Glenalina Lodge Care Centre

607 Springfield Road, Belfast BT12 7FN

Glenalina Lodge Care Centre, Belfast, County Down
Glenalina Lodge Care Centre, Belfast, County Down
Glenalina Lodge Care Centre, Belfast, County Down

Glenalina Lodge Care Centre is a highly respected and homely residential care centre situated in West Belfast.

The home, managed by Care Circle Group, has built a reputation of providing excellent residential care within a modern and homely environment.

The comprehensive range of activities and therapies encourage people to live life to the full.

The home is staffed by a highly trained team of carers, led by an excellent management team who ensure that residents' needs come first.

It is a lovely home with a friendly and welcoming atmosphere. Glenalina Lodge Care Centre offers respite accommodation as well as permanent residential beds for both over and under 65 categories.

Group: Care Circle Group

Person in charge: Paula Kennedy (Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 47 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 47

Rooms with ensuite WC: 47

Weekly Charges Guide: Personal Care Single £460 – £525

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* The Regulation & Quality Improvement Authority (RQIA) is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

1 Bed Vacancy

posted 28 Apr 2016

A popular and convenient Belfast location, coupled with dedicated care staff sees Glenalina Lodge Care Centre nearing full capacity, for up to date vacancies please contact Paula Kennedy or Peter Bradley who would be delighted to hear from you - 02890 412030 or paula.kennedy@carecircle.co.uk. The Care Centre offers excellent single rooms, all with en-suite facilities. The centre comprises 47 quality residential places with outstanding care and living accommodation for elderly people and for those enduring mental health disorders, other than Dementia of adult working age and over 65's.

Current Reviews

Review Score: 9.7 (9.701)

The Review Score of 9.7 (maximum of 10) for Glenalina Lodge Care Centre is based on 23 Review/Recommendations in the last 2 years. This Review Score of 9.701 is made up of a Quality Score of 4.722 Points (maximum of 5) relating to the rating and a Quantity Score of 4.979 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.701 for Glenalina Lodge Care Centre is based on 23 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.722 for Glenalina Lodge Care Centre is calculated as follows: ( (196 Excellents x 5) + (73 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 270 Ratings = 4.722

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.979 for Glenalina Lodge Care Centre is calculated as follows:

      1. 23 Positive Reviews = 3

      2. 0.1 x 23 Positive Reviews = 2.300 (maximum score = 1)

      3. (23 Positive Reviews ÷ 47 Registered Beds) x 2 = 0.979

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My father sadly passed away on 16th Feb 2016 whilst in the care of the (angels) staff of Glenalina Lodge. His care was excellent and each member of the staff from manager to the ancillary staff went above and beyond the call of duty. This care was afforded to us as a family also. My father was allowed to have a peaceful and dignified passing by the angels in this care home. Although only in their care for a few months my father was treated as a member of their family. For this i am eternally grateful.

How likely would you be to recommend Glenalina Lodge Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home - warm and friendly. Staff very caring and approachable.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This is a very nice modern building, nice bedrooms for residents. There are many activities for the residents ranging from helping in the garden to painting and making decorations. I would recommend this care home to other people.

How likely would you be to recommend Glenalina Lodge Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend seems quite content and I find that the staff are very friendly and considerate. They address any concerns that I have raised about my friends general health.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel Glenalina Lodge saved my fathers life because of his alcohol issues as he lived on his own. The staff are so nice and very helpful. When I visit my father the staff are so nice, every time I'm up 3-4 times a week and just would like to say the place and my dads room is always immaculate.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very good service and our family friend seems to be happy and well looked after.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother came into the home a few weeks ago and I found the staff and management very good and friendly. My mum seems to have settled well.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I'm delighted my sister is here. She feels safe and secure, which makes me content. I couldn't ask for better care and attention.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Comfortable, clean, warm, friendly environment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I work for Belfast Community Sports Development Network. We go into Glenalina Care Home and others like it and create activities for the residents, for example, armchair aerobics and other activities. This helps the residence to have a social event together without leaving their armchairs. We are a lottery funded organisation and therefore, we are free of charge. The activities we provide are for an hour each week and run for 8 to 10 weeks.

How likely would you be to recommend Glenalina Lodge Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We had a few teething problems when my granda first move in. These were sorted out very quickly. Staff are very friendly and helpful. The staff are respectful to the residents and treat them well. Through the friendships with the staff my grandfather is leaving his room more and walking around the gardens. He feels more settled and confident in himself.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good home.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Very helpful and great staff very well treated. Thank you

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent five star premises with caring, attentive staff in peaceful ambience!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are very friendly, if you need anything they are first to help you. You can bring your pets up to see the residents if you want. The beach party in July 2015 was like being in Barcelona.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Find the staff and home excellent in every way. They really treat each and every resident in a kind and caring way. Looking after their personal needs as individuals. The home is very clean and fresh and I feel it is one of the best care homes I have visited.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Always a friendly atmosphere, staff are lovely and activities and music are always on. As I have kids, I often have them with me and it's very kid friendly. My kids really enjoy visiting.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My son has settled in very well. Everyone is very helpful and more than nice.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lots of fun when I come to visit my granny, playing and talking to everyone as well.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum came in step down bed and from that settled in brilliant. She gets on with the staff and other residents. It's comfortable and clean and have no concerns about her staying here.

How likely would you be to recommend Glenalina Lodge Care Centre? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care and attitude of the staff great, helpful and patient.
The home rooms are super and well suited for the purpose, above and beyond the essentials. I would not hesitate to recommend Gelnalina to anyone.

How likely would you be to recommend Glenalina Lodge Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I always find the staff efficient and caring. They are approachable to discuss the care arrangements for my brother. There is a friendly atmosphere and they arrange activities for the residents.

How likely would you be to recommend Glenalina Lodge Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Management and staff were excellent. My uncle was very happy, the staff took time to get to know and understands his needs. The dinning room is lovely, with a cafe layout. Lounge are opened out into reception area and seating arrangements enabled good interactions. The manager, Paula is absolutely fabulous.

How likely would you be to recommend Glenalina Lodge Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Senior In Charge - Springfield Road

Competitive (Care Home / Nursing Home • Full Time)
Belfast, County Down

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Glenalina Lodge Care Centre