57 Kings Road, Belfast BT5 7BS
Towell House Residential Home provides round-the-clock care for residents with a variety of care needs, from long-term residential to short-term respite services.
As well as three dining rooms the home has a number of comfortable sitting rooms for residents to spend time in for relaxing, participating in activities or welcoming friends and family. The home also has an activity suite with five computers, three of which are touch screen and five tablets. The home provides free WiFi.
Both non en-suite and en-suite bedrooms are available and an assistance bell is fitted throughout all rooms. Outside there is a large patio area as well as a garden with raised flower beds.
Owner: Towell Building Trust Ltd
Person in charge: Jill Brooker (General Manager)
Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 84 residents
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Admission Information: We are committed to quality residential care. Ages 18+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 76
Shared Rooms: 4
Rooms with ensuite WC: 23
Weekly Charges Guide: Personal Care Single £494 – £592
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
* The Regulation & Quality Improvement Authority (RQIA) is responsible for the registration and inspection of social care services in Northern Ireland.
Towell House Residential Home has a Review Score of 7.1 (7.124)
The Review Score of 7.1 (maximum of 10) for Towell House Residential Home is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.124 is made up of a Quality Score of 4 Points (maximum of 5) relating to the rating and a Quantity Score of 3.124 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.124 for Towell House Residential Home is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4 for Towell House Residential Home is calculated as follows: ( (12 Goods x 4) ) ÷ 12 Ratings = 4
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.124 for Towell House Residential Home is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 84 Registered Beds) x 2 = 0.024
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Towell House Residential Home?
Reviewer Connection to Towell House Residential Home
Review submitted from a Postal Card by John L (Son of Resident/Service User) on Tuesday 26 April 2016. Review relates to April 2016.
Having seen my mother settle so quickly into Towell House has been very reassuring to us as a family. The friendliness of all the staff, the good quality accommodation and food have been consistent. There is a range of activities almost every day, both morning and afternoons. There is excellent communication between Towell House and the family and I highly rate this care home.
How likely would you be to recommend Towell House Residential Home? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Jill Brooker, General Manager at Towell House Residential Home responded to this review on 27 Apr 2016:
Thank you for your very positive review. We aim to ensure the transition to becoming a resident of our home takes place as smoothly as possible. Striving to ensure our residents have a positive experience from the day of admission is very important to us. We as a service provider welcome all feedback and communication from residents and families.
There are currently no awards/recognitions posted yet for Towell House Residential Home
There are currently no Care Home Idol entrants who have performed at Towell House Residential Home