a tour of the home a lovely lunch, live entertainment and a manicure. She did not understand that anyone was allowed to stay in a Bupa home without Bupa health insurance but staff answered all her questions in a friendly professional manner.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Mr S D Cooper (Family of Service User) on Friday 22 November 2013.

Review of Balcarres Care Home

The staff at Balcarres 'go the extra mile': The care workers are hard-working, conscientious, caring, patient and try to be very positive and try and smile most of the time. They are very well mannered. All credit to them and management in what is a very difficult job. They should be paid a better hourly rate - some of the poorest paid staff I know, but I don't appreciate the annual large hike in fees per annum.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Valerie S (Daughter of Resident) on Friday 18 October 2013.

Review of Balcarres Care Home

I would recommend this home to anyone it is well run and spotless, the staff are very polite and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Alex M (Son) on Wednesday 2 October 2013.

Review of Balcarres Care Home

I have been very impressed with the level of care that my aunt has received in Balcarres. They had no problem meeting particular needs of her illness (dementia). The home is well managed and all staff treat the residents with care and dignity. Her key worker works evening shifts, however contacts me regularly to make sure I am happy with the level of care, I appreciate this.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Elizabeth Cant (Niece of resident) on Tuesday 1 October 2013.

Review of Balcarres Care Home

I would highly recommend Balcarres, it is a lovely home, the staff and management are excellent, there are plenty of activities for the residents and the staff are very caring and experienced. The peace of mind I now have knowing that my mum is safe and well cared for means everything to me.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Gill McQueen (Daughter of resident) on Thursday 26 September 2013.

Review of Balcarres Care Home

This is just as good as my home. It is my home. I love everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Bunty Mitchell (Resident) on Tuesday 24 September 2013.

Review of Balcarres Care Home

I am happy with everything.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jim Smith (Resident) on Tuesday 24 September 2013.

Review of Balcarres Care Home

I really love gardening. a conservatory would be a great benefit to all residents.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Margaret Kennedy (Resident) on Tuesday 24 September 2013.

Review of Balcarres Care Home

Staff are wonderful. More staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Mabel Langlands (Resident) on Tuesday 24 September 2013.

Review of Balcarres Care Home

They are my family. I would not recommend anything to change.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jean Milton (Resident) on Tuesday 24 September 2013.

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