Pitkerro Care Centre, Dundee, Angus
Pitkerro Care Centre, Dundee, Angus
Pitkerro Care Centre, Dundee, Angus

Pitkerro Care Centre is a purpose-built Dundee accommodation, specialising in many forms of nursing and also in achieving sound care provision for people with dementia.

While looking to achieve consistent and top quality care methods, the Pitkerro service is also keenly focused on helping residents achieve a sense of independence and satisfaction with their daily lifestyles.

A programme of activities and outings allows for many fulfilling days and hobbies, with loved ones welcome to join in, including for mealtimes and other social occasions.

Group: Hudson Healthcare

Person in charge: Chima Banda (Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 70 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.459)

The Review Score of 9.5 (maximum of 10) for Pitkerro Care Centre is based on 31 Review/Recommendations in the last 2 years. This Review Score of 9.459 is made up of a Quality Score of 4.602 Points (maximum of 5) relating to the rating and a Quantity Score of 4.857 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.459 for Pitkerro Care Centre is based on 31 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.602 for Pitkerro Care Centre is calculated as follows: ( (247 Excellents x 5) + (94 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 367 Ratings = 4.602

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.857 for Pitkerro Care Centre is calculated as follows:

      1. 30 Positive Reviews = 3

      2. 0.1 x 30 Positive Reviews = 3.000 (maximum score = 1)

      3. (30 Positive Reviews ÷ 70 Registered Beds) x 2 = 0.857

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Pitkerro nursing home is a big bright modern home with 70 single room all with en suite shower rooms. The client rooms are also bigger than some other nursing homes. The home has a very friendly and welcoming environment. The management and staff are friendly and professional and were always willing to help mum and us adapt to this new situation, for all of us.
The staff showed compassionate care to our mum at all times. we were actively encouraged to make mums room individual and as homely as we wished. The staff appeared happy and caring at work and this transferred to mum who settled in very well and quickly, to our relief. Mum felt safe and secure in these new and strange surroundings and this was down to the staff. The staff were brilliant with mum and also us and for this I would like to thank them.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At Pitkerro we found our mother received a high standard of care, staff were all excellent, very skilled and caring in their roles, which gave us peace of mind that Mum was being so well looked after. I would highly recommend this home, the environment, facilities are excellent and more importantly all the staff are a credit to the to caring profession.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chima Banda, Home Manager at Pitkerro Care Centre responded to this review on 18 Apr 2016:

Thank you very much for your kind words, we truly appreciate positive feedback and strive towards delivering the best service that we can.

I enjoy living in Pitkerro Care Centre. The staff are lovely and I enjoy time with the other residents. I feel safe in this environment and would recommend Pitkerro Care Centre as a care provider.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff Good, everything is fine.

How likely would you be to recommend Pitkerro Care Centre? Likely

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff have shown nothing but kindness and understanding particularly to my husband but also to the rest of us as a family. He can be a bit difficult sometimes but the staff and management are brilliant with him. the home is clean and bright, his room is the same and being able to personalise it for him makes such a difference. The staff are very friendly and approachable and will do their best to sort any problems we may have. All in all very happy with everything.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy at the home and have no grumbles. The staff are all very nice.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

I am very pleased that my partner is looked after well from the staff. No complaints whatsoever.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Never had any problems.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staff are very friendly, supportive and professional in manner.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Happy with the service and the home. Not happy here only because I want to go home like everybody else. There is nothing more I need.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are fabulous management are excellent nothing bad to say about anyone.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always very patient and helpful to my mother. They are always ready and able to answer any questions I ask relating to my mother's care and status.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with everything.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This place is very good, we can rest easy knowing he is in a safe place.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Staff are excellent, very clean home. Beautiful meals, very welcoming.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chima Banda, Home Manager at Pitkerro Care Centre responded to this review on 08 Mar 2016:

Thanks so much for the lovely review.

I think it nice here and I'm happy with the service provided.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I'm happy that I'm here but never been in any other place to compare. I am looked after very well.

How likely would you be to recommend Pitkerro Care Centre? Likely

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think it's great. I couldn't stay in my own house due to risks for myself. I have all my needs met and have no complaints. I am supported by staff with shopping, day trips etc.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It's okay. Nothing fancy.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Staff at the home are excellent as well as meals and management.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My gran has developed very well since coming to the home.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother is happy with the care and very appreciative with the help he gets from all the staff.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visiting relative (son), Pitkerro Care Centre provides excellent and passionate care to my Mum's wellbeing. all members of staff show compassion to all residents in their care.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with her care and support from the staff and my mum seems happy.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am filling in this review on behalf of my Aunties who are residents of Pitkerro no complaints whatsoever, service excellent can't find anything wrong.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think my mother is well looked after and all the staff, when asked know how my mother is doing. Very satisfied with the level of care and attention my mother receives.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When arriving at Pitkerro Care Centre, you notice the building has a fresh look, in a pleasant setting. Entering the building you are made welcome by the staff and the area is clean and tidy with visitors and contractors signing in book. Entering the area where the residents are, you are met by the person in charge or by any of the carers if they can help you with a very pleasant manner and cheerfully. The area (lounge and dining room) was clean and tidy with a nice smell. I found my wife's bedroom tidy and clean with nice heat. When you leave the staff and carers ask if everything was alright. Finally security for all door codes. Perfect.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our dad is well looked after. He is fed well. The staff are always polite and friendly.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my visits I am quite happy with the care!

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Pitkerro is a very modern home with a friendly environment. Most of the staff genuinely care about the residents and are hard working and interested about the care of individuals. The food is reasonable. Some chefs are better than others. The domestic staff are very good, the home doesn't smell (which it shouldn't if people are doing their job properly) and the decor is ok. Some things could do with being renewed e.g. carpets, curtains and fresh paint. On the whole, we are quite satisfied with the home for our Mum, if we have any issues the staff are very approachable and will listen to what we say.

How likely would you be to recommend Pitkerro Care Centre? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am happy enough in the home. The carers are all very helpful and attentive. My only concern is that there are a lot of times when new or temporary staff are not so experienced in handling me.

How likely would you be to recommend Pitkerro Care Centre? Unlikely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Chima Banda, Home Manager at Pitkerro Care Centre responded to this review on 20 Jan 2016:

Dorothy, thank you so much for your kind comments and lovely praise for the staff! I am very pleased to hear that you are happy at Pitkerro and we love having you here!

While we do make every effort to keep regular staff on the same floors, you will appreciate it is at times necessary for staff to rotate to other areas of the home to gain and maintain a wider skill set. If staff are on holiday or sick, we at times must resort to temporary staff cover to ensure consistent standards of care are maintained at all the times.

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